LU Postal Services Frequently Asked questions

Why are there two postal locations on campus?

Both locations are part of Liberty Postal Services. Postal Services at Green Hall is the facility

that primarily serves faculty and staff. The LU 245 ONE-FIVE Express at Commons III is the

facility that serves all residential students.

Where can I find a student’s mailing address?

This information is viewable in the student housing portal. Here are the steps to access that

information.

1) Log into ASIST

2) Click the Housing Tab

3) Click View or Update Housing

4) Click View Room Details

5) Choose the option to view the current semesters Room Details

The Flames Box number is assigned to the student for the entire time they live on Liberty’s

campus. Please use this FB# even if their housing assignment changes. The Flames Box # is a way to

keep the student ID number private but provide a secondary identification to allow letter mail and

packages to be able to be processed appropriately.

How should I address letter mail and packages?

This is the format for addresses:

Student’s Full Name

Flames Box xxxxxx

1971 University Blvd

Lynchburg VA 24515

Please be sure to include the Flames Box # on all your packages and letter mail. This number

helps us to identify the current student in the case of multiple students with the same name or

if a partial name is on the shipping label.

Do students have individual mailboxes to receive mail and packages?

No, Liberty utilizes a virtual mailbox system to process and deliver mail and packages. The

Flames Box is an ID to help identify the intended student and does not match a physical mailbox

on campus. All packages and mail for students are picked up at LU 245 ONE-FIVE Express at

Commons III. No physical mailboxes or combination boxes are utilized at Liberty.

I received a notification from Amazon/USPS/UPS/FedEx/DHL that a package has been

“Delivered”, can it be picked up immediately?

We receive several thousand pieces of letter mail and packages that require sorting/processing

for the thousands of students we serve daily. Our standard is to have all items processed within

24 hours of arrival at the 245 ONE-FIVE Express. Please allow slightly longer processing times

during the beginning of the school year when our volume is higher than average.

Amazon said a package was delivered but it is not processed yet, where is the package?

If Amazon or another company notifies you that a package has been delivered, it may have

arrived at the Lynchburg Post Office, but it has not yet arrived to Liberty's campus. The USPS

marks all packages coming to Liberty as “delivered” to satisfy their agreement with Amazon to

“deliver” the package. It does not mean the package is physically on our campus yet, but it will

be soon. An email will be sent to the student once the package is ready for pickup.

What if the package doesn’t have the correct name or I didn’t use a Flame Box #?

All packages are held for two weeks. If we are unable to determine the intended recipient, no

email will be sent. Please contact us by phone or email with a tracking number and we will be

happy to help you locate your package.

What if a package is delivered on a Saturday or Sunday?

We DO NOT receive packages on Saturday or Sunday. Any packages will be delivered the next

business day.

Are notifications provided for packages?

Yes, we send up to three notifications over the course of two weeks letting the intended

student know they have a package ready for pick up at the 245 ONE-FIVE Express.

Are notifications provided for letter mail?

Yes, all letter mail is processed the same as packages. The student will receive up to three

email notifications over the course of two weeks reminding them they have an item to pick up.

Letter mail is notated in the “package type” field within the email sent, so the student is easily

able to distinguish between letter mail and packages.

Why didn’t the student receive an email?

Sometimes these emails will go to spam folders or perhaps we are still processing the package.

If the student is using the Outlook app, we recommend checking the “other” tab.

How long does a student have to pick up a package?

We allow two weeks for packages or mail to be picked up. After this two-week holding period

we return all letter mail and packages to the sender.

Why do you return mail and packages after two weeks?

Some mail is time sensitive and the sender needs to be aware that the letter/package was not

received. Space is also a factor.

Can stamps be purchased from Liberty Postal Services?

Yes, both postal locations provide forever stamps, postcard stamps, and international stamps.

What carriers can be used when shipping a package?

Liberty can ship domestically and internationally through USPS, UPS, and FedEX.

Would I be able to get a price quote for shipping a package?

Shipping prices vary by carrier, weight, and location. These prices fluctuate daily and are unable

to be accurately provided until time of shipment.

For More Information, feel free to contact us at:

245 ONE-FIVE Express

(434) 592-4515

[email protected]