Epson ScanSmart User's Guide
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Contents
Epson ScanSmart User's Guide................................................................................................................. 5
Scanning a Document in Epson ScanSmart ............................................................................................. 6
Saving a Scan ...................................................................................................................................... 8
Attaching a Scan to Email .................................................................................................................... 9
Sending a Scan to a Cloud Service .................................................................................................... 10
Printing a Scan ................................................................................................................................... 12
Selecting Epson ScanSmart Settings...................................................................................................... 14
Changing the Epson Product ............................................................................................................. 14
Changing the Scan Settings............................................................................................................... 15
Changing the File Name Settings....................................................................................................... 18
Changing the Save Settings............................................................................................................... 20
Save Settings ................................................................................................................................ 22
Customizing Action Icons ................................................................................................................... 24
Solving Epson ScanSmart Problems....................................................................................................... 27
Cannot Scan Over a Network............................................................................................................. 27
Cannot Send Scans to a Cloud Service ............................................................................................. 27
Scanning Speed is Slow..................................................................................................................... 28
Solving Scanned Image Quality Problems ......................................................................................... 28
Back of Original Image Appears in Scanned Image ...................................................................... 28
Scanned Characters are Blurry ..................................................................................................... 29
Characters are Not Recognized During Conversion to Editable Text (OCR)................................. 29
Ripple Patterns Appear in an Image .............................................................................................. 30
Streaks Appear in All Scanned Images ......................................................................................... 30
Scanned Image is Cropped ........................................................................................................... 30
Image Consists of a Few Dots Only............................................................................................... 31
Straight Lines in an Image Appear Crooked .................................................................................. 31
Image is Distorted or Blurry ........................................................................................................... 31
Image is Too Dark ......................................................................................................................... 32
Scanned Image Colors Do Not Match Original Colors................................................................... 32
Resetting the Epson Scan 2 Settings ............................................................................................ 32
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Trademarks................................................................................................................................................ 34
Copyright Attribution ................................................................................................................................ 35
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Epson ScanSmart User's Guide
Welcome to the Epson ScanSmart User's Guide.
Note: Depending on your product and software version, certain features may not be available.
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Scanning a Document in Epson ScanSmart
You can scan and review documents and photos in Epson ScanSmart.
Note: The images in this guide show Windows screens. Mac screens may be slightly different.
Depending on your product model and software version, not all options may be available.
1. Load your original into the product. See your product's User's Guide for instructions.
2. Open Epson ScanSmart on your computer. Do one of the following:
• Windows 10: Click > Epson Software > Epson ScanSmart.
• Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Epson ScanSmart.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson
ScanSmart.
You see a screen like this:
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3. Select an option for the Scan Area setting, if necessary.
Note: The Scan Area setting limits the scan area to a selected size starting at the placement arrow
on the scanner bed. It does not scale the image to the selected size.
4. Select a scan option. Depending on your product, one or more scan options may be available.
The original is scanned. When scanning is complete, you see a screen like this:
5. You can review, edit, or reorder the scanned images as follows:
• Select + Scan to scan more originals.
• Select Delete to delete selected scanned images.
• Select Rotate Right to rotate each scanned image.
• Select Crop to crop the selected image.
• Control-click two images, select Stitch Images, and follow the on-screen instructions to combine
them into a single image.
• If you scanned double-sided, select On or Off as the Include back sidessetting if you want to
keep or discard the back sides of scanned images.
6. If your product supports Photo Mode, the following enhancement options may be available:
• Auto Color Enhancement: automatically adjusts the brightness, contrast, and saturation of your
photos
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• Restore Faded Colors: restores the colors in faded photos automatically
• Remove Red Eye: automatically removes the red-eye effect from your photos
7. When you finish reviewing and editing the scanned images, click Next.
You see a screen like this:
8. Select an option to save, send, or print the scanned images. See the links below.
Saving a Scan
Attaching a Scan to Email
Sending a Scan to a Cloud Service
Printing a Scan
Saving a Scan
You can save a scanned image to your computer in a variety of formats.
1. Make sure your originals are scanned and reviewed. See the link below.
2. In the Select Action window, click Save.
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You see a screen like this:
3. Change the settings as follows:
• The document type and scan date for the file name are automatically detected. You can change
them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File
type setting, you can select the OCR (Optical Character Recognition) language.
• Select the folder on your computer where the document is saved.
4. Click Save.
Parent topic: Scanning a Document in Epson ScanSmart
Attaching a Scan to Email
You can attach a scanned image to an email as a file attachment.
Note: Your email app and account settings should be configured before scanning. You must install a
MAPI-type email program such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Web-
based email services such as Gmail are not supported. If you do not have a supported email program,
you see an error message.
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1. Make sure your originals are scanned and reviewed. See the link below.
2. In the Select Action window, click Attach to Email.
You see a screen like this:
3. Change the settings as follows:
• The document type and scan date for the file name are automatically detected. You can change
them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File
type setting, you can select the OCR (Optical Character Recognition) language.
• If you also want to save a copy of the scanned image to your computer, make sure the checkbox
is selected and select the folder on your computer in which to save the file.
4. Click Attach to E-mail.
Your email program opens with the file attached to a new email.
Parent topic: Scanning a Document in Epson ScanSmart
Sending a Scan to a Cloud Service
You can upload scanned images to a cloud service.
1. Make sure your originals are scanned and reviewed. See the link below.
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2. In the Select Action window, click one of the cloud service send options.
You see a screen like this:
3. Log in to your account.
Note: You may need to allow Epson ScanSmart access to your account. The first time you log in,
you may be prompted to enter an authentication code.
4. Change the settings as follows:
• Select the folder in your account where you want to send the document.
• The document type and scan date for the file name are automatically detected. You can change
them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File
type setting, you can select the OCR (Optical Character Recognition) language.
• If you also want to save a copy of the scanned image to your computer, click the checkbox.
5. Click Send.
Parent topic: Scanning a Document in Epson ScanSmart
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Printing a Scan
You can print your scanned image and save the scanned file to your computer.
Note: Printing scanned images is available only with Epson printers.
1. Make sure your originals are scanned and reviewed. See the link below.
2. In the Select Action window, click Print.
You see a screen like this:
3. Change the settings as follows:
• Select the Epson printer and change the print settings, if necessary.
• Select the number of copies you want to print.
• If you also want to save a copy of the scanned image to your computer, click the checkbox.
• The document type and scan date for the file name are automatically detected. You can change
them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File
type setting, you can select the OCR (Optical Character Recognition) language.
• Select the folder on your computer in which to save the file.
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Selecting Epson ScanSmart Settings
After starting Epson ScanSmart, you can change various scanning settings.
Changing the Epson Product
Changing the Scan Settings
Changing the File Name Settings
Changing the Save Settings
Customizing Action Icons
Changing the Epson Product
If you are using more than one Epson product with Epson ScanSmart, you can change the product that
you are using with your computer.
Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi
connection.
1. On the main screen, click Change.
You see a screen like this:
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2. Select the Epson product you want to use with your computer and click OK.
Parent topic: Selecting Epson ScanSmart Settings
Changing the Scan Settings
You can change detailed scan settings such as the resolution, document size, and more.
Note: If you select Auto Mode, you cannot change the scan settings. Not all products support selecting
modes.
1. Click the Settings button.
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Depending on your product, you see a screen like one of the following:
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2. Do one of the following, depending on your product:
• If your product does not support Photo Mode, select Scan Settings.
• To change Document Mode settings, select Document Mode > Custom Settings.
• To change Photo Mode settings, select Photo Mode and click Close. When you start a scan, you
will be prompted to select scan settings.
• You see a screen like this:
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Depending on your product, you see a screen like one of the following:
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2. Click the File Name Settings tab.
You see a screen like this:
3. Change the settings as necessary:
• Enter a prefix for the file name.
• Select the date format.
• Select a numbering format as the counter format.
4. Click Close.
Parent topic: Selecting Epson ScanSmart Settings
Changing the Save Settings
You can change the file type options for saving your scans.
1. Click the Settings button.
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Depending on your product, you see a screen like one of the following:
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2. Click the Save Settings tab.
You see a screen like this:
3. Click Options for a file format and change the settings as necessary.
4. Click Open folder after saving to open the file folder after a file is saved.
5. Click Close.
Save Settings
Parent topic: Selecting Epson ScanSmart Settings
Save Settings
You can change the settings for how scanned images are saved.
PDF Options
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Setting Options Description
General Generate PDF/A File Creates a PDF that conforms to
PDF/A-1 standards
Create file with all pages Saves all pages as one file
Compression Level Selects the compression level for color
or grayscale images
Security Open File Password Set a password to open the file
Protect Property Settings Sets a password to protect file
properties and allows for restrictions on
file editing and printing
JPEG Options
Setting Options Description
Image Quality Options — Sets a compression level by moving a
slider or entering a value. File size
increases when high resolution is
selected.
Encoding (Windows only) Standard Images load from top to bottom in a
web browser. It takes longer to load the
entire image.
Progressive Images first load completely at low
resolution and then adjust to high
resolution in a web browser
Embed ICC Profile (Windows
only)
— Allows you to add ICC profiles to the
image
TIFF Options
Setting Options Description
Byte Order Windows
Macintosh
Specifies the operating system where
the scanned image will be used
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Setting Options Description
Compression (Windows only) — Specifies the compression format and
level for Color/Grayscale and B&W
images. File size increases with higher
quality.
Embed ICC Profile (Windows
only)
— Allows you to add ICC profiles to the
image
Parent topic: Changing the Save Settings
Customizing Action Icons
You can customize which scan action icons appear on the Select Action screen.
Note: You can also customize them by clicking the Customize icon on the Select Action screen.
1. Click the Settings button.
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Depending on your product, you see a screen like one of the following:
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Solving Epson ScanSmart Problems
Check the solutions in these sections if you have problems scanning using Epson ScanSmart.
Cannot Scan Over a Network
Cannot Send Scans to a Cloud Service
Scanning Speed is Slow
Solving Scanned Image Quality Problems
Cannot Scan Over a Network
If you cannot scan over a network with Epson ScanSmart or start the Epson Scan 2 Utility, try these
solutions:
• Make sure the computer and product are connected to the same network (or network segment/VLAN).
• Move the product and computer or smart device closer to the router or access point.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• Check the network connection setting in the Epson Scan 2 Utility.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the product and computer. Restart the product.
• If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open
the Epson Scan 2 Utility, enter the IP address for your product, and click Add.
• If the product and computer cannot communicate and are connected to the same network (or network
segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your
router documentation to disable the privacy separator.
Parent topic: Solving Epson ScanSmart Problems
Cannot Send Scans to a Cloud Service
If you cannot send a scan to a cloud service, try these solutions:
• Make sure the login information you entered for the cloud service is correct.
• Make sure the cloud service is not down for system maintenance. Check the cloud service website for
more information.
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Parent topic: Solving Epson ScanSmart Problems
Scanning Speed is Slow
If scanning speed is slow, try these solutions:
• Lower the scan resolution in the Epson Scan 2 settings. Select a lower resolution, and try scanning
again.
• In the Epson Scan 2 window, click the icon. On the Scan tab, make sure Quiet Mode is disabled.
Note: Quiet Mode is not available on all products.
Parent topic: Solving Epson ScanSmart Problems
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Back of Original Image Appears in Scanned Image
Scanned Characters are Blurry
Characters are Not Recognized During Conversion to Editable Text (OCR)
Ripple Patterns Appear in an Image
Streaks Appear in All Scanned Images
Scanned Image is Cropped
Image Consists of a Few Dots Only
Straight Lines in an Image Appear Crooked
Image is Distorted or Blurry
Image is Too Dark
Scanned Image Colors Do Not Match Original Colors
Resetting the Epson Scan 2 Settings
Parent topic: Solving Epson ScanSmart Problems
Back of Original Image Appears in Scanned Image
If an image from the back of a thin original appears in your scanned image, select Settings > Scanner
Settings > Scan Settings and try these solutions:
• On the Main Settings tab, make sure you select the correct Image Type for your original.
• On the Advanced Settings tab, select Text Enhancement and choose a setting.
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• On the Advanced Settings tab, select Remove Background and choose a setting.
Note: The Text Enhancement and Remove Background settings depend on the selected Image
Type.
Parent topic: Solving Scanned Image Quality Problems
Scanned Characters are Blurry
If characters in your scanned images are blurry, try these solutions:
• Make sure you do not move the product or original while scanning.
• Operate the product on a flat, stable surface.
• Make sure the originals are ejecting properly.
• Select Settings > Scan Settings and try adjusting these settings and scanning again:
• On the Main Settings tab, make sure you select the correct Image Type for your original.
• On the Main Settings tab, try increasing the Resolution setting.
• On the Advanced Settings tab, select Text Enhancement and choose a setting.
Note: The Text Enhancement setting depends on the selected Image Type.
• If the Image Type is set to Black & White, adjust the Threshold setting on the Advanced Settings
tab. (The Image Option must be set to None.)
Parent topic: Solving Scanned Image Quality Problems
Characters are Not Recognized During Conversion to Editable Text (OCR)
If characters in your scanned images are not recognized during OCR conversion, try these solutions:
• Make sure your original is loaded straight on your product.
• Use an original with clear text.
• When saving scanned images as Searchable PDFs, make sure the correct OCR language is selected.
• Adjust the following Epson Scan 2 settings if available, and try scanning again:
• On the Main Settings tab, make sure you select the correct Image Type for your original.
• On the Main Settings tab, set the Resolution between 200 and 600 dpi.
• On the Advanced Settings tab, select Text Enhancement and choose a setting.
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Note: The Text Enhancement setting depends on the selected Image Type.
• If the Image Type is set to Black & White, adjust the Threshold setting on the Advanced Settings
tab. (The Image Option must be set to None.)
Parent topic: Solving Scanned Image Quality Problems
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused
by interference from differing pitches in the scanner's screen and your original's halftone screen. To
reduce this effect, select Settings > Scanner Settings > Scan Settings and try adjusting these settings
and scanning again:
• On the Main Settings tab, try decreasing the Resolution setting.
• On the Advanced Settings tab, select the Descreening setting.
Parent topic: Solving Scanned Image Quality Problems
Streaks Appear in All Scanned Images
If streaks appear in all your scanned images, try these solutions:
• Clean the glass surfaces inside your scanner as described in your product User's Guide.
• On the Epson Scan 2 Settings dialog, select the Configuration icon, then select the Notification tab
and make sure the Glass surface dirt alert checkbox is active.
• Keep the document cover closed to prevent dirt or dust from getting inside.
Parent topic: Solving Scanned Image Quality Problems
Scanned Image is Cropped
If the edges of a scanned image are cropped, select Settings > Scanner Settings > Scan Settings,
adjust the following settings, and try scanning again:
• On the Main Settings tab, set the Document Size setting to Auto Detect.
• You can also select Document Size > Settings and adjust the cropping area shown in the Crop
Margins for Size "Auto" setting.
• On the Advanced Settings tab, set the Edge Fill setting to None.
Parent topic: Solving Scanned Image Quality Problems
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Image Consists of a Few Dots Only
If your scanned image consists only of a few dots, try these solutions:
• Make sure you placed your original for scanning facing the correct way.
• Select Settings > Scanner Settings > Scan Settings. On the Main Settings tab, make sure you
select the correct Image Type for your original.
• If the Image Type is set to Black & White, adjust the Threshold setting on the Advanced Settings
tab. (The Image Option must be set to None.)
Parent topic: Solving Scanned Image Quality Problems
Straight Lines in an Image Appear Crooked
If straight lines in an original appear crooked in a scanned image, try these solutions:
• Make sure to place your original straight when you scan it.
• Clean the glass surfaces inside your scanner as described in your product User's Guide.
• Keep the document cover closed to prevent dirt or dust from getting inside.
Parent topic: Solving Scanned Image Quality Problems
Image is Distorted or Blurry
If a scanned image appears distorted or blurry, try these solutions:
• Make sure your original is not wrinkled or warped. This may prevent the original from laying flat when
passing over the scanner sensors.
• Do not move your original or your scanner during scanning.
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable
surface that extends beyond its base in all directions.
• Select Settings > Scanner Settings > Scan Settings, adjust the following settings, and try scanning
again:
• On the Main Settings tab, try increasing the Resolution setting.
• On the Main Settings tab, make sure you select the correct Image Type for your original.
• If the Image Type is set to Black & White, adjust the Threshold setting on the Advanced Settings
tab. (The Image Option must be set to None.)
• If the Image Type is set to Color or Grayscale, select the Unsharp Mask setting on the Advanced
Settings tab. Change the Text Enhancement setting to High.
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Parent topic: Solving Scanned Image Quality Problems
Image is Too Dark
If your scanned image is too dark, try these solutions:
• Select Settings > Scanner Settings > Scan Settings, adjust the following settings, and try scanning
again:
• On the Main Settings tab, make sure you select the correct Image Type for your original.
• If the Image Type is set to Color or Grayscale, adjust the Brightness setting on the Advanced
Settings tab.
• Check the brightness and contrast settings of your computer monitor.
Parent topic: Solving Scanned Image Quality Problems
Scanned Image Colors Do Not Match Original Colors
Printed colors can never exactly match the colors on your computer monitor because printers and
monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use
CMYK (cyan, magenta, yellow, and black).
Check the color matching and color management capabilities of your computer, display adapter, and the
software you are using to see if they are affecting the palette of colors you see on your screen.
To adjust the colors in your scanned image, select Settings > Scanner Settings > Scan Settings,
adjust the following settings, and try scanning again:
• On the Main Settings tab, make sure you select the correct Image Type for your original.
• If the Image Type is set to Color or Grayscale, adjust the Contrast setting on the Advanced
Settings tab.
• If the Image Type is set to Black & White, adjust the Color Enhance setting on the Advanced
Settings tab.
Parent topic: Solving Scanned Image Quality Problems
Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to
reset the Epson Scan 2 settings using the Epson Scan 2 Utility.
1. Do one of the following to start the Epson Scan 2 Utility:
• Windows 10: Click > EPSON > Epson Scan 2 Utility.
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• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Click the Other tab.
3. Click Reset.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re-
install it.
Parent topic: Solving Scanned Image Quality Problems
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Trademarks
EPSON
®
is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko
Epson Corporation.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
Mac is a trademark of Apple Inc., registered in the U.S. and other countries.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
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Copyright Attribution
© 2019 Epson America, Inc.
9/19
CPD-57811R1
