Version 2016.2 2017-02-12
Revision 1 Page 79
5. Troubleshooting
If you cannot find the answer to the problem you are looking for here, search for your issue in the
discussion group: https://groups.google.com/forum/#!forum/quelea-discuss. If you cannot find any
information about your issues there already, feel free to ask a new question.
The video background flickers as it repeats
That is unfortunately pretty unavoidable; it has to do with the way VLC repeats videos. On a relatively
fast system it is pretty unnoticeable, but aside from that, the only way to really work round it is to
create a large video file that essentially loops it "manually" several times.
My animations/transitions in a presentation do not appear
Try to use the native PowerPoint or OpenOffice support instead (see 3.5). The built-in presentation
feature converts your presentation to a set of images and will therefore not preserve any transitions
or any other effects you might have added. There is no flawless solution yet due to technical
difficulties, so use the solution you feel best suits your needs or use a separate software for you
presentation needs.
The font size is too small
The font size is automatically calculated based on how much text there is per section. Try to split the
text into more sections by adding a blank line/set a maximum amount of verses per slide for a Bible
passage (3.6.2), change the maximum font size (3.1.19) to a higher value, lower the maximum
amount of characters per line (3.1.21) or uncheck the uniform font size (3.1.18) and see if anything
helps you.
VLC is not found even though it is installed
It is probably because your VLC version is incompatible with Quelea. You cannot use a 64-bit version
of VLC with Quelea, since it uses 32-bit Java. That means that you might have to manually select the
32-bit version of VLC when you download it. A 64-bit installer of Quelea is planned for future releases
but at the moment you need to use the 32-bit version of VLC even if you have a 64-bit system. To
check if this is the case for Windows users, an easy way is to look in your Program Files folder. If this
is the issue you will most likely also find a folder called Program Files (x86) that contains your 32-bit
installations. If you look in the two Program Files folder, Quelea should in that case be installed in
one of them and VLC in the other. If that is the case, download and install the 32-bit version of VLC.
I cannot select Output 2 although the projector is connected
First of all, check that you see anything from the computer on the projector. With Quelea you have
to use what usually is called Extended Desktop, which means that the desktop becomes wider,
stretching from your computer and onto your projector, allowing you to drag a window past the edge
of one screen an onto the next. If you see the same things on both screens, the screen is cloned and
not extended. In that case, that is probably the problem and you need to change the graphics
settings of your computer for that (often there is a keyboard shortcut for this, accessible with help of
the fn button, or windows key + p). If you do not see anything on your projector, it is probably that
the computer is set to only use the local screen and you change that setting the same way as above.
I cannot play a YouTube video
This is most likely due to video encryption that seems to be added to more and more YouTube videos
today. If you are a Windows or Linux user, you could check if you are able to play the video stream