FAQ
Where are all the books?
Make sure you select Browse at the top left
of the home page. Highlight as many
subjects as you like by clicking on them and
click on the down arrow to expand within the
genres.
Can I return my eBook early?
Yes! While in “My Books” select Return and
you will be able to return the item. If you are
reading on a PC, click on “My Books” and
select “List View” on the right side of the
screen and the return option will appear.
Can I renew eBook?
No. If a book is on hold it will automatically
transfer to the next person in the queue. If
the book is not on hold you can go through
the checkout process again.
Why do I have to wait for an
eBook?
The current model used by publishers
dictates that eBooks be treated in the same
way we lend physical books; which results in
a one-copy/one user model. That is why it is
important to place a hold on popular items.
Will eBooks work with a Kindle?
Only the Kindle Fire is compatible with the
cloudLibrary at this time. The limited Kindle
format compatibility is due to restrictions
imposed by Amazon.
cloudLibrary :
Troubleshooting
To start setup visit:
www.topshamlibrary.org
Click on Resources & Materials
Online Resource.
Topsham Public Library
25 Foreside Road
Topsham, Maine 04086
207-725-1727
topshamlibrary.org
Will the cloudLibrary save my spot if
I’m interrupted while reading?
Yes, and it will sync on all of your devices. If
your app doesn’t seem to be saving your spot,
be sure to close out of the book when you are
finished reading. You can also use the book-
mark reading feature to be sure you’ll be able
to pick up where you left off.
To learn more about reading features in the
cloudLibrary visit:
www.yourcloudlibrary.com
And click on the Support tab found at the top
right corner of the page.
Filtering your Search
Searching the cloudLibraryapp for an eBook
to read, but all of them are checked out?
There are many items in our collection and we
are adding more all the time. Go to the main
page of the cloudLibraryapp and click on the
word Filters, (found at the top of the page
toward the left) then select “Available Now”
and click Apply. Now you will only see books
that are currently available as you browse.
This setting will remain active until you
change it back. You can also select a specific
format (eBook or Audio eBook).
Still have questions?
Visit the library on Wednesdays between
1pm-3pm for Drop-In Tech Support. Don’t
forget to bring your fully charged device
with you!
Unable to Log in:
Be sure you are entering your 14-Digit library
card barcode number without spaces.
Your library card expires on the same day
each year. Contact your library to see if your
library card has expired and is in good
standing.
Although the cloudLibrary does not always
provide an error message as to why a log in
attempt has failed, this is the most common
cause.
Did you miss an update?
On iOS devices, visit the App Store and tap
on Updates to see if any are listed.
On Android devices, visit Google Play and
tap on My Apps.
For other devices, visit yourcloudlibrary.com.
On the left, you will see a button for every
version of the software - click the one that
applies to you. You can confirm the version
number of your cloudLibrary app against
what the website lists as the most current.
Uninstall & Reinstall
If your cloudLibrary app is up to date, try
uninstalling and reinstalling the app. Your
checkouts, holds, etc. are stored on the
cloudLibrary server and will not be lost. On
iOS devices, hold your finger on the
cloudLibrary icon until it shakes. Then tap on
the x in the left hand corner and choose
delete. Hit the home button so your icons
stop shaking and then search for and
reinstall the cloudLibrary app from the App
Store. On Android devices, go to Settings/
Apps/ALL/ cloudLibrary and tap the uninstall
button. Search for and reinstall the app from
Google Play.
Common Issues
Adobe Activation Error:
E_ACT_TOO_MANY_ACTIVATIONS
Adobe limits how many devices you can
activate with your account, but your limit can
be reset.
Visit www.yourcloudlibrary.com and tap or
click on the Support tab on the top right side
of the page.
Select Adobe Reset from the drop down
menu.
Fill out the requested information and click
submit:
State: Maine
Library: Topsham Public Library
14-digit Library Barcode (no spaces)
Download failed/Please activate
device with Adobe ID
Try uninstalling and reinstalling the cloud
library app on your device.
Adobe Fulfillment Error /“download
expired”:
This error usually occurs on Android
devices. On your device, access Settings and
check the date and time. The time must be as
exact as possible and be sure to select
Eastern Standard Time.
Offline message:
Go to Settings on your device and make
sure that Wi-Fi is turned on and that you are
connected to the correct Wi-Fi network for
your location.
If your device is connected and you can
browse the internet or connect via other
apps, try uninstalling and reinstalling the
cloudLibrary app.
What if I don’t have Wi-Fi at home?
You can still read eBooks! Simply check out
an eBook while connected to Wi-Fi (at your
local library) and open the book at least
once to make sure the download is
Complete before leaving.
Once disconnected from the Wi-Fi, your
eBook can be found under the My Books tab
on the cloudLibrary app.
