Having Problems Downloading eBooks Onto Your eReader?
A recent security upgrade by OverDrive has resulted in a number of problems for some OverDrive
users:
1. Sony Readers with Wifi
If you have a Sony Reader with WiFi, you will no longer be able to download eBooks directly to your
device. eBooks must now be downloaded to your computer using Sony Reader software and then
transferred to your eReader.
2. Kobo & Adobe Digital Editions (ADE) Compatibility
If you are getting the "Oops! This document couldn't be opened" error message you likely have an
ADE problem. Version 3.0 seems to be the most stable, so this is the one that we suggest you use to
avoid problems. To fix the problem do the following:
Collect the information you need
1. Open Adobe Digital Editions, go to the Help menu and select Authorization Information. Take
note of the email address that is listed and whether it says that it's authorized with an Adobe
ID or OverDrive account.
2. Take note of any eBooks that you are currently using and delete - but don't return - them from
Adobe Digital Editions. Right-click on the title and select Remove from Library.
3. Verify that you remember the password for the account by logging in online:
https://accounts.adobe.com/ (Adobe ID) or https://www.overdrive.com/account/sign-in
(OverDrive account). If you can't log in use the Forgot password? or Reset your password link to
have instructions to reset your password e-mailed to you.
Downgrade to an earlier version of Adobe Digital Editions on your computer
1. Open Adobe Digital Editions and deauthorize it by going to Help -> Erase Authorization. You will
be asked for your email address and password. If the password doesn't work you can skip this
step.*
2. Close Adobe Digital Editions and uninstall it, along with any other versions of Adobe Digital
Editions installed on your computer (don't uninstall other Adobe programs, like Reader or
Acrobat).
3. Install Adobe Digital Editions 3.0 from here:
http://www.adobe.com/support/digitaleditions/downloads.html . *If you were unable to
deauthorize the software earlier, open the program and deauthorize it now using CTRL + SHIFT
+ D. Close Adobe Digital Editions and re-open it.
4. If the authorization pop-up doesn't immediately show when you open the program go to the
Help menu and select Authorize Computer. Next to eBook vendor choose the type of
authorization that you were using before (Adobe ID or OverDrive), enter the e-mail address
and password, and click Authorize.
Download an eBook and transfer it to your Kobo
1. Go to our OverDrive website, click on Account, sign in, and try to re-download the eBooks as
you have before. If you get an error with any of the titles or you can't download any eBooks,