EXTENDED WARRANTY FOR AMAZON FIRE TV & FIRE STICK

UKFIKEYFACTS0915

INSURER AND ADMINISTRATION PROVIDERS

Pinnacle Insurance plc is the underwriter of this policy. Pinnacle Insurance plc is authorised

by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and

the Prudential Regulation Authority.

SquareTrade Limited is the administration provider on behalf of Pinnacle Insurance plc.

SquareTrade is authorised and regulated by the Financial Conduct Authority.

THE INSURANCE

This insurance policy covers you for the replacement of your insured Amazon Fire TV or

Fire Stick, in the event of mechanical or electrical breakdown after the expiration of any

manufacturer guarantee during the period of cover.

ELIGIBILITY

For eligibility, the following criteria must be met:

• this insurance must have been purchased at the same time as the insured Amazon device

or within 30 days of purchase;

• this insurance only applies to devices purchased as new supplied by Amazon under this

insurance. There is no new cover for devices described as ‘used’ or ‘second-hand’;

• you must be over 18 years of age to take out this insurance cover; and

• this insurance is limited to devices purchased by residents of England, Scotland, Wales

and Northern Ireland.

The tables below provide you with basic details of your policy. For full details, please refer to

your policy document.

CONTACTS

(Policy reference: Section 1)

If you need to speak to us, please call us on 020 3356 6205. Lines are open 365 days a year,

7.00am to 9.00pm GMT. To improve the quality of our service, we will be monitoring and

recording some telephone calls.

If you need to write to us, you should address your letter to the relevant department and send

it to the address below:

For general enquiries or cancellations: Customer Services Department

For claims: Claims Department

To make a complaint: Customer Experience Manager

Address: SquareTrade Limited

Unit 1.02 Enterprise House

1-2 Hatﬁelds

London

SE1 9PG

United Kingdom

HOW SERVICE WORKS

(Policy reference: Section 4)

If during the period of cover your insured device develops a mechanical or electrical breakdown

you should contact our Claims Department by using the contact details as set out in Section 1

within 30 days of discovering that your insured device has developed a fault. We will initially

attempt to troubleshoot the problem you are experiencing.

We may replace your insured device with a new or refurbished device of the same or similar

speciﬁcation. The replacement device may be a future version or edition of your insured device.

Technological advances may result in a replacement device being provided which has a lower

purchase price than your original insured device but in all cases will be of the same grade and

quality of your insured device.

Replacement devices: in order to receive a replacement device, you must provide valid credit

card details. You will need to send your original insured device back within 30 days of receiving

the replacement device using a pre-paid shipping label we provide. If you do not, the price of

the replacement device will be deducted from your credit card.

We do not offer an option for repair of your device.

MAXIMUM COVERAGE

(Policy reference: Section 5)

The maximum number of claims under this policy is limited to 3 replacements during the

period of cover. When you have received your 3rd replacement, your policy will immediately

end.

GENERAL EXCLUSIONS

(Policy reference: Section 8)

Your insured device is not covered for any:

• accidental damage

• cost for the replacement or reinstatement of any data, software, information or music

stored on the insured device;

• mechanical or electrical breakdown caused by abuse, misuse, neglect of your

insured device, the weather such as lightning, rain, ﬂood and high winds, software or

programming, or any form of electronic virus;

• cost for routine maintenance, modiﬁcation, servicing, inspecting or cleaning;

• costs due to your failure to follow the manufacturer’s instructions or installation

guidelines;

• breakdown where the serial numbers have been removed or altered; and

• replacement costs due to loss or theft.

WORLDWIDE SERVICE

(Policy reference: Section 6)

Your insured device is covered while you are travelling outside of England, Scotland, Wales and

Northern Ireland, however, we will only send replacements to addresses in England, Scotland,

Wales and Northern Ireland.

TRANSFERS

(Policy reference: Section 7)

You may transfer this policy to another person however he/she must meet the eligibility

criteria as set out in Section 3 of your policy document. To make a transfer, please contact our

Customer Services Department by using the contact details as set out in Section 1. We will

not pay for any transportation damage occurring whilst the insured device is being shipped

to a new owner.

PERIOD OF COVER

(Policy reference: Section 2 - deﬁnition of ‘period of cover’)

The length of time that you are covered under this policy will be shown in the certiﬁcate of

insurance.

TERMS AND CONDITIONS

(Policy reference: Section 9)

The insurer may vary or waive your terms and conditions to:

• improve your cover;

• comply with any applicable laws or regulations;

• correct any typographical or formatting errors that may occur.

You will be given at least 30 days’ written notice to your last known address of any alteration

to the terms and conditions of cover under this policy unless the change is due to legislative

or regulatory requirements. If your cover is changed due to legislative or regulatory changes

which are outside the insurer’s control, then we may not be able to give you 30 days’ notice.

If the insurer vary or waive your terms and conditions and you do not wish to continue your

cover you can cancel as set out in Section 10 of this policy document.

YOUR RIGHT TO CANCEL

(Policy reference: Section 10)

You have the right to cancel this insurance policy at any time during the period of cover. If

you decide to cancel your insurance policy, simply contact us within 45 days from receipt

of your policy document. We will cancel your insurance policy and give a full refund of any

premium you have paid within this period. If you have made a claim, no refund of premium

will be payable.

If you decide to cancel at any time after the initial 45 days cooling off period, we will calculate

your refund on a pro-rata basis for the period that you have been insured and refund the

balance. If you have made a claim, no refund of premium will be payable.

For cancellations, please contact us by using the contact details in Section 1.

THE INSURER’S RIGHT TO CANCEL

(Policy reference: Section 11)

Cover may be cancelled immediately where there is evidence of dishonesty or exaggerated

behaviour by you (or by someone acting on your behalf) or where you have misrepresented or

when asked failed to disclose something at the time of application which would have caused

the cover to be declined.

Some important facts about your policy are summarised below. This summary does not

describe all the terms and conditions of the policy, so please take time to read the policy

document to make sure you understand the cover it provides.

EXTENDED WARRANTY FOR AMAZON FIRE TV & FIRE STICK

POLICY SUMMARY