Visa Tap to Pay Campaign Oer FAQs- For Cardholders
This document captures all the Frequently Asked questions from Cardholders on Visa Tap to Pay Oer.
The questions are classied into the following sub-sections:
1. Oer details.
2. Oer Redemption and usage details.
3. Cardholder eligibility for this oer
4. Additional details on enabling and making Contactless transactions.
Oer Details
1. What is Visa Tap to Pay Oer?
As part of educating and promoting cardholders to make contactless transactions i.e. tapping
your Visa card at a Merchant machine, Visa Tap to Pay Oer is an exciting new limited period
campaign rolled out by Visa for eligible Visa cardholders in India, to start making contactless
transactions at Merchants and stand to win Amazon Shopping Voucher(s).
This oer is applicable on all consumer Debit, Credit and Prepaid Visa contactless Cards issued in
India. Note that business Visa Cards, forex Visa Cards and corporate Visa cards are not eligible
for this oer.
2. For how long is this promotional oer valid?
This oer is valid from 29th April 2024 to 28th October 2024 including both days. Eligible Visa
cardholders who have done ‘Tap to Pay’ transactions at merchant end, within this oer period
will qualify to receive Amazon Shopping voucher(s).
3. How can I participate in this oer?
The participation criteria to receive the Amazon Shopping voucher(s) you will receive depends
on the type of Visa Card you have:
New Tap to Pay Card also called ‘Inactive Card’ – If you have not used your Visa contactless Card
before to Tap and pay (i.e. made a contactless transaction) at a Merchant, during the last
nancial year (between 1
st
April’23 to 31
st
March’24, including both days) and is processed on
VisaNet, then, you will be considered to hold ‘New Tap to Pay Card’. You stand to win Amazon
Shopping Voucher(s) up to ₹ 300 after your rst and third eligible contactless transaction made
within the oer period.
Existing Tap to Pay Card also called as ‘Active Card’ – If you have used your contactless Visa Card
before to Tap and pay (i.e. made a contactless transaction) at a Merchant, during the last
nancial year (between 1
st
April’23 to 31
st
March’24, including both days) and such transaction
was processed on VisaNet, then, you will be considered to hold ‘Existing Tap to Pay Card’. You
stand to win an Amazon Shopping Voucher worth ₹ 200 after your tenth eligible contactless
transaction made within the oer period.
4. What transactions are considered eligible for this oer?
▪ Any successful Tap to Pay transaction i.e., contactless transaction done by a Visa cardholder
(Debit, Credit and Prepaid) at a Merchant end that is processed by VisaNet, with a minimum
value of ₹ 300 will be considered as an eligible transaction for the oer.
▪ VisaNet transactions would also include “on-us transactions” that have been staged on to
VisaNet by the issuer for the purpose of determining list of eligible cardholders for this
campaign.
▪ You can tap your contactless Visa card directly on the merchant point of sale (PoS) machine
or incase if you have registered your Visa card for ‘Tap to Pay’ on mobile apps like Google Pay,
Samsung Pay and Cred Pay, then you can tap your mobile device on the Merchant PoS
machine. Both are considered as eligible contactless transactions if the transaction value is
equal to or greater than ₹ 300.
▪ Only successful transactions which conform to the above will be considered eligible.
Product return, refund, cancelled or failed transactions and disputed transactions will not be
considered. If an order is partially cancelled or returned, then the Cardholder will qualify for
the Campaign only for the items that were not cancelled or returned and meets the eligibility
criteria.
▪ Only domestic contactless transactions will be eligible. Transactions done outside of India
will not be considered.
5. What are the vouchers that I can win in this promotional oer?
The voucher(s) you win, and its denomination depends on what type of a Visa Card your Visa
Card qualies as under this oer (addressed in Q.3).
New Tap to Pay Card
▪ You qualify for Amazon Shopping Voucher of ₹ 100 after your rst successful eligible
contactless transaction* made within the oer period.
▪ You qualify for another Amazon Shopping Voucher of ₹ 200 after your third successful
eligible contactless transaction* made within the oer period.
▪ For avoidance of doubt, each voucher is only available once on each Visa Card that qualies
for this oer and is not recurring in nature in any manner.
Existing Tap to Pay Card
You qualify for Amazon Shopping voucher of ₹ 200 after your tenth successful eligible
contactless transaction* made within the oer period.
Please note that Visa may choose to change the oer prize from Amazon Shopping Voucher to a
shopping voucher of another Merchant without prior communication to the eligible cardholder
or any other oer prize of equivalent amount.
*Processed by VisaNet
Oer Redemption and usage details.
6. How can I claim my Amazon Shopping Voucher(s) if I have completed the necessary
number of eligible contactless transactions within the oer period?
You can claim your Amazon Shopping Voucher(s) following the steps below:
▪ Click on the ‘Claim oer’ button or link “https://www.visa.co.in/pay-with-visa/taptopay-
oer.html” that is shared on your oer communication which could be an SMS or Email or
Bank app/website banners, Social Media post/banner etc.
▪ You will land on our Visa Tap to Pay Oer page. You can either click on the ‘Claim oer’
button/link or scan the QR code shown on the page.
▪ You will be logged into your Visa Tap to Pay redemption website.
▪ Enter your 16-digit card number, CVV, card expiry date and your mobile number.
▪ Enter and verify the OTP that is sent to your mobile number (No monies would be deducted
from your Visa Card).
▪ Now that you are successfully authenticated, you can see the Amazon Shopping Voucher(s)
that you are entitled to receive. It will have the Merchant name (Amazon), voucher amount
(₹ 100 or ₹ 200), ‘Know more’ widget that will provide the oer details and oer terms and
conditions.
▪ A unique code will be displayed to you for the voucher that you have claimed.
▪ You can use this code on the Merchant website to redeem it.
▪ The same code will also be sent to you as an SMS on the provided mobile number.
▪ In case you face any issues or have queries regarding the redemption process or the
redemption website, you can write to the customer care team managed by Razorpay
International Services Pte Ltd at taptopay-oer@razorpay.com. The team will respond back
to you at the earliest.
On using New Tap to Pay Card, you can see up to two Amazon Shopping Vouchers if you have
done the necessary transactions. For an Existing Tap to Pay Card, you can see one Amazon
Shopping Voucher if you have done the necessary transactions.
7. I have successfully logged into the oer redemption website, but I see no voucher for
me. Why?
▪ Ensure that you have completed the necessary number of Visa contactless transactions on
your card. Remember, only successful Tap to pay transactions done for ₹ 300 or more and is
processed by VisaNet will be considered eligible.
▪ If you have completed the necessary number of eligible contactless transactions based on
the type of Visa cardholder you are, then you will become qualied to claim the Amazon
Shopping Voucher within 15 days from the date of the last eligible contactless transaction.
You should log into the Oer redemption website within 90 days from then to claim the
voucher.
For example, if you have a ‘New Tap to Pay Card’ and you have done your rst contactless
transaction for ₹ 300 or more on the 1st of May’24. You can visit the Oer redemption
website anytime between 15th May’24 till 13th Aug’24 (both days included) to see and claim
the voucher that you are eligible to receive.
▪ Note that if you have an ‘Existing Tap to Pay Card,’ you will not see a voucher to claim for
your rst and third eligible contactless transaction made within the oer period.
▪ If you are still unable to see your voucher details despite your eligibility, then, please contact
our customer care team managed by Razorpay International Services Pte Ltd at taptopay-
oer@razorpay.com. The team will respond back to you at the earliest.
8. I have received my voucher but forgot my unique voucher code. How can I get it again?
There are a few ways to get your unique voucher code:
▪ Check your SMS for the unique voucher code sent to you on the mobile number provided on
redemption website.
▪ You can also re-log into the oer redemption website as shown in Question 6. Once you log
in, you will see all the Vouchers that you have received for this oer.
▪ If you still face any issue, you can write to the customer care team taptopay-
oer@razorpay.com . The team will respond at the earliest.
Note: Visa, Banks, and Merchant will not be responsible for any delay, loss, or damage in the
delivery of the voucher(s).
9. How do I redeem my voucher on Amazon?
▪ Visit www.amazon.in/vouchers and login to your Amazon account
▪ Click on ‘Claim New’ and enter the voucher code received from the oer redemption
website
▪ Select ‘Add to your vouchers’ to add the voucher to your ‘Voucher Balance’
▪ Once you are on the payment checkout page after adding product(s) to your cart, ensure
that you select ‘Voucher Balance’ option for checkout.
▪ Any balance payment can be made using your Visa Card
▪ The expiry of the Amazon Shopping Voucher is 90 days from the date of receiving the
voucher code on the redemption website.
For Complete terms and conditions of Amazon Shopping Voucher usage, please visit
Amazon Vouchers - Amazon Customer Service
Note: Amazon Shopping Vouchers received as part of this campaign are non-transferable, non-
exchangeable, and non-refundable. No cash alternative or substitute to the voucher(s) will be
provided. The validity of the voucher starts from the procurement of the code.
10. What is the validity of my Amazon Shopping Voucher(s)
The validity of the Amazon Shopping Voucher is 90 days from the date of receiving the code on
SMS or viewing it on the oer redemption website. Ensure that you redeem this voucher on the
Amazon website/Mob App before this period after which the voucher cannot be redeemed
partially or fully.
Ex. If you have downloaded the Amazon Shopping Voucher on the oer redemption website on
the 1
st
of Oct’24, then, redeem it on the Merchant website/app on or before 31
st
December ’24,
after which the voucher will expire. Note that the validity on this Amazon Shopping Voucher
cannot be extended for any cardholder.
11. What if I have a concern regarding the voucher redemption?
You should discuss your concerns regarding the redemption of the vouchers directly with
Amazon. Visa, Banks, and Merchants will not be responsible for any issues related to voucher
redemption.
Cardholder eligibility for this oer
12. Who is eligible to participate in this oer?
The campaign is open to all valid and current Visa cardholders of either ‘Credit,’ ‘Debit’ or
‘Prepaid’ variant that is issued in India by any bank or nancial institute that is licensed by the
Reserve Bank of India. Note that business, corporate and forex Visa Cards are not eligible for this
oer.
13. I have more than one Visa contactless Card (Credit, Debit, Prepaid). Can I participate in
this oer?
▪ Yes, you can participate in this oer using your multiple Visa contactless Cards.
▪ You can become eligible for a voucher by individually meeting the required transaction
criteria on each of your Visa Card, based on the type of Visa Card your Visa Card is
categorized as under this oer.
▪ Ex. If you have 2 Visa cards and you are an ‘Existing Tap to Pay Cardholder’ on both the
cards, Card A and Card B. You have completed ten contactless transactions on Card A
and only 4 transactions on Card B. You will be qualied for Amazon Shopping Voucher on
your Card A only. However, if you have done 10 contactless transactions on Card A and 10
contactless transactions on Card B, then, you will be individually eligible for Amazon
Shopping Voucher on both Card A and Card B. You can log into the oer redemption
website using your dierent card credentials to see the corresponding voucher for it.
▪ Transactions made across your Visa Cards cannot be clubbed together to qualify for the
Amazon Shopping Voucher(s).
14. I have more than one Visa card. I have done a contactless transaction on one of my Card
and have not done a contactless transaction on the other(s). Will I be considered “New
Tap to Pay Cardholder’ or ‘Existing Tap to Pay Cardholder”?
If you have done an eligible contactless transaction between 1
st
April’23 till 31
st
March’24 (both
days included) on your Visa Card A, then, you will be considered an Existing Tap to Pay
Cardholder for Card A. You will have to make 10 contactless eligible transactions to claim your
voucher against Card A transactions.
Similarly, if you have NOT done an eligible contactless transaction between 1
st
April’23 till 31
st
March’24 (both days included) on your Visa Card B, then, you will be considered a New Tap to
Pay Cardholder for Card B. You will have to make your rst and third contactless eligible
transactions to claim your voucher(s) against Card B transactions.
Ensure that you log into the oer redemption website using the right Card credentials while
claiming your voucher(s).
15. Does my voucher eligibility only consider consecutive eligible Contactless transactions of
₹ 300 or above made within the oer period? I've also made a few non-Contactless
transactions and contactless transactions under ₹ 300 too, during this period."
Your eligible contactless transactions of ₹ 300 or more need not be consecutive to qualify for
the voucher(s). If you make the necessary number of eligible Contactless transactions within the
oer period, then, you will qualify for the voucher(s).
Example of a New Tap to Pay Visa Card
S.
No
Transaction
Date
Transaction
Value (₹)
Count of Eligible
Contactless
Transactions for
Voucher(s) eligibility
Claim Voucher
on
1
30-Apr-24
600
2
2-May-24
385
1
Voucher of ₹
100 is available
to claim on
17th May'24
3
3-May-24
450
4
10-May-24
200
5
1-Jun-24
1000
6
5-Jun-24
700
2
7
19-Jun-24
150
8
23-Jun-24
310
3
Voucher of ₹
200 is available
to claim on 8
th
July'24
Example of an Existing Tap to Pay Visa Card
S.
No
Transaction
Date
Transaction
Type
Transaction
Value (₹)
Transaction
Eligibility
Count of Eligible
Contactless
Transactions for
Voucher(s) eligibility
Claim
Voucher on
1
30-Apr-24
Non-
Contactless
600
No
2
2-May-24
Contactless
385
Yes
1
3
3-May-24
Non-
Contactless
450
No
4
10-May-24
Contactless
200
No
5
1-Jun-24
Non-
Contactless
1000
No
6
5-Jun-24
Contactless
700
Yes
2
7
19-Jun-24
Contactless
150
No
8
23-Jun-24
Contactless
310
Yes
3
9
23-Jun-24
Contactless
870
Yes
4
10
30-Jun-24
Non-
Contactless
150
No
11
1-Aug-24
Contactless
500
Yes
5
12
4-Aug-24
Contactless
1000
Yes
6
13
7-Aug-24
Contactless
125
No
14
9-Aug-24
Contactless
299
No
15
9-Aug-24
Contactless
5500
Yes
7
16
15-Aug-24
Contactless
350
Yes
8
17
18-Aug-24
Contactless
400
Yes
9
18
1-Sept-24
Contactless
310
Yes
10
Voucher of ₹
200 is
available to
claim on 16
th
Sept'24
16. Am I eligible for the voucher(s) if I make transactions with both my Visa Card and mobile
contactless mode?
Indeed, Contactless transactions made by tapping your Visa Card or a mobile device with your
enrolled Visa card, at a merchant PoS machine, will be deemed eligible. However, these
transactions must be processed by VisaNet and have a value of ₹ 300 or above.
Additional details on enabling and making Contactless transactions.
17. I want to participate in this oer, but I am unable to make a contactless (Tap to pay)
transaction using my card. Why?
▪ Firstly, ensure that you have been issued a contactless Visa Debit/Credit/Prepaid card by
your Bank. Your Visa card should have a contactless icon on it. If you do not have a
contactless card, you can get in touch with your Bank to upgrade your Visa card to a
contactless card.
▪ If you have a Contactless Visa card and are still unable to make a contactless transaction,
then, you need to make sure that you have enabled ‘Contactless payments’ on your card
through your Bank’s internet or mobile banking.
▪ Even if you have enabled Contactless payments as part of your Visa card settings on your
Bank application, check the per transaction/daily/monthly limits enabled for ‘Contactless
Payments.’ In case the limit is too small, increase it to enjoy seamless Contactless
transactions on your card.
▪ If you still face any issue with making Contactless transactions on your card, then reach
out to your Bank’s customer care team for support.
18. How can I enable contactless payments on my Visa Card?
▪ Firstly, ensure that have been issued a contactless Visa card as shown in Q13.
▪ Log into your Bank’s Internet/Mobile Banking website/App.
▪ Go to the Debit card or Credit Card or Prepaid Card section of the Internet Baking
Website or Mobile App.
▪ Click on the Visa Card for which you wish to enable Contactless transactions.
▪ You will see the option to enable ‘Contactless Payments’ on your card. Click on the same.
▪ For the best experience on your card, also ensure that you set the maximum purchase
limit for contactless transactions, as allowed by your Bank.
▪ If you still face any issue with making Contactless transactions on your card, then reach
out to your Bank’s customer care team for support.
Please note that the exact steps to enable contactless transactions and to set their limits may
vary from Bank to Bank. If you have any questions or issues regarding this, then, please contact
your Bank’s customer care center or nearest Branch or call your relationship manager.
19. How can I enroll my Visa card on Mobile apps like Google Pay/Samsung Pay/Paytm/Cred
Pay to use my mobile device to tap and pay at the Merchant end?
Currently, you can only enroll your Visa card on any of payment applications like Google
Pay/Samsung Pay/Cred Pay/Paytm only if you have an NFC enabled android device. Please
follow the instructions below for enrollment on dierent mobile apps.
Note: Before enrolling your Visa Card (Debit or Credit) on these Payment applications, check if
your Card is eligible for enrolling/registering with the mobile application for ‘Tap to Pay’
payments. You can nd the list of accepted Cards for ‘Tap to Pay’ on the mobile application’s
guide or FAQs.
Register Visa card on Google Pay:
▪ On your mobile device, open the Google Pay app.
▪ Tap your Prole picture and then click on ‘Pay with credit or with debit cards.’
▪ Tap on ‘Add credit or debit cards.
▪ To add a card, you have 2 options:
▪ Option 1: Scan your card with your phone’s camera > Your card details are auto lled.
▪ Option 2: Tap Enter details manually.
▪ Once you have accepted the terms and conditions, you will be asked to verify your
identity by sharing an OTP on your registered mobile number.
▪ Enter OTP and tap on ‘Submit.’
▪ If you didn’t receive conrmation from the app, then check your card information and try
again.
▪ If your card is veried, it’s ready to be used for transactions.
▪ In Google Pay’s “Payment methods” section, you can nd all your added cards.
Register Visa card on Samsung Pay:
▪ Open Samsung Pay on your phone.
▪ Tap Menu (the three horizontal lines) in the top left corner, and then tap Cards.
▪ Next, tap Add credit/debit card.
▪ Next, tap Add card; it looks like a credit card with a plus sign next to it. Next, tap Add
credit/debit card.
▪ Follow the instructions to register your card. When you add a card, you must agree to the
card's terms and conditions.
▪ If you have any questions about the terms, contact the card issuer.
▪ Once the card is added, you can start using it to make in-store purchases with your
phone.
Register Visa card on Paytm:
▪ Open the Paytm mobile application and go to your prole section by clicking on your
prole picture on the top left corner of the main screen.
▪ The left sidebar that opens will display various options for you to choose from. To add a
credit/debit card to your Paytm account, click on the ‘Payment Settings’ option.
▪ Next, click on the ‘Saved Cards’ option.
▪ On the next screen that opens, you will be able to see a list of your added cards. Beneath
those card details, click on the option to ‘Add New Card.’
▪ Next, you will be notied that Paytm will deduct Re. 1 or Rs. 2from your new card to be
added. This is done to authenticate your card details. Note that the debited Re. 1 will be
refunded to your credit/debit card within the next 48 hours. Now, click on ‘Proceed.’
▪ The next screen will ask you to add your desired card details. Ensure to tick mark the
option to ‘Save this card for future payments.
▪ Go ahead by conrming the payment of Re. 1 or Rs. 2 from your new credit/debit card
▪ Once the payment is done and your details are veried, your new card will successfully
be added to your Paytm account.
Register Visa card on Cred Pay:
▪ Open the Cred mobile application > Click on ‘Tap to Pay’ option on the home screen.
▪ Click on ‘Manage Tap to Pay' option from the menu bar.
▪ All the Visa Cards already registered with Cred Application will be displayed to you.
▪ Click to the Visa Card that you which to activate ‘Tap to Pay’ on
▪ Authenticate yourself to initiate the ‘Tap to Pay’ activation process.
▪ Once your Card is successfully enrolled for ‘Tap to Pay', it will display on the screen –
ready for usage.
We will still recommend that you go to these mobile applications and read the instructions on
how to register/enroll your Visa Card to start using the mobile device to tap and pay. Please
reach out to their customer care team in case of any issues or questions.
20. I have enrolled my Visa card on Mobile apps like Google Pay/Samsung Pay/Paytm/Cred
Pay. How do I make a payment with my mobile at a Merchant PoS machine?
▪ Before making a mobile device ‘Tap to Pay’ payment, ensure that NFC/Contactless
Payments are enabled as part of your Mobile app settings.
▪ If you have a thick phone case, it may need to be removed when making a purchase, so it
doesn't block the NFC signal during payment.
▪ If you have enrolled more than one Visa Card on your mobile application, then, while
enrolling your Card, choose the desired Visa Card as your ‘Default Payment Card.’
▪ If you have enrolled your Visa Cards on more than one mobile application (Ex. On both
Samsung Pay and Google Pay), then, while enrolling your Cards, choose one mobile
application as the default application to ‘Tap to Pay.’
Once you have completed the above steps, you can start transacting using your mobile device
as follows:
▪ Unlock your phone.
▪ Hold the back of your phone above the payment reader for a few seconds.
▪ Follow any instructions shown on your screen (May depend on the mobile app and the
transaction amount)
▪ Your payment is now complete.
21. My purchase value is greater than ₹ 5,000. Can I still use my Visa Card or mobile device to
make a contactless payment?
Yes. You can still make a Contactless payment using your Visa Card or mobile device for a
transaction greater than ₹ 5,000.
In these cases, after tapping your Card or mobile device, you will be asked to authenticate the
transaction by entering your Card PIN. Note that such payments are also considered as
Contactless transactions only.
In case you are unable to successfully make a contactless transaction greater than ₹ 5,000, then,
check the limits (Per Transaction/Daily/Monthly) set for ‘Contactless Payments’ on your Bank’s
Internet Banking or Mobile Banking.
22. There is a dierence between the terms and conditions and the FAQs for the campaign,
what should you follow?
These FAQs are only to supplement the terms and conditions for this campaign and no
manner amend / modify the terms and conditions. If there is any inconsistency between
the terms and conditions and these FAQs, such inconsistency shall be cured in favour of
the terms and conditions i.e., the terms and conditions shall prevail.
◼ End of Customer facing FAQs