USER GUIDE

QUARTZ CLASSIC

™

2 Safety Information

3 The Quartz Classic

Controller

3 Get Connected

4 Single Outlet Controller

5 Dual Outlet (divert) Controller

6 Bath Outlet Controller

7 Setting Flow Rate

8 Wired Remote

9 Adjustable Head

10 Fixed Head

11 Bath Overﬂow Filler

12 Connecting to the App

14 Caring for your Shower

15 Troubleshooting

19 Have you Registered?

19 Need Help?

Quartz Classic

Controller

SWITCH

ON/OFF

LED DISPLAY

BEZEL

ROTARY

TEMPERATURE

CONTROL

*Dual Outlet (divert) controller

shown for illustrative purposes

Contents

Safety Information

This appliance can be used by children aged from 3 years and above

and persons with reduced physical, sensory or mental capabilities

or lack of experience and knowledge if they have been given

supervision or instruction concerning use of the appliance in a

safe way and understand the hazards involved. Children shall not

play with the appliance. Cleaning and user maintenance shall not

be made by children without supervision. For further information

regarding the installation of your product, refer to the Smart

Installation Guide.

Declaration of Conformity

Aqualisa Products Limited declares that the Aqualisa SmartValve

and supplied controller, in conjunction with pairing remotes and

diverter, complies with the essential requirements and other relevant

provisions of the Low Voltage Directive (2014/35/EU), the EMC

Directive (2014/30/EU) and the RED Directive (2014/53/EU).

Unlock the potential of your shower; from water consumption analysis to

enhanced user functions. Keep up to date with latest features for the

Aqualisa app and voice activation by visiting the Aqualisa website.

Download and open the free Aqualisa app. Find instructions on page 12

“Connecting to the App”. If you have any trouble downloading the Aqualisa

app, check www.aqualisa.co.uk/smartapp for device compatibility.

Get Smart Connected

2 3

Whilst the shower is in use, if the 2nd outlet button is pressed, the 1st

outlet will automatically stop and the 2nd outlet will start. Depending

on system pipe runs, there may be a slight outlet temperature change

when switching between outlets.

Single Outlet Controller

1. Turn the temperature dial to the required setting.

2. Press the ‘Start/Stop’ button on the controller to turn the shower on.

3. The blue LED display will ﬂash until the selected temperature has been reached.

When the LED display is constant, step into your shower and enjoy!

4. The temperature may be adjusted whilst in the shower.

5. Press the ‘Boost’ on the controller to increase the ﬂow of the shower when

desired. To turn ‘Boost’ o, press the ‘Boost’ button again at any time.

N.B. The strength of the ‘Boost’ button will vary depending on the water system

pressure and the conﬁguration of the pipework. For further information, see the

Important Information section in the Smart Installation Guide.

6. Press the ‘Start/Stop’ button on the controller to turn the shower o.

BOOSTTEMPERATURESTART/STOP

Adjust before

or during shower

Increase ﬂow rate

during shower

As a safety feature, the Aqualisa SmartValve

has a maximum run time

of 20 minutes. The ﬂow can be stopped and started at anytime by

pressing the ‘Start/Stop’ button.

This can be enhanced by activating and using the free Aqualisa app.

See pages 3 and 12 for details.

Dual Outlet (divert) Controller

1. Turn the temperature dial to the required setting. The temperature can be adjusted

at anytime by turning the dial.

2. Press the desired outlet button on the controller to turn the shower on.

3. The blue LED display will ﬂash until the selected temperature has been reached.

4. When the LED display is constant, your shower is ready to use.

5. Press the active button to turn the shower o.

CHANGE OUTLETTEMPERATURESTART/STOP

Adjust before

or during shower

Outlet can be switched

whilst showering

Choose either outlet

upon starting

As a safety feature, the Aqualisa SmartValve

has a maximum

run time of 20 minutes. The ﬂow can be stopped and started at

anytime by pressing the ‘Start/Stop’ button.

This can be enhanced by activating and using the free Aqualisa app.

See pages 3 and 12 for details.

4 5

TEMPERATURESTART/STOP

Adjust before

or during bath ﬁll

Bath Outlet Controller

1. Turn the temperature dial to the required setting.

2. Press the ‘Start/Stop’ button on the controller to ﬁll the bath.

3. The blue LED display will ﬂash until the selected temperature has been achieved.

4. The temperature may be adjusted whilst the bath is ﬁlling.

5. Press the ‘Start/Stop’ button on the controller to stop ﬁlling the bath.

The Aqualisa SmartValve

for Quartz

bath has a maximum run time of

12 minutes as a precaution to prevent the bath from overﬂowing. The

bathﬁll can be stopped at anytime by pressing the ‘Start/Stop’ button.

This time setting can be reduced by activating and using the free

Aqualisa app. See pages 3 and 12 for details.

N.B. The app timer setting will allow you to select a duration of more

than 12 minutes; however, this does not override the default maximum

run time of the Aqualisa SmartValve

, meaning the water ﬂow will

stop after 12 minutes. Should a longer ﬁll time be required, contact the

Aqualisa Customer Helpline.

Setting Flow Rate

1. Ensuring the Aqualisa SmartValve™ is powered, but

without any outlets ﬂowing, enable ‘Setup’ mode by

ﬁrst turning the temperature dial to full cold. Press

and hold both buttons together for 5 seconds.

The LEDs will ﬂash twice quickly and

once slowly to indicate the controller is

in 'Setup' mode.

2. When in ‘Setup’ mode, both outlet ‘Start/Stop’

button LEDs ﬂash slowly to indicate ﬂow is set to

LOW FLOW mode. Quickly ﬂashing LEDs indicate

ﬂow is set to HIGH FLOW mode.

3. Press the relevant ‘Start/Stop’ button to change

outlet as required.

HIGH FLOW mode - quick ﬂashing LEDs

LOW FLOW mode - slow ﬂashing LEDs

4. To save the desired settings and to exit ‘Setup’

mode, press and hold both ‘Start/Stop’ buttons

together for 5 seconds until both LEDs remain

on steady, without ﬂashing. The LEDs will turn o

as soon as the ‘Start/Stop’ buttons are released

indicating all settings have been saved and ‘Setup’

mode has been exited.

For Dual Outlet (divert) Controllers only

6 7

Dual Outlet (divert)

Wired Remote

Single Outlet

1. Press the ‘Start/Stop’ button on the remote to turn

the shower on.

2. The blue LED display will ﬂash until the selected

temperature has been reached. When the LED

display is constant, step into your shower and enjoy!

3. Press the ‘Start/Stop’ button on the remote or main

controller to turn the shower o.

1. Press the wired remote button to turn the shower on.

2. Water will ﬂow from the primary outlet as determined

during the ‘Wired remote setup’ procedure.

3. If required, push and hold the button for 2 seconds

to stop the 1st outlet and start the 2nd outlet.

4. The blue LED display will ﬂash until the selected

temperature has been reached.

5. When the LED display is constant, your shower is

ready to use.

6. Press the remote or active button on the controller to

turn the shower o.

Adjustable Head

To avoid water dripping from the shower head after use, we advise to tilt the head back

to allow residual water to drain out.

The above recommendation applies to both adjustable and ﬁxed shower heads.

4. Eco3. Outer2. Middle1. Inner

8 9

1. Rotate the spray plate lever clockwise or anti-

clockwise to select the desired spray pattern.

When the lever is in position 4, the water saving

‘Eco’ mode is selected. This provides the same spray

pattern as position 3, but, depending on which water

system the product is ﬁtted to, oers up to 25%

water saving.

2. To select the preferred height for the shower head,

press the button to allow the handset holder to

move up or down the rail.

3. Angular adjustment is made by carefully but ﬁrmly

pulling forwards or pushing back the shower head

against the ratchet in the holder.

1. Push the waste cover to engage the plug ﬁtting.

2. Push the waste cover again to disengage the plug.

Bath Overﬂow Filler

Do not leave the bath ﬁller running

unattended. Although the overﬂow will

remove excess water once the bath is

overﬁlled, this may not be sucient

to prevent the bath from overﬂowing

(depending on system conditions).

Removing the shower head: Depress the anti-swivel

locking button on the handset and unscrew the hose.

The angle of the ﬁxed shower head can be

adjusted. The shower head is mounted on

a multi directional ball joint to allow for

minor angular adjustment in any direction

by carefully holding the shower head and

moving the head to the desired angle.

N.B. Do not force the angle of the head

beyond its natural stopping point.

Fixed Head

10 11

Connecting to the App

Set up Shower - Controller

Wi-Fi setup can only be activated

via the main controller and not

via a remote (where installed).

For shower controllers

(2 buttons): Press and hold the

Top button for 6-8 seconds

For bath controllers

(1 large button):

Press and hold the button

for 6-8 seconds

The LEDs on the controller will ﬂash rapidly to indicate

that the Aqualisa SmartValve

is searching for an

available Wi-Fi network. N.B. There is a 2-minute time

out if unable to connect.

Before starting you will need your Network Name (SSID code) and

password as they are required during the Aqualisa app setup journey.

These can normally be found on your internet router.

For Wi-Fi set up, the Aqualisa SmartValve

must be powered, but the

shower must not be in use.

Set up Shower - Wi-Fi

The Aqualisa app will direct you to the Wi-Fi settings

menu on your mobile device

From the list of available Networks select: QSVC XXXX

The password is: SmartShower

N.B. Depending on Wi-Fi signal strength, the

connection may take a few minutes. Follow the

instructions on the Aqualisa app.

The LEDs will ﬂash slowly to indicate the Aqualisa

SmartValve

is connected to the Aqualisa app and will

switch to being solid to indicate a successful connection

to your selected Home Wi-Fi.

A successful connection message will provide conﬁrmation

in the Aqualisa app journey and the LEDs on the controller

will turn o to indicate that the shower is ready for use.

If connection is unsuccessful a message will appear in your

Aqualisa app. Redo the steps above or refer to Aqualisa

app troubleshooting at www.aqualisa.co.uk/smartapp.

If the timer setting is adjusted within the Aqualisa app, then the shower will

run for the newly set duration, overriding the default maximum run time.

N.B. The water ﬂow will stop at the end of the timer.

IMPORTANT: see page 6 “

” for special notes regarding Quartz

bathﬁll.

The Aqualisa app gives you the capability to operate your product

remotely using your mobile device. It is the responsibility of the user

to ensure that it is safe to remotely activate the water ﬂow. Aqualisa

recommend that baths and showers in operation are not left unattended.

Download and open the Aqualisa app on your

personal smart device and follow the instructions

to create Your Home proﬁle before continuing with

this section.

For further advice, information on compatible

devices, or if you have any trouble downloading the

app scan the QR code or go to www.aqualisa.co.uk/smartapp.

12 13

Troubleshooting

Symptom Possible cause Action

Controller

unresponsive -

No Lights / Blank

Power supply turned

o to Aqualisa

SmartValve

Check power supply is turned on - Green power

light should be illuminated on the Aqualisa

SmartValve

Loss of

communications

Check data cable connections are making good

contact and are fully inserted and that there is no

visible damage.

Check that the wiring schematics are as per

installation instructions in the Smart Installation

Guide.

Pump noisy and low

/ no ﬂow

Air lock (for Gravity

fed systems only)

For models utilising a adjustable head kit;

disconnect the handset from the hose, see Head

section on page 10, lower the hose into the shower

tray or bath. Set the temperature to fully cold

and then start the shower. As the water starts to

ﬂow and increase in volume gradually turn up the

temperature. If the ﬂow starts to splutter, stop

moving the temperature control until the ﬂow

again stabilises, then continue to move the dial

towards the hottest setting.

Restriction in the

waterway

Check for debris in the inlet ﬁlters of the Aqualisa

SmartValve

, diverter and Fixed Head connection

washer. Must be conducted by a qualiﬁed person.

NOTE: The water supplies MUST be isolated

when checking the inlet ﬁlters.

Blocked or kinked

hose liner

Where a ﬂexible hose is ﬁtted, unscrew the

shower hose from the outlet connection and turn

the shower on.

Boost button does

not increase ﬂow

Combination boiler

output does not meet

the ﬂow demand

Check with boiler manufacturer for

speciﬁcation details.

Shower head or

Aqualisa SmartValve

is set to ECO mode

Refer to Setting Water System Mode section in

the Smart Installation Guide. Ensure head mode

is set to normal or ECO gravity setting and page

9 of this guide.

Seasonal conditions During the cooler months the mains water

temperature drops and this will reduce the

performance of combination boilers. Check with

your boiler manufacturer for details.

Low / no ﬂow Seasonal conditions See above point.

Incorrect Aqualisa

SmartValve

ﬁtted

If water supplies are gravity fed, the PUMPED

Aqualisa SmartValve

must be used (unless a

separate stand alone pump is being utilised).

Refer to the Smart Installation Guide.

Cleaning tip: To keep your shower eortlessly clean, we recommend

drying all shower components with a soft cloth after use.

Caring for your Shower

Over time, your shower may be aected by hard water scaling. To keep your shower

working eectively, we recommend that you clean your shower regularly.

Your product should be cleaned using only a soft cloth and washing up liquid. The

bath system ‘click clack’ waste plug mechanism (if applicable) should be kept clear of

debris to ensure the plug maintains a watertight seal. The plug can be unscrewed and

removed to check and clean the mechanism.

Cleaning the shower head

To reduce the need for chemical descaling in hard water areas, your shower head

incorporates a ‘clear ﬂow’ system, whereby any scale build up can be broken down

by gently rubbing the ﬂexible tips of the jets during use. This procedure should be

completed regularly, as often as once a week in some hard water areas, as scale build

up can aect the spray pattern and cause the shower to perform poorly. Failure to

descale the shower head can aect the internal seals and may aect the warranty.

Should descaling of the head using a cleaning agent become necessary, remove the

shower head fully and immerse in a mild proprietary descaler (e.g. vegetable based or

plain white vinegar). Cleaning and maintenance should not be undertaken by children

without supervision by a person responsible for their safety.

DO NOT USE ABRASIVE CLEANERS. It is imperative that descaling

is carried out in accordance with the manufacturer’s instructions,

substances that are not suitable for plastics and electroplated surfaces

must not be used.

Changing water system?

If switching from a gravity-fed water system to a mains pressure system (e.g.

Combination boiler) you will need to change your Aqualisa SmartValve

. Contact a

member of our Customer Service team for further information.

14 15

Temperature

too low

Low hot water

temperature

Check that domestic hot water temperature is

a minimum of 55ºC for stored water and 50ºC

for combination boilers.

Logic Module

temperature setting

too low

Maximum temperature is set to a factory

default of 45ºC. To adjust refer to the important

information section (Safety Information) and

Controller Commission Instructions in the Smart

Installation Guide.

Temperature too

low - Controller

temperature ready

display does not

stabilise

Hot water supply

issue

Check another hot water outlet to ensure that

hot water is available.

Mixed water supplies Water supplies MUST be from the same source:

MUST NOT be gravity hot and mains cold.

Unbalanced water

supplies

For mains fed systems the cold and hot feeds

should be as evenly balanced as possible -

especially for HP unvented systems.

Combination boiler

unable to meet demand

See same cause in 'Fluctuating Water

Temperature' symptom.

Temperature too

hot

Seasonal conditions In the warmer months, the mains water

temperature can rise to ambient level. The

Aqualisa SmartValve

always blends a mix of

both hot and cold supplies therefore the output

temperate at fully cold (controller setting) will

always be higher than the incoming cold water

supply.

Seasonal conditions

(gravity fed systems

only)

For installations which utilise a cold water

storage supply (gravity fed system), the ambient

temperature in the loft can rise to above 40ºC.

In turn, this warms the stored water. Check

by running a cold tap that is supplied from the

water storage. N.B. Kitchen taps are normally

fed from the mains water system.

Maximum

temperature setting

is not to your

preference

Settings need

adjusting

Refer to section 'Temperature too low', possible

cause 'Logic module setting too low'

Controller remains

illuminated after

switching shower o

Poor cable connection Check data cable connections are making good

contact and are fully inserted and that there

is no visible damage (this includes installations

where a wired remote is ﬁtted).

Water ﬂows

from incorrect

outlet (divert

models only)

Pipe work conﬁgured

incorrectly

Refer to section: Diverter Controller Matrix in

the Smart Installation Guide.

Primary outlet setting

not conﬁgured (for

remote control use

only)

Refer to section: Diverter Controller Matrix in

the Smart Installation Guide.

Low / no ﬂow

(continued)

Water supply issue For Standard Aqualisa SmartValve

- Ensure water

is turned fully on at the mains and at the servicing

valve in the supply.

Ensure isolation valves are fully open.

Restriction in the

waterway

See same cause in 'Pump noisy and low / no ﬂow'

symptom.

Blocked or kinked

hose liner

Where a ﬂexible hose is ﬁtted, unscrew the

shower hose from the outlet connection and

turn the shower on.

Incoming mains water

pressure or ﬂow too low

(Standard Aqualisa

SmartValve

only)

After conﬁrming that the ﬁlters are clear, check

with the local water authority.

Separate, stand alone

pump not activating

(Standard Aqualisa

SmartValve

only)

Ensure sucient ﬂow to activate the ﬂow

switches of the pump. Refer to IMPORTANT

INFORMATION section in the Smart

Installation Guide.

Aqualisa SmartValve

pump not activating

Refer to Setting Water System Mode section in

the Smart Installation Guide. Ensure mode is set

to Normal or ECO Gravity setting.

Shower head or

Aqualisa SmartValve

is set to ECO mode

Refer to page 9 of this guide and to the above

point.

Unable to adjust or

control temperature

Reversed inlet water

supplies (i.e. Hot

supply feeding cold

inlet and vice-versa)

Ensure correct water supply to speciﬁed inlet

connection of the Aqualisa SmartValve

Fluctuating water

temperature

Incorrect setting

on Logic Module of

Aqualisa SmartValve

If hot water supply is from a combination boiler-

the Logic module mode MUST be set to COMBI.

Refer to Setting Water System Mode section in

the Smart Installation Guide.

Airlock in water

supplies (for gravity

fed systems only)

See “Air lock” in Possible Cause section on

page 15.

Hot water

temperature too high

Ensure hot water supply temperature is below

65ºC (minimum 55ºC for stored water and 50ºC

for combination boilers).

Communications issue Check data cable connections and that there is

no visible damage.

Combination boiler

unable to meet

demand

Check if another outlet in the property is being

used at the same time.

Check that the hot water temperature is stable

at another high ﬂowing outlet (e.g. bath hot tap

- run at maximum ﬂow rate), additionally run a

cold outlet at 1/3 of a maximum ﬂow rate. If the

same issue is evident on these outlets, contact

your boiler manufacturer.

16 17

Water dripping

from outlets after

use

Water retention in

shower heads

Refer to page 9.

Descale shower heads to clear spray jets.

High pressure

(unvented) water system

requires servicing

Check the user guide for the hot water system

to verify symptoms and where required arrange

for servicing.

Flow shuts o

by itself

Maximum run time

exceeded or end of

duration reached in app

timer setting

Refer to pages 4, 5, 6 and 13.

For further information and advice refer to Smart Installation Guide or contact the

Aqualisa Customer Helpline.

Need Help?

Have you Registered?

You can ﬁnd Frequently Asked

Questions at aqualisa.co.uk

Speak to our Customer Service

team on 01959 560010

Use Live Chat at

aqualisa.co.uk

Or email us at

[email protected]

All our products are manufactured to the highest standards. In the unlikely

event that something goes wrong, we want all our customers to be protected,

which is why we give you a totally free of charge 1 year parts and labour

guarantee*. You can easily increase your FREE guarantee to 5 years simply by

registering your product. Please keep your receipt to validate your guarantee.

Please see our website for full terms and conditions.

aqualisa.co.uk/guarantee

0800 408 4243

*Subject to terms and conditions

18 19

aqualisa.co.uk

Please note that calls may be recorded for training and quality purposes.

The company reserves the right to alter, change or modify the product speciﬁcations without prior warning.

® Registered Trademark Aqualisa Products Limited.

Q4966 Part No 704802 Issue 01 Feb 20

THE FLYERS WAY, WESTERHAM, KENT TN16 1DE

Customer Services: 01959 560010

REPUBLIC OF IRELAND

Sales enquiries: 01-864-3363, Service enquiries: 01-844-3212