DOD INSTRUCTION 1015.11
D
OD LODGING POLICY
Originating Component: Office of the Under Secretary of Defense for Personnel and Readiness
Effective: January 23, 2023
Releasability: Cleared for public release. Available on the Directives Division Website
at https://www.esd.whs.mil/DD/.
Reissues and Cancels: DoD Instruction 1015.11, “DoD Lodging Policy,” October 6, 2006, as
amended
Incorporates and Cancels: DoD Instruction, 1015.12, “Lodging Program Resource Management,”
October 30, 1996
Directive Type Memorandum 18-007, “Conversion of DoD Temporary
Duty and Permanent Change of Station Lodging to Fully Nonappropriated
Fund Operations, Maintenance, and Construction,” November 21, 2018, as
amended
Approved by: Gilbert R. Cisneros, Jr., Under Secretary of Defense for Personnel and
Readiness
Purpose: In accordance with the authority in DoD Directive (DoDD) 5124.02, this issuance establishes
and implements DoD lodging policy, assigns responsibilities, and prescribes procedures for operating
DoD lodging.
DoDI 1015.11, January 23, 2023
TABLE OF CONTENTS 2
TABLE OF CONTENTS
SECTION 1: GENERAL ISSUANCE INFORMATION .............................................................................. 4
1.1. Applicability. .................................................................................................................... 4
1.2. Policy. ............................................................................................................................... 4
SECTION 2: RESPONSIBILITIES ......................................................................................................... 6
2.1. Under Secretary of Defense for Personnel and Readiness (USD(P&R)). ........................ 6
2.2. Assistant Secretary of Defense for Manpower and Reserve Affairs (ASD(M&RA)). ..... 6
2.3. Secretaries of the Military Departments. .......................................................................... 6
SECTION 3: DOD LODGING POLICY ................................................................................................. 8
3.1. Eligible Guests and Reservation Preference Status. ......................................................... 8
a. General Eligibility. ......................................................................................................... 8
b. Priority One. ................................................................................................................... 8
c. Priority Two (Leisure Travel). ....................................................................................... 9
d. Priority Three (Leisure Travel). ................................................................................... 10
3.2. Recapitalization and Capital Investment. ....................................................................... 10
a. Long-Range Capital Investment Sustainment Plan. ..................................................... 10
b. Right Sizing of DoD Lodging Facilities. ..................................................................... 11
3.3. Lodging Room Rates. ..................................................................................................... 11
a. Establishment of Room Rates. ..................................................................................... 11
b. Waived, Discounted, or Refunded Room Rates. ......................................................... 13
3.4. Reservations and Check-In and Check-Out. ................................................................... 14
a. Reservations. ................................................................................................................ 14
b. Check-In and Check-Out. ............................................................................................ 14
3.5. Military Working Dogs and Service Animals. ............................................................... 15
3.6. Pets. ................................................................................................................................. 15
3.7. DoD Lodging Resale Activities and Services. ................................................................ 17
a. Resale Activities........................................................................................................... 17
b. Food and Beverage. ..................................................................................................... 17
c. Permanent Party Unaccompanied Personnel Housing Housekeeping. ........................ 17
3.8. Manpower and Training. ................................................................................................. 18
3.9. DoD Lodging Funding. ................................................................................................... 19
a. Use of APF. .................................................................................................................. 19
b. Use of NAF. ................................................................................................................. 19
3.10. Procurement of Services. .............................................................................................. 20
3.11. Strategic Planning, Programming, and Execution. ....................................................... 21
3.12. Information management. ............................................................................................. 22
3.13. Lodging Vehicles. ......................................................................................................... 22
3.14. Tobacco Use.................................................................................................................. 23
3.15. Governance. .................................................................................................................. 23
3.16. Compliance Assessment. .............................................................................................. 23
a. Lodging Assessment. ................................................................................................... 23
b. Customer Satisfaction. ................................................................................................. 24
SECTION 4: GUESTS AND IDENTIFICATION (ID) ............................................................................. 25
4.1. Authorized DOD LODGING Guests. ............................................................................. 25
DoDI 1015.11, January 23, 2023
TABLE OF CONTENTS 3
4.2. Positive ID Required. ...................................................................................................... 25
4.3. DoD Lodging Access In Foreign Countries.................................................................... 26
4.4. Authorized Family Members. ......................................................................................... 26
4.5. Sponsored Guests in DoD Lodging. ............................................................................... 26
4.6. Conditions of Use. .......................................................................................................... 26
4.7. Authorized DoD Lodging Guests. .................................................................................. 26
GLOSSARY ..................................................................................................................................... 31
G.1. Acronyms. ...................................................................................................................... 31
G.2. Definitions. ..................................................................................................................... 32
REFERENCES .................................................................................................................................. 41
TABLES
Table 1. Authorized DoD Lodging Guests .................................................................................. 27
Table 1. Authorized DoD Lodging Guests, Continued................................................................ 28
DoDI 1015.11, January 23, 2023
SECTION 1: GENERAL ISSUANCE INFORMATION 4
SECTION 1: GENERAL ISSUANCE INFORMATION
1.1. APPLICABILITY.
This issuance:
a. Applies to OSD, the Military Departments, the Office of the Chairman of the Joint Chiefs
of Staff and the Joint Staff, the Combatant Commands, the Office of Inspector General of the
Department of Defense, the Defense Agencies, the DoD Field Activities, and all other
organizational entities within the DoD (referred to collectively in this issuance as the “DoD
Components”).
b. Does not apply to:
(1) Category C morale, welfare, and recreation (MWR) recreational lodging activities
governed by DoD Instruction (DoDI) 1015.10.
(2) Lodging facilities that are privatized or are operating on a DoD installation under a
lease pursuant to Section 2667 of Title 10, United States Code (U.S.C.).
(3) Fisher House programs. The Military Departments will develop and publish policy
for their respective Fisher House programs in accordance with Section 2493 of Title 10, U.S.C.
and DoDI 1015.15.
1.2. POLICY.
a. Military Department lodging program(s) will support official travel consisting of
temporary duty (TDY) and permanent change of station (PCS) travel requirements to support
readiness, mission accomplishment, and improved productivity.
b. Lodging programs will be strategically planned, programmed, and executed to meet
applicable DoD fiscal, health, safety, adequacy, and force protection standards.
c. DoD lodging room inventory will include standard rooms, suites, and PCS
accommodations in accordance with DoD Unified Facilities Criteria 4-720-01. Enhanced
lodging may be provided for distinguished visitors. These distinguished visitor rooms exceed
criteria for accommodations for the DoD lodging core program and are considered a
discretionary enhancement to DoD lodging. Therefore, each enhanced unit must generate
revenue sufficient to cover operating and recapitalization expenses to remain in the DoD lodging
inventory and be managed by DoD lodging programs. The Military Departments must maintain
occupancy and fiscal data for enhanced lodging separate from other TDY and PCS lodging to
ensure revenue generated covers operating and recapitalization expenses.
d. DoD lodging to support TDY and PCS travel will be funded with nonappropriated fund
(NAF) revenue generated by the lodging program. Revenue generated must cover program
operations and recapitalization and will follow nonappropriated fund instrumentality (NAFI)
DoDI 1015.11, January 23, 2023
SECTION 1: GENERAL ISSUANCE INFORMATION 5
management policies and guidance in DoDI 1015.15 concerning NAFI oversight, establishment,
and disestablishment. This instruction takes precedence over funding authorizations in DoDI
1015.15.
e. Newly constructed lodging facilities will be purpose-built to support official travel
requirements in the most cost-effective manner.
f. Lodging programs will provide healthy, safe, and quality facilities in accordance with the
Defense Travel Management Office’s DoD Lodging Adequacy Standards.
g. DoD lodging programs must adhere to non-discriminatory practices in accordance with
DoDD 1020.1 and DoDI 1350.02.
h. The lodging operations at DoD installations must ensure guests are authorized before
providing accommodations.
i. Lodging operations supporting TDY and PCS requirements, including support
requirements (e.g., utilities, lawn maintenance, police protective services), facility operations,
sustainment, repair, recapitalization, and construction costs will be funded with NAF generated
from lodging operations, except as provided in this issuance.
j. DoD PCS and TDY lodging may be converted to MWR recreational lodging with the
approval of the Military Department. Military Departments must ensure there is no negative
impact to the DoD lodging mission before granting approval.
k. DoD PCS and TDY lodging revenue will not be used as a funding source (i.e., dividend)
for MWR programs, and official lodging program revenue may not be programmed or used to
support MWR program expenses or construction.
DoDI 1015.11, January 23, 2023
SECTION 2: RESPONSIBILITIES 6
SECTION 2: RESPONSIBILITIES
2.1. UNDER SECRETARY OF DEFENSE FOR PERSONNEL AND READINESS
(USD(P&R)).
The USD(P&R) is the Principal Staff Assistant and advisor to the Secretary of Defense for total
force management as it relates to readiness, including Military Service exchanges, lodging, and
other NAF activities in accordance with Section 136 of Title 10, U.S.C.
2.2. ASSISTANT SECRETARY OF DEFENSE FOR MANPOWER AND RESERVE
AFFAIRS (ASD(M&RA)).
Under the authority, direction, and control of the USD(P&R), the ASD(M&RA):
a. Is the principal advisor to the USD(P&R) for matters related to DoD lodging activities and
programs in accordance with DoDD 5124.10.
b. Oversees Military Service compliance and implementation of this issuance.
c. Manages DoD lodging and related capital expenditures in accordance with DoDI 1015.15
and DoD 7000.14-R.
d. Provides lodging oversight, guidance, and procedures to ensure the DoD lodging program
is consistently administered and managed and monitors compliance with this issuance.
e. Establishes working groups, as required, composed of subject-matter experts from the
DoD Components to assist in the formulation and review of DoD lodging policies.
f. Issues data requests to the Military Departments and provides templates and formatting
guidance for the annual lodging assessment included in the NAF Metrics Report (NAF Financial
Assessment Report).
2.3. SECRETARIES OF THE MILITARY DEPARTMENTS.
The Secretaries of the Military Departments:
a. Issue policies and procedures to implement this issuance.
b. Administer and professionally manage business-based lodging programs to ensure
compliance with DoD lodging program management and funding policies.
c. Provide lodging support to all authorized guests and lodging programs.
d. Develop and manage the DoD lodging physical plant through adequate programing for
sustainment, restoration, modernization, and recapitalization, including developing and
maintaining a 5-year strategic plan for such programs.
DoDI 1015.11, January 23, 2023
SECTION 2: RESPONSIBILITIES 7
e. Annually report lodging program data to the ASD(M&RA).
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 8
SECTION 3: DOD LODGING POLICY
3.1. ELIGIBLE GUESTS AND RESERVATION PREFERENCE STATUS.
Priority groups, as defined in Paragraphs 3.1.b. and 3.1.c., are used to ensure DoD lodging is
available for certain groups at all times. Table 1 defines guests eligible for Priority One and
Priority Two lodging reservations. The following criteria must be used to determine guest
eligibility.
a. General Eligibility.
(1) If facilities are configured for short-term or extended stay TDY accommodations,
personnel on TDY orders have preference.
(2) If facilities are configured for personnel and/or their family members who are
without housing due to PCS orders and medical care, patients and their families have preference.
(3) An authorized non-medical attendant of a medical hold or holdover Service member
is authorized to acquire lodging accommodations when attending to such Service member.
(4) Reservations may not be cancelled unless the guest is a “no-show.” The Military
Department must develop policy to determine what constitutes a mission requirement
necessitating use of previously reserved lodging rooms. Travelers should be notified of
cancellation as early as possible and before their check-in date. The host property:
(a) Will help official government travelers find alternate accommodations if the guest
did not have time to utilize the Defense Travel System or MyTravel to arrange for alternate
lodging.
(b) Should help leisure travelers find alternate accommodations.
(5) Leisure travel reservations may be cancelled when rooms are needed to support
mission requirements.
b. Priority One.
Priority One authorized groups will have reservations confirmed on an unlimited basis as
room availability permits. Authorized groups in priority one include:
(1) Active duty Military Department members and DoD civilian employees traveling on
official orders.
(2) Reserve Component members who travel more than 50 miles from their residence to
perform active duty or training in accordance with Section 12604 of Title 10, U.S.C.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 9
(3) United States Coast Guard active duty members and Coast Guard civilians on TDY
or PCS orders and their family members or family members traveling unaccompanied on PCS
orders.
(4) DoD-sponsored foreign nationals on TDY.
(5) Uniformed services personnel family members on medical TDY orders.
(6) Active duty and retired Service members and their family members undergoing
outpatient treatment at a DoD or Department of Veterans Affairs (VA) medical facility who are
required by medical professionals to stay overnight in lodging.
(7) Guests of uniformed services personnel as determined by the installation commander
and those on invitational travel authorizations.
c. Priority Two (Leisure Travel).
Priority Two authorized groups will have reservations confirmed on a limited basis as room
availability permits and after the lodging needs of Priority One authorized groups have been met.
Limited use is based on local demand and capacity, and at the lodging program’s discretion.
Priority Two Leisure travel reservations may be cancelled anytime rooms are needed to support
priority reservations or mission requirements in accordance with Paragraph 3.1.a.(5). Authorized
groups in Priority Two include:
(1) Active duty Service members in a non-duty status and their family members.
(2) Reserve Component members in a non-duty status and their family members.
(3) United States Coast Guard members in a non-duty status and their family members.
(4) DoD civilians in a non-duty status and their family members.
(5) Nonmilitary uniformed personnel of the U.S. Public Health Service and National
Oceanic and the Atmospheric Administration.
(6) Foreign military personnel when authorized by the installation commander.
(7) Uniformed services and Reserve Component retirees and their family members.
(8) Surviving spouses, former (non-remarried) spouses with entitlement status and their
family members.
(9) Relatives and guests of Service members assigned to the installation.
(10) Service-connected disabled veterans, including veterans with disability ratings from
“0 to 100 percent,” former prisoners of war, Purple Heart recipients, Medal of Honor recipients,
and primary caregivers of veterans.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 10
d. Priority Three (Leisure Travel).
All other authorized guests are eligible for leisure travel access. Leisure travel reservations
will be confirmed on a limited basis as room availability permits and after the lodging needs of
individuals and groups with priority status have been met. Limited use will be based on local
demand and capacity and will be at the lodging program’s discretion. Leisure travel reservations
may be cancelled any time rooms are needed to support priority reservations or mission
requirements in accordance with Paragraph 3.1.a.(5).
3.2. RECAPITALIZATION AND CAPITAL INVESTMENT.
a. Long-Range Capital Investment Sustainment Plan.
(1) Lodging facilities must be developed and managed to support programs and services
in alignment with existing DoD Lodging Adequacy Standards and meet the demands of
authorized guests through recapitalization, sustainment, restoration, and modernization.
(2) The Military Departments will develop and maintain a five long-range capital
investment sustainment plan that will:
(a) Support sound business practices for programming cyclical sustainment projects
(e.g., facility and room refurbishments, information technology (IT)).
(b) Ensure facility and lodging adequacy standards are maintained.
(c) Incorporate industry standards and historic life cycles when scheduling furniture,
fixtures, and equipment, and room refurbishment requirements.
(3) Lodging purpose-built construction or major renovation supporting TDY or PCS
requirements located on, or outside of, DoD installations, whether funded by appropriated funds
(APFs), NAFs, or a third party, will comply with DoD Unified Facilities Criteria 4-720-01,
“Lodging Facilities,” or State and local building codes applicable to local conditions at the time
of facility construction or major renovation, but only to the same extent as DoD lodging facilities
that are privatized.
(4) Lodging facility construction will conform to project justification guidance, funding
sources, and reporting requirements in accordance with DoDIs 1015.15, 7700.18, 7700.20 and,
where applicable, DoDI 1015.13.
(5) The number of lodging rooms constructed must be based on historical guest usage
data, local market analysis, demand of official travelers staying off the installation, and future
mission requirements that might affect authorized guest traffic. Subject to local conditions,
leisure travel demand may be used in calculating overall demand requirements.
(6) Construction programs will provide long-term economies of scale and efficiencies,
such as constructing multi-use facilities and considering current and planned lodging on adjacent
DoD installations, public-private venture lodging, and availability of private sector lodging.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 11
(7) DoD lodging programs will fund facility sustainment programs at or above 90
percent of Facility Sustainment Model requirements. Additionally, the Military Departments
must sustain, restore, modernize, recapitalize, or develop plan to right size or divest lodging
facilities to maintain a facility condition index (FCI) of 80 or more to support programs and
services to meet authorized guest demands. The Military Departments will develop mitigation
plans for those facilities with an FCI below 60, as reported in the latest annual submission to the
DoD’s Real Property Asset Database.
b. Right Sizing of DoD Lodging Facilities.
(1) Military Departments must permanently divest lodging rooms if the DoD lodging
property revenue is unable to maintain and sustain lodging operations at DoD Lodging Adequacy
Standards.
(a) A business case analysis, including anticipated mission adjustments, cost
effectiveness of lodging, and commercial lodging options, must justify a decision not to
permanently divest or convert excess lodging rooms to a functional use other than lodging.
(b) DoD lodging programs must evaluate the room rates of similar commercial
lodging in the local area. When DoD lodging room rates exceeds similar local area commercial
lodging rates, the DoD lodging program should divest.
(2) Military Departments should consider expansion of lodging rooms if the annual
occupancy rate for official travelers is greater than 80 percent, on average, over a 3-year period.
An increase in military mission requirements over a long-term period (i.e., more than 3 years)
that will increase the number of official travelers at the installation may necessitate expanding
installation lodging facilities. In accordance with DoDI 1015.15, expansion must be the result
of:
(a) A mission change or influx of new units or systems.
(b) Result in a 25 percent increase in authorized and assigned personnel strength
within 2 years.
(3) Military Departments must permanently divest existing inventory of distinguished
visitor rooms when their annual fully burdened costs (including overhead and depreciation)
exceed revenue for three consecutive years. Distinguished visitor lodging units (rooms) must be
audited annually for fiscal sustainability and included in the DoD annual lodging report.
3.3. LODGING ROOM RATES.
a. Establishment of Room Rates.
(1) Lodging room rates will be established at the minimum amount necessary to cover
the full cost of providing official travel lodging to:
(a) Meet and maintain DoD Lodging Adequacy Standards.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 12
(b) Ensure the long-term viability of the lodging programs, including cash-flow,
operations, maintenance, construction, and recapitalization requirements. If properties cannot
remain competitive in the local market, then the DoD lodging program must divest as described
in Paragraph 3.2.
(2) Room rates will not be established as a funding source (i.e., dividend) for MWR
programs, and official lodging program revenue may not be programmed or used in NAF
accounts to support MWR program expenses eligible for NAF funding.
(3) Considering local market conditions, operating and recapitalization costs, DoD
lodging location’s rates may be set independently of other DoD lodging locations.
(4) Dynamic pricing room rates based on market demand is a standard practice in the
hospitality industry and the recommended business practice for DoD lodging to encourage higher
program occupancy and gross revenues. Each Military Service, in coordination with the Office
of the USD(P&R)’s Military Community & Family Policy (MC&FP), will develop and publish a
dynamic pricing methodology (e.g., property management system algorithm, occupancy vs.
price).
(a) Official and leisure travel travelers’ rates must be consistent, but can be adjusted
up or down by a Military Service’s dynamic rate setting method that is pre-approved by
MC&FP.
(b) Dynamic pricing official travel rates must never exceed local per diem or
Integrated Lodging Program (ILP) Guide preferred commercial rates. Leisure travel rates may
exceed local per diem and ILP-preferred commercial lodging rates.
(c) For both official and leisure travel travelers, the daily room rate booked does not
have to be the same across the traveler’s stay. However, daily room rate booked will not change
once the reservation is guaranteed (e.g., credit card). The daily room rate for official travelers
(except for enhanced distinguished visitor rooms) must never exceed per diem or ILP daily room
rates and this rate must be shared with the traveler before reservation confirmation.
(5) The daily room rate for official travelers in a standard room will not exceed 100
percent of the local lodging portion of per diem.
(a) Daily room rates for official travel must not be based solely on a percentage of
per diem. They are to be set at minimum level to cover all costs and recap escrows.
(b) At ILP locations with DoD preferred commercial lodging, official travel room
rates must not exceed the maximum DoD preferred rates.
(c) Lodging rates for distinguished visitor rooms, as described in Paragraph 1.2.d.,
may exceed the local per diem rate in order to capture the full cost of maintaining such enhanced
rooms.
(6) The Military Departments set leisure travel room rates.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 13
(a) Leisure travel room rates are not constrained by local per diem rate.
(b) Rates charged to non-official travelers must not be lower than rates charged to
official travelers. However, leisure travel rates may vary as part of a Military Service’s pre-
approved dynamic rate setting method based on market demand and could be higher than the
official traveler rate under certain circumstances (e.g., a popular convention or event is in town
and there is a strong demand for leisure travel rooms).
(7) Reduced room rates for groups purchasing multiple lodging rooms for an official
DoD function (e.g., conference) may be offered and is encouraged to increase overall revenue.
Installation DoD lodging managers have the authority to take local market conditions into
account when setting official travel group rates. Leisure travel group rates must never be lower
than the local per diem or ILP rate.
b. Waived, Discounted, or Refunded Room Rates.
The lodging NAFI must be fully reimbursed for all support provided to the installation.
(1) Lodging room rates will not be waived, discounted, or refunded except:
(a) To support lodging staff mission requirements (e.g., inclement weather, staff
emergencies);
(b) When lodging staff perform quality assurance room assessments in accordance
with DoD Lodging Adequacy Standards;
(c) As part of an established lodging training program;
(d) During holidays, periods of extended leave, and when prolonged lodging
vacancies are projected; or
(e) To mitigate guest concerns resulting from uncontrollable facility conditions or
service issues.
(2) In cases of exceptions due to holidays, periods of leave, or prolonged vacancies,
Military Departments may authorize lodging installation managers to offer unoccupied guest
rooms at a reduced rate to military training students to store personal belongings at a training
installation.
(a) Military training students eligible for the reduced rate are those who occupy
official duty lodging when training at the installation.
(b) Lodging programs should charge a fee for military training students to store
personal belongings in guest rooms to recover allocable operating expenses. Daily fees are
calculated to recover indirect costs (e.g. utilities, sustainment, recapitalization, etc.) and any
identifiable direct operating expenses such as housekeeping and custodial.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 14
3.4. RESERVATIONS AND CHECK-IN AND CHECK-OUT.
a. Reservations.
(1) The Military Departments must utilize an official government web-based travel
booking system (e.g., MyTravel) for all lodging rooms meeting DoD Lodging Adequacy
Standards. Rooms that do not meet these standards may be booked through alternative channels
(e.g., phone, walk-in, travel management contractor, or online reservation systems including
ones supported by a Global Distribution System).
(2) With the exception of TDY, PCS, school, and special groups, reservations will not be
held beyond 1800 hours on the day of arrival unless the guest has guaranteed the reservation with
a credit card or advance deposit. The credit card or advanced deposit may be charged for the
first night’s stay if the traveler is a “no-show.”
(3) The Military Departments will establish distinguished visitor room reservation
procedures to ensure efficient utilization of room inventory.
(a) Distinguished visitor lodging reservations will be managed by the DoD lodging
program at the installation level, ensuring efficient utilization of room inventory.
(b) Unreserved enhanced distinguished visitor lodging rooms will be released and
available to all authorized guests as soon as it is clear they will be vacant, but no later than 1500
hours every day.
(4) Leisure travel reservations may be made when the room inventory is not fully
reserved by official travelers or for official mission requirements.
(5) In accordance with Chapter 2, paragraph 020303-F, of the Joint Travel Regulations, a
certificate of non-availability (CNA) confirmation number may be required if adequate DoD
lodging is not available for DoD travelers on orders. If a travel system, (e.g., MyTravel),
electronically retains documentation concerning Government quarters nonavailability when
Government quarters are not selected for use, then the Service member or civilian employee is
exempt from the ILP requirement to obtain a CNA.
(a) If a reservation cannot be confirmed for the entire period requested, a CNA
confirmation number will be issued for the entire period.
(b) Non-availability of DoD lodging is determined by the approval authority in
accordance with the Joint Travel Regulations and ILP.
(c) Official travelers on orders will not be provided a CNA confirmation number
when the lodging facility cannot accommodate accompanying pets.
b. Check-In and Check-Out.
(1) Check-in and check-out service must be available 24-hours per day.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 15
(2) When in-person check-in and check-out service is unavailable, an alternate method
must be provided for guests to access or depart room after normal hours of operation.
(3) Contactless check-in and check-out service, including the use of virtual mobile phone
room keys, is highly encouraged.
(4) Guests must be provided check-in instructions via e-mail as part of the reservation
process.
(5) Electronic receipts must be sent automatically to the MyTravel platform and be
available to DoD lodging guests.
(6) Official government TDY and PCS travelers must not be involuntarily assigned to
facilities that do not meet DoD Lodging Adequacy Standards except when the installation
commander has documented the military necessity to use such facilities for the safety and
security of official travelers. Cost-savings to DoD travelers or increasing occupancy of lodging
facilities does not constitute military necessity.
3.5. MILITARY WORKING DOGS AND SERVICE ANIMALS.
Guests with documented military working dogs, as described in DoDD 5200.31E, and authorized
service animals as described in Section 17.148 of Title 38, Code of Federal Regulations, may
make reservations and those animals may stay with them in their lodging room.
a. It is recommended working dogs and service animals are placed in a designated “pet
room.” However, working dogs and service animals may be accommodated in any lodging
room.
b. Additional fees will not be assessed unless the working dog or service animal damages the
room. Guests checking in with service animals must sign documentation acknowledging their
adherence to the DoD lodging pet policies, including cleaning fees, and accepting liability for
damages or harm caused by their service animal.
c. The Military Services must set deep cleaning standards for rooms used by guests with
service animals, which are cleaned upon each check out.
d. Service animals must use designated outdoor pet relief areas and guests must immediately
and appropriately dispose of solid waste.
3.6. PETS.
DoD lodging programs will not operate pet kennels. However, guests with pets may be
accommodated where space permits.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 16
a. At a minimum, 10 percent of PCS guest room inventory must be designated for pet
occupancy. The Military Departments’ operational headquarters may provide exceptions to this
policy.
b. Guest rooms designated for pet occupancy must also be available for regular occupancy.
c. Guests checking in with pets must sign documentation acknowledging their adherence to
the DoD lodging pet policies, including cleaning fees and accepting financial and legal liability
for damages or harm caused by their pet.
(1) The guest’s pets must meet all health and vaccination requirements in accordance
with applicable State regulations and installation directives.
(2) Only pets with valid, current health certificates available upon check-in are allowed
to stay in DoD lodging facilities. Failure to comply with this requirement will result in
cancellation of guest’s room reservation.
(3) Military Services must design an enterprise process to receive and validate pet health
and vaccine requirements.
d. A standard non-refundable pet fee must be charged for guest occupancy with pets. The
pet fee must fully cover the cost of additional cleaning and post-stay cleaning, maintenance, and
replacing required pet-friendly items (e.g., food and water bowls, waste bags). The pet fee does
not apply to working dogs and service animals.
e. The Military Services must set deep cleaning standards for rooms used by guests with
pets, which are cleaned upon each check out.
f. At no time will poisonous or venomous animals that could pose a danger to people or their
pets be allowed to stay in DoD lodging facilities.
g. Pets must be leashed, crated, or caged at all times when:
(1) Outside the guest room.
(2) DoD lodging staff requires access to guest rooms.
h. Pets must use designated outdoor pet relief areas and guests must immediately and
appropriately dispose of solid waste.
i. Pets must enter and exit the facility through the closest entrance to the guest’s room and
may not linger in common areas (e.g., lobby, hallways, patio, children’s play areas, outdoor
gathering areas).
j. Pets must remain quiet and under the control of their owner.
(1) If complaints are received and are not corrected, the guest may be asked to leave the
facility.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 17
(2) If a pet is left alone in the room and is a disturbance to other guests, the pet may be
removed by military law enforcement or an animal control agent and taken to a local kennel at
the guest’s expense.
3.7. DOD LODGING RESALE ACTIVITIES AND SERVICES.
a. Resale Activities.
(1) The Military Departments may issue regulations, as appropriate, controlling the
operation of resale activities, services and, in accordance with DoDI 1015.10, the sale of
alcoholic beverages in DoD lodging.
(2) DoD lodging programs may engage in resale activities and services that are driven by
guest needs (e.g., selling toiletries). Otherwise, military exchanges must be the primary source
of resale merchandise and services on DoD installations, including the resale activities listed in
Paragraph E3.1.1 of DoDI 1330.21.
(3) DoD lodging programs may operate other resale or service activities beyond those
driven by guest needs only after obtaining a written right of first refusal from the Headquarters
agency for the exchange service represented on the installation. The exchange service may
delegate the approval to the installation’s exchange general manager.
b. Food and Beverage.
DoD lodging programs may offer breakfast as part of the room rate or to non-lodging guests
for a fee.
(1) Room rate must include the cost of the breakfast service. Associated breakfast
expenses (e.g., cost of goods and labor) must be:
(a) Readily identifiable in the lodging operation’s annual budget.
(b) Accounted for on the lodging financial statements.
(2) DoD lodging programs must follow the most current Tri-Service Food Code
standards and policies.
(3) DoD lodging programs that include a breakfast service must establish a control
system to ensure that individuals other than lodging guests cannot use the service without paying
a fee at least equal to the meal portion of the lodging room rate.
c. Permanent Party Unaccompanied Personnel Housing Housekeeping.
DoD lodging programs may charge service fees for permanent party unaccompanied
personnel housing (e.g., barracks, dormitories) housekeeping, room management, and custodial
services pursuant to DoDIs 4105.67 and 1015.15.
(1) Service charge rates must be set to benefit the lodging program.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 18
(2) Service charges must minimally cover associated operating costs, supplies, and
administrative costs.
(3) NAF generated from lodging service charges must not be used to fund any permanent
party unaccompanied personal housing requirements.
3.8. MANPOWER AND TRAINING.
a. Manpower.
(1) Manpower directly supporting DoD lodging programs will be funded with NAF
revenue, except for:
(a) Any portion of lodging program workforce comprised of foreign national
manpower funded by a host nation pursuant to established agreements.
(b) DoD APF civilian employees who did not consent to conversion to NAF
employment pursuant to uniform funding and management practices in accordance with DoDI
1015.15.
(2) DoD Component civilian employee personnel policies must be in accordance with
DoDI 1400.25.
(3) Military personnel may not be permanently assigned to lodging programs. Military
Departments may assign military personnel to lodging for a short duration, not exceeding 90
days, when:
(a) Performing in an executive control and essential command supervision position.
(b) Mobility or deployment requirements occur.
(c) Training to upgrade or maintain essential military skills cannot be provided
through other means.
b. Training.
(1) DoD lodging program employees will attend training that stresses stewardship and
customer orientation and provides practical job performance skills. The installation lodging
manager is the approval authority for industry training with associated fees.
(2) To aid installation DoD lodging program managers in understanding fiduciary
accountability and program responsibilities, if they do not already have it, DoD lodging program
managers must:
(a) Obtain applicable hotel and lodging industry certification from a nationally
accredited organization (e.g., Certification in Hotel Industry Analytics) within the first 2 years of
their employment. DoD lodging programs will fund this training requirement.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 19
(b) Maintain applicable industry certification for the duration of their employment.
3.9. DOD LODGING FUNDING.
a. Use of APF.
(1) DoD lodging programs are required to use NAF revenue to fund all TDY and PCS
lodging operations; lodging operations support requirements; and capital sustainment, repair,
recapitalization, and construction expenses, except when APFs are authorized pursuant to
Paragraphs 3.2.a.(4).
(2) APFs are authorized to fund major and minor facility construction if the military
construction, as determined by the Secretary of the Military Department concerned, is required
to:
(a) Establish, activate, or expand a military installation, including base realignment
and closure and global re-stationing requirements. As defined in DoDI 1015.15, expansion must
be the result of a mission change or influx of new units or systems and result in a 25 percent
increase in authorized and assigned personnel strength within 2 years.
(b) Relocate facilities for the U.S. Government’s convenience.
(c) Install and sustain utility lines and utility infrastructure connecting to sites of new
and existing lodging facilities.
(d) Replace facilities funded by country-to-country agreements.
(e) Restore facilities and improvements destroyed by acts of God, fire, national
emergency, national disaster, war, enemy attack, or terrorism.
b. Use of NAF.
(1) DoD lodging programs are required to use NAF revenue to support operations and
maintenance. Management of DoD lodging NAFIs is subject to DoDI 1015.15.
(2) Lodging program NAF assets and operations supporting TDY and PCS travel
requirements may be combined and administered in a single lodging fund NAFI.
(3) Lodging operations supporting TDY and PCS requirements, including support
requirements (e.g., utilities, lawn maintenance, police protective services), facility operations,
sustainment, repair, recapitalization, and construction costs not provided for in Paragraph
3.9.a.(2), will be paid with NAF generated from lodging operations.
(4) NAFIs will account for base support services as operating expenses in accordance
with Volume 13 of DoD 7000.14-R.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 20
(a) In accordance with Chapter 4 of Volume 4 DoD 7000.14-R, Military Departments
providing base support services to lodging NAFIs on a reimbursable basis will account for
reimbursements as public and non-Federal receivables, recorded as transactions with the public.
(b) Military Interdepartmental Purchase Request fund transfers may not be used to
transact and account for reimbursements between APFs.
(5) DoD lodging program NAFs are U.S. Government funds entitled to the same
protection as U.S. Treasury funds. Pursuant to DoDI 1015.15, there is an individual fiduciary
responsibility for preventing fraud, waste, loss, or unauthorized NAF use. This responsibility
extends to all DoD personnel, including Military Department members and civilians paid with
either APF or NAF. Systems and procedures must be established to encourage prevention and
detection of fraud, waste, abuse, and mismanagement; prompt reporting and proper investigation
of suspected violations; and whistleblower protection.
(6) Lodging program NAFIs must maintain self-sufficiency through NAF revenue
generation. Lodging NAFIs may generate a positive net income, but such income will be
accumulated only in amounts programmatically necessary to support the program’s long-range
capital investment sustainment plan, to include recapitalization and support new facilities to meet
emerging TDY and PCS needs.
(a) To ensure full accountability of costs associated with lodging to support TDY and
PCS requirements, the Military Departments must establish and maintain complete lodging NAF
financial accounting statements, including itemized costs for all operations, overhead and back-
office support, maintenance, sustainment, repairs, recapitalization, and profits and losses for
lodging programs, separate from MWR, exchange, or other NAF programs. However, lodging
program NAFIs may obtain support on a reimbursable basis from other MWR or exchange
service NAFIs or NAF funds, if the expense is accounted for using the reimbursed common
support expense category provided for in Chapter 7 of Volume 13 of DoD 7000.14-R.
(b) Official lodging programs are a standalone NAFI, separate and distinct from
Military Service Exchange or MWR NAFIs.
(c) Direct and indirect support to lodging operations from other DoD APF or NAF
entities will be reimbursed with NAF generated from lodging operations revenue (except as
otherwise authorized by this issuance), but only for the amount necessary to cover the actual
expense of acquiring the service.
3.10. PROCUREMENT OF SERVICES.
a. The DoD lodging program will procure the services described in this paragraph from the
most cost-effective source (including contracts with other NAFI in accordance with Section 2492
of Title 10, U.S.C. and non-DoD sources), except when using such sources is detrimental to
installation security as determined by the Military Department, or a specific source is required by
United States or host nation law, treaty, or international agreements. Such services may include:
(1) Utilities (e.g., electric power, steam, compressed air, water, natural gas).
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 21
(2) Sewage and trash collection and disposal.
(3) Recycling collection and disposal.
(4) Grounds maintenance and landscaping, including tree trimming.
(5) Pest and rodent control.
(6) Snow and ice removal to include the portion of parking lots exclusively used for
lodging guest parking.
(7) Voice and communications services, including phone, internet/Wi-Fi, cable
television, etc.
(8) Physical security protection, except for fire, emergency, and police protective
services obtained from the installation host
(9) Laundry and dry cleaning.
(10) Pool maintenance, if applicable.
b. NAF contracts for procurement of such services must be executed in accordance with
DoDI 4105.67.
3.11. STRATEGIC PLANNING, PROGRAMMING, AND EXECUTION.
a. Lodging programs must be strategically planned, programmed, and executed based on
projected local market demand for TDY and PCS travel and meet fiscal, health, safety, and force
protection standards. Long- and short-term strategic plans will include:
(1) Financial resourcing objectives and program delivery consistent with DoD
Component goals and objectives.
(2) A market analysis, measured by sales, market research, and the ability to maintain
financially viable operations, to establish and operate customer-driven lodging programs.
(3) Assessment of compliance with the DoD Lodging Adequacy Standards, including
what action will be taken to adjust operations to improve performance against the standards,
respond to demand signals, promote usage, and improve customer satisfaction.
(4) Capital and facility upgrades and construction.
b. DoD lodging planning will include informational advertising targeted at authorized guests
to increase awareness of their offered services. Such communication must reflect favorably on
the DoD.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 22
(1) The advertising plan will focus on promoting DoD lodging programs as guest-
oriented, professionally managed operations. The plan may include cross-marketing of MWR
programs and NAF resale activities.
(2) DoD lodging programs may disseminate program information and advertise their
products and services through DoD and non-DoD media sources if those media sources primarily
target authorized guest audiences.
(3) DoD lodging programs may establish, operate, and maintain unclassified websites in
accordance with DoDI 8170.01.
(4) Informational communications, regardless of media source or platform, must contain
a disclaimer indicating DoD lodging offers are valid for authorized guests only.
3.12. INFORMATION MANAGEMENT.
Information management systems (e.g., property management) must be configured to meet
Military Department and DoD reporting requirements.
a. Information management systems must use architectures that facilitate interchange of data
among different systems.
b. Systems must be properly secured with a Component’s Authority to Operate.
c. The Components will collaborate on all lodging-related IT initiatives to ensure
interoperability and gain resource efficiencies.
d. At the scheduled replacement cycle of the property management system (PMS), all
Components must coordinate to implement a common standardized PMS.
e. The PMS must interface with the official DoD web-based travel systems to provide real
time adequate lodging inventory to official government travelers.
3.13. LODGING VEHICLES.
Vehicles supporting DoD lodging operations must be NAF-owned or leased, accounted for, and
maintained in accordance with Volume 13 of DoD 7000.14-R and DoDI 4105.67.
a. Vehicles purchased for, or by, DoD lodging programs will be for official use only and
must be limited to the motor vehicle body size, engine size, and optional equipment that is
essential to meet the lodging mission requirement.
b. DoD lodging vehicle operation will be in accordance with DoDI 6055.04.
(1) Seatbelt use is mandatory for all DoD lodging vehicle occupants.
(2) Tobacco use is prohibited in DoD lodging vehicles.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 23
(3) Hand-held phone use is prohibited while operating DoD lodging vehicles.
(4) Vehicle operators must have a valid driver’s license in accordance with local laws
and installation policy. Existing personal licenses may not be sufficient.
3.14. TOBACCO USE.
a. Smoking and the use of other tobacco products, including smokeless and electronic
nicotine delivery systems (e.g., vaporizers) is prohibited in all DoD lodging rooms and common
areas.
b. DoD lodging operations must post tobacco use restrictions and inform guests of the
restrictions at check-in. DoD lodging operations will charge the guest an additional deep
cleaning fee if they use tobacco in their assigned room.
3.15. GOVERNANCE.
USD(P&R) and DoD Component representatives will meet at least annually in the DoD Lodging
Forum. MC&FP and Defense Travel Management Office coordinate the DoD Lodging Forum
to:
a. Review highlights of each Military Department’s lodging programs, customer satisfaction,
and performance.
b. Address opportunities for cooperative efforts, joint initiatives, and standardization.
3.16. COMPLIANCE ASSESSMENT.
a. Lodging Assessment.
The Military Departments will assess the management, financial, and facility adequacy
performance of each of their lodging operations and any necessary plans for improvement. Data
assessments may be requested by MC&FP to assess the overall health of the DoD lodging
enterprise. At a minimum, the lodging assessment must include:
(1) Average daily rate.
(2) Average length of stay.
(3) Civilian room nights sold.
(4) Cost avoidance.
(5) Customer satisfaction.
(6) Guest rooms available.
DoDI 1015.11, January 23, 2023
SECTION 3: DOD LODGING POLICY 24
(7) Guest room buildings.
(8) Military official room nights sold.
(9) Occupancy rate.
(10) Official travel per diem.
(11) Official travel room nights sold.
(12) Out of order rooms.
(13) Out of service rooms.
(14) Pet-friendly units.
(15) Revenue per available room.
(16) Leisure travel room nights sold.
(17) Total PCS rooms.
(18) Total TDY rooms.
(19) Distinguished visitor-lodging audit.
b. Customer Satisfaction.
(1) DoD lodging programs must assess customer satisfaction. The prescribed method of
collecting customer input is to be determined by the Military Services. However, the assessment
must include the following two mandatory “Yes/No” questions, in the order shown:
(a) Overall, are you satisfied with your stay in DoD lodging?
(b) Would you recommend DoD lodging to official government travelers?
(2) If additional questions are added, either locally or by the Service headquarters, the
two mandatory questions must be listed first.
(3) Customer service assessment results for the two mandatory questions for each lodging
program will be reported in MC&FP’s annual DoD lodging adequacy standards report.
DoDI 1015.11, January 23, 2023
SECTION 4: GUESTS AND ID 25
SECTION 4: GUESTS AND IDENTIFICATION (ID)
4.1. AUTHORIZED DOD LODGING GUESTS.
Installation commanders will not authorize DoD lodging access to any persons other than those
listed in Table 1.
4.2. POSITIVE ID REQUIRED.
An individual who seeks lodging accommodations to access DoD lodging must be positively
identified as an authorized guest at the point of check-in. Visitors of lodging guests, contractor
personnel, and delivery persons will be governed by installation visitation and contractor access
policies. Visual verification of approved ID credential is the primary method of positive ID. If
contactless check-in is used, the electronic verification method must be approved by the
Service’s headquarters.
a. Valid identification for authorized DoD lodging guests consists of any of the following:
(1) Official ID card authorized in Volume 1 of DoD Manual (DoDM) 1000.13.
(2) Official DoD form presented with positive ID. Such forms may include:
(a) DD Form 4, “Enlistment/Reenlistment Document - Armed Forces of the United
States,” available at https://www.esd.whs.mil/Directives/forms/dd0001_0499/.
(b) DD Form 1618, “Department of Defense (DoD) Transportation Agreement
Transfer of Civilian Employees to and within Continental United States (CONUS),” available at
https://www.esd.whs.mil/Directives/forms/dd1500_1999/.
(3) Veteran Health ID Card (VHIC) issued by the VA and labeled with “SERVICE
CONNECTED,” “PURPLE HEART,” or “FORMER POW.” For veterans eligible for DoD
lodging but ineligible for a VHIC, the VA may provide a privilege or a credential approved by
OUSD Intelligence and Security which is paired with an acceptable credential such as a REAL
ID-compliant driver’s license or a U.S. passport. Refer to Military OneSource website for most
current veteran eligibility and installation access requirements.
(4) Caregiver letter issued by the VA Office of Community Care certifying current
enrollment as the primary family caregiver for an eligible veteran in the Program of
Comprehensive Assistance for Family Caregivers, when paired with a valid government-issued
photo ID.
b. The installation commander will establish procedures to verify the ID of DoD lodging
guests who cannot provide any of the documentation in Paragraph 4.2.a.
DoDI 1015.11, January 23, 2023
SECTION 4: GUESTS AND ID 26
4.3. DOD LODGING ACCESS IN FOREIGN COUNTRIES.
Access to DoD lodging facilities in foreign countries by guests who are not on DoD or Military
Department travel orders or service agreements, may be subject to limitations imposed by
international agreements and/or host-nation laws.
4.4. AUTHORIZED FAMILY MEMBERS.
Authorized family members are entitled to the same privileges or access as their sponsor (see
Table 1).
4.5. SPONSORED GUESTS IN DOD LODGING.
Authorized guests may sponsor unaccompanied guests in DoD lodging at the installation where
they are assigned, when excess rooms are available. Installation commanders may restrict the
number of guests that each authorized guest may sponsor. The sponsor is responsible for the
conduct of their guests while staying in DoD lodging.
4.6. CONDITIONS OF USE.
a. Individuals authorized DoD lodging access are not guaranteed a room. Priority
reservations may be cancelled if the guest is a “no-show,” or if the installation commander
determines that lodging rooms are needed to support mission requirements.
b. Violations of local DoD lodging use policy are grounds for suspension. Disciplinary
action may be taken against the individual if the violation(s) warrants, pursuant to Chapter 47 of
Title 10, U.S.C. (also known as the “Uniform Code of Military Justice”), civil service, or other
pertinent regulations or agreements.
4.7. AUTHORIZED DOD LODGING GUESTS.
Table 1 is a comprehensive list of authorized DoD lodging guests organized by guest type. Use
this table to confirm eligible lodging locations, whether family members are authorized, and
what type of lodging access is authorized.
DoDI 1015.11, January 23, 2023
SECTION 4: GUESTS AND ID 27
Table 1. Authorized DoD Lodging Guests
Location
Authorized
Access
Family
Members and
Dependents
Guest
United States
U.S. Territories
and Possessions
Foreign
Countries
Authorized
DoD Lodging
UNIFORMED SERVICES PERSONNEL
Members of the uniformed services,
Active and Reserve Components
X
X
Subject to SOFA,
host nation laws,
or other
X
X
governing
agreements
Cadets and midshipmen of Military
Department academies including
United States Coast Guard Academy
Cadets
X
X
Subject to SOFA,
host nation laws,
or other
governing
agreements
X
X
Reserve Officer Training Corps
contracted
cadets,
X
X
Subject to SOFA,
host nation laws,
or other
X
X
governing
agreements
Retired uniformed services members
X
X
Subject to SOFA,
host nation laws,
or other
X
X
governing
agreements
Involuntarily separated Service
members eligible for transitional health
care pursuant to Sections 1145 or 647
of Title 10, U.S.C.
X
X
Subject to SOFA,
host nation laws,
or other
governing
agreements
X
For 2 years from
separation
Members discharged from the Military
Departments for sole survivorship
X
X
Subject to SOFA,
host nation laws,
or other
X
For 2 years from
separation
governing
agreements
CERTAIN VETERANS AND CAREGIVERS OF VETERANS
Medal of Honor recipients, in
accordance with Volume 1 of DoDM
1348.33
X
X
Subject to SOFA,
host nation laws,
or other
X
X
governing
agreements
Disabled veterans, 100 percent
"permanent and total" service-
connected disability rating
X
X
Subject to SOFA,
host nation laws,
or other
governing
agreements
X
X
Disabled veterans, "total disabled
individual unemployability"
determination
X
X
Subject to SOFA,
host nation laws,
or other
X
X
governing
agreements
DoDI 1015.11, January 23, 2023
SECTION 4: GUESTS AND ID 28
Table 2. Authorized DoD Lodging Guests, Continued
Authorized
Access
Location Family Members
and Dependents
Guest
United States
U.S. Territories
and Possessions
Foreign
Countries
Authorized
DoD Lodging
Purple Heart recipients pursuant to
Section 1065 of Title 10, U.S.C.
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
Former prisoners of war pursuant
Section 1065 of Title 10, U.S.C.
to
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
Disabled veterans, 0-100 percent
service-connected disability rating
(excluding "permanent and total")
pursuant to Section 1065 of Title 10,
U.S.C.
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
Primary family caregivers for eligible
veterans in the VA Program of
Comprehensive Assistance for Family
Caregivers pursuant to Section 1065 of
Title 10, U.S.C.
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
UNIFORMED SERVICES CIVILIAN PERSONNEL
Wage marine personnel of the National
Oceanic and Atmospheric
Administration, pursuant to Section
1065 of Title 10, U.S.C.
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
X
Retired wage marine personnel of the
National Oceanic and Atmospheric
Administration
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
X
DoD and Coast Guard civilian
X
X
X
employees stationed in the continental
United States (including Alaska and
Hawaii)
DoD and Coast Guard civilian
employees stationed outside the United
States on a service agreement
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
DoDI 1015.11, January 23, 2023
SECTION 4: GUESTS AND ID 29
Table 1. Authorized DoD Lodging Guests, Continued
Location
Authorized
Access
Family Members
and Dependents
Guest
United States
U.S. Territories
and Possessions
Foreign
Countries
Authorized
DoD Lodging
DoD and Coast Guard civilian
X
X
X
employees not on a service agreement
overseas
DoD Presidentially appointed, Senate-
confirmed officials
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
Retired DoD and Coast Guard civilian
X
X
X
employees
FOREIGN AFFILIATES
Uniformed personnel of North Atlantic
Treaty Organization, non-North Atlantic
Treaty Organization, and Partnership
for Peace countries serving in the
United States sponsored or invited by
DoD or a Military Department, pursuant
to orders issued by DoD or a Military
Department
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
Residing in the
sponsor’s
household and
listed on
sponsor’s orders
X
SPECIAL CIRCUMSTANCES
Incapacitated dependent children over
age 21, of uniformed services members
or retirees
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
Surviving family members of uniformed
services members or retirees until their
dependent status associated with the
deceased member or retiree changes
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
Unmarried former spouses of
uniformed services members or
X
X
X
retirees who meet DoD ID card
issuance criteria in accordance with
Volume 2 of DoDM 1000.13
Family members of retirement-eligible
uniformed services members separated
for dependent abuse until their
dependent status associated with the
separated member changes; do not
reside in the household with the
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
sponsor
Family members of non-retirement-
eligible uniformed services members
separated for dependent abuse until
their dependent status associated with
the separated member changes; do not
reside in the household of the sponsor
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
Not to exceed 2
years from
separation
DoDI 1015.11, January 23, 2023
SECTION 4: GUESTS AND ID 30
Table 1. Authorized DoD Lodging Guests, Continued
Location
Authorized
Family Members
and Dependents
Access
Guest
United States
U.S. Territories
and Possessions
Foreign
Countries
Authorized
DoD Lodging
DoD contractor employees, emergency
responder personnel, and other
assigned individuals performing
functions essential to restoring and
continuing military operations or
maintaining quality of life at installations
within Federally-declared major
disaster or emergency area
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
Non-DoD first responders responding
to an installation-declared disaster or
public health emergency
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
Temporary
access for
duration of
disaster or
emergency relief
operations
authorized by
commander of
an overseas
geographic
Combatant
Command
Persons traveling on invitational travel
orders issued by DoD or the Military
Departments
X
X
Subject to
SOFA, host
nation laws, or
other governing
agreements
X
DoDI 1015.11, January 23, 2023
GLOSSARY 31
GLOSSARY
G.1. ACRONYMS.
A
CRONYM
M
EANING
AFMAN
Air Force Manual
APF
ASD(M&RA)
appropriated fund
Assistant Secretary of Defense for Manpower and Reserve Affairs
CNA
certificate of non-availability
DoDD
DoD directive
DoDI
DoD instruction
DoDM
DoD manual
FCI
facility condition index
ID
identification
ILP
IT
Integrated Lodging Program
information technology
MC&FP
MWR
Military Community & Family Policy (Office of the USD(P&R))
morale, welfare, and recreation
NAF
NAFI
NAVMED
nonappropriated fund
nonappropriated fund instrumentality
Navy medicine (publication)
PCS
PMS
permanent change of station
property management system
SOFA
status of forces agreement
TB MED
TDY
technical bulletin, medical (Army)
temporary duty
U.S.C.
United States Code
USD(P&R)
Under Secretary of Defense for Personnel and Readiness
VA
VHIC
Department of Veterans Affairs
Veteran Health Identification Card
DoDI 1015.11, January 23, 2023
GLOSSARY 32
G.2. DEFINITIONS.
Unless otherwise noted, these terms and their definitions are for the purpose of this issuance.
T
ERM
D
EFINITION
adequacy standard
A set of DoD lodging facility standards established to
ensure the care and satisfaction of official government
travelers by providing adequate accommodations in
quality facilities, pursuant to DoD Lodging Adequacy
Standards.
APF
Monies provided by the Congress, under statutory
authority, from the U.S. Treasury for specified purposes.
APF employee
Defined in Section 2105 of Title 5, U.S.C.
authorized family member
A family member as defined in Volume 2 of DoDM
1000.13 who receives benefits based on their dependency
on a sponsor.
average daily rate
The average rate charged per occupied room, calculated by
dividing total rooms revenue for a period by the number of
rooms occupied during that period. Rooms occupied
include rooms occupied on a paid basis and rooms
occupied without charge in connection with a promotion
or contract. Complimentary rooms are not included in the
denominator of the average daily rate calculation.
average length of stay
Average number of nights sold per booking. For example,
if 10 travelers on TDY orders stay for a total of 150 nights,
the average length of stay would be 150 nights, divided by
10 travelers, which equals 15 days.
civilian employees
APF and NAF employees as defined in Section 2105 of
Title 5, U.S.C.
civilian room nights sold
Total number of room nights sold to DoD civilians on
travel orders over a certain period of time (typically by
fiscal year).
communications
Electronic communications (e.g., telephone, television,
facsimile, modem, Defense Switched Network, on-base
cable, internet applications, and text), postage service
(e.g., official mail; rental of post office boxes; and
domestic, international, or military postal service), and
printing and reproduction (e.g., work done on printing
DoDI 1015.11, January 23, 2023
GLOSSARY 33
T
ERM
D
EFINITION
presses, lithographing, and other duplicating related to
binding operations, photography, microfilming, formats
and forms development, editing, and graphics).
construction (APF major and
minor)
Defined in DoDI 7700.18.
cost avoidance
The savings realized to the U.S. Government when DoD
lodging is selected over other lodging options at the TDY
or PCS destination. When calculating, only official
government travelers are considered. Leisure travel
travelers are not included. Cost avoidance = (official
travel per diem – average daily rate for official
government travelers) x number of official travel room
nights sold.
distinguished visitor lodging
Lodging units available for rental that are often larger with
multiple rooms and enhanced amenities. These units are
designated for senior ranking personnel but may be sold to
all eligible lodging guests.
DoD lodging facilities
A program that manages purpose-built facilities and
legacy non-purpose-built facilities that meet standards to
support TDY and PCS requirements.
DoD preferred commercial
lodging
Lodging that is commercially operated and equally
available to the general public which is under the
authority, direction, and control of the USD(P&R) and
overseen by the Defense Travel Management Office. DoD
preferred commercial lodging provides lodging rooms to
official travelers at negotiated rates that are at least 10%
below the lodging portion of the local area per diem rate.
DoD preferred commercial lodging is not required to
comply with this issuance and is not authorized direct APF
or NAF.
FCI
A quality rating expressed as a comparison between the
costs of repairing a facility to like-new condition, versus
the cost of fully replacing that facility. FCI is calculated
as the ratio of repair (and maintenance) needs to plant
replacement value.
Fisher House
A unique “private-public partnership” that provides
military families housing close to a loved one in the
DoDI 1015.11, January 23, 2023
GLOSSARY 34
T
ERM
D
EFINITION
hospital for an illness, disease, or injury. Fisher House
Foundation pays for the construction costs and furnishings
of each Fisher House.
former prisoner of war
Defined in Section 101 of Title 38, U.S.C.
furniture, fixtures, and
equipment
Movable furniture, fixtures, or other equipment that have
no permanent connection to the structure of a building.
grounds maintenance
Scheduled routine maintenance, including lawn,
shrubbery, flowers, landscaping, and park and picnic
areas.
guest rooms available
Total number of nights that a guest room is available
annually. For example, if a hotel has 100 guest rooms and
each room is available 365 days a year, the total guest
rooms available is equal to 100 x 365 = 36,500. If a room
is marked as “out of order,” then the number of days it is
marked as out of order do not count toward the number of
nights that room is available.
guest room buildings
Total number of physical lodging buildings as recorded in
the DoD Real Property Assets Database.
ILP
A program designed in accordance with Section 642 of
Public Law 116-283 to achieve reduced rates in
commercial lodging, provide better services, enhance the
traveler's experience, and provide greater safety and
security.
lease
A contract that conveys the right of exclusive use of
identified real property, plant, or equipment for a definite
period of time in exchange for consideration.
leisure travel
Formerly known as space-available, refers to availability
of lodging rooms for use by other authorized guests
because the room inventory is not fully reserved by
official travelers or for official mission requirements.
leisure travel room nights sold
Total number of room nights sold to travelers on a leisure
travel status over a certain period-of-time (typically by
fiscal year).
DoDI 1015.11, January 23, 2023
GLOSSARY 35
T
ERM
D
EFINITION
maintenance
The day-to-day work required to preserve real property
facilities and prevent premature failure or wearing out of
system components (e.g., electrical, mechanical, heating,
ventilation, air conditioning, plumbing, roofing,
foundations, doors, and windows) or damage to the facility
interior resulting from failure of a facility system or to
meet health, safety, or other facility requirements. Work
required to prevent or correct all life safety deficiencies;
ensure the structural and operational integrity of the
building components (e.g., roofing, foundations, ceiling,
floors, walls, windows, and doors) and installed building
equipment and systems (e.g., plumbing, heating,
ventilation, cooling, air conditioning, electrical fire
protection, and security.), and preserve the existing
exterior of a facility and grounds. For lodging programs,
this excludes the purchase of furnishings, carpeting, wall
coverings, drapes, bedspreads, light fixtures, blinds,
appliances, etc.
market analysis
A documented investigation of lodging alternatives in a
metropolitan area, including DoD preferred commercial
lodging and other private sector capabilities. Includes
operational and financial analysis of ability to meet
mission requirements and customer expectations.
military official room nights
Total number of room nights sold to military officials on
sold
travel orders over a certain period of time (typically by
fiscal year).
modernization
Alterations of a facility solely to implement new features
or higher standards (including regulatory changes), to
accommodate new functions, or to replace building
components that have reached or are reaching the end of
their expected functional life (e.g., foundations, structural
components).
MWR programs
Those military programs (exclusive of nonfederal entities
as referenced in DoDI 1000.15) located on DoD
installations or on property controlled (by lease or other
means) by DoD or furnished by a DoD contractor that
provide for the mission sustainment, community support,
and other revenue-generating programs for authorized
DoD personnel.
DoDI 1015.11, January 23, 2023
GLOSSARY 36
T
ERM
D
EFINITION
MyTravel
“Travel-as-a-Service” capability to execute temporary
duty travel for DoD civilians and Service members by
delivering an end-to-end, web-enabled, secure, efficient,
and effective commercial Software-as-a-Service travel
solution to book travel, automate travel management,
manage travel-related expenses and financial transactions,
and provide financial controls for travel.
NAF
Monies and assets from sources other than monies
appropriated by the U.S. Congress. NAFs are separate and
apart from funds recorded in the books of the U.S.
Treasurer. NAFs must be administered only through the
auspices of a NAFI. NAFs are designated for the
collective benefit of authorized guests and the purpose of
the NAFI. Individuals, units, organizations, installations,
or commands must have no proprietary interest in NAFs or
other NAFI assets.
NAF employee
Defined in Section 2105(c) of Title 5, U.S.C.
NAFI
A DoD organizational and fiscal entity supported in whole
or in part by NAFs. A NAFI, as an instrumentality of the
U.S. Government, enjoys the same immunities and
privileges as the U.S. Government in the absence of
specific Federal statute. It is not incorporated under the
law of any State but has the legal status of an
instrumentality of the United States.
net income
Total NAF revenues minus total NAF expenses (including
depreciation), where the net result is more than zero.
no-show
When the customer, who has a guaranteed reservation,
does not cancel it before the hotel's cancellation deadline,
and never arrives to claim the reservation.
occupancy rate
The number of sold, occupied rooms over a given time,
compared to the total number of rooms available over that
time. Rooms available for calculating occupancy rate
include out-of-service rooms but do not include out-of-
order rooms. Occupancy rate is expressed as a percentage
(number of occupied rooms divided by total number of
rooms available). For example, if the lodging property has
100 rooms available and 60 of those rooms are occupied,
the occupancy rate is 60 percent (60/100 = .60 = 60
DoDI 1015.11, January 23, 2023
GLOSSARY 37
T
ERM
D
EFINITION
percent occupancy rate). Distinguished visitor lodging
rooms are not included in the overall occupancy rate
calculation.
official travel
Travel necessary to accomplish the U.S. Government’s
mission effectively and economically while establishing
internal controls to ensure that only such travel is
authorized. Includes TDY and PCS travel.
official travel per diem
Determined by taking the average per diem for that
location, as set by the General Services Administration for
continental United States locations, by the DoD for non-
foreign locations outside the continental United States, and
by the Department of State for foreign locations, only over
a period of time.
official travel room nights sold
Total number of room nights sold to travelers on PCS or
TDY orders over a certain period of time (typically by
fiscal year).
out-of-order rooms
Rooms not available for assignment because they are
under long-term refurbishing, maintenance, extensive
cleaning, or closed for a season. A room is considered out
of order if the room is not available for occupancy for at
least 6 months, or an entire building, wing, or floor is
closed for at least 30 days. Out-of-order rooms are
deducted from the total room availability counts.
Therefore, for the period the room remains out of order,
100 percent occupancy is calculated using only the
remaining rooms. For example, if a property has 100
rooms and 5 rooms are out of order, 100 percent
occupancy is 95 rooms - not the normal 100 rooms.
out-of-service rooms
Rooms that are in short-term maintenance mode and are
temporarily blocked from sale. Out-of-service rooms are
not deducted from inventory, which means these rooms
will show in the statistics as a valid room to be sold.
Therefore, out-of-service rooms are included in the
lodging property’s occupancy rate.
permanent party
unaccompanied personnel
housing
Dormitories or barracks facilities used to accommodate
Service members.
DoDI 1015.11, January 23, 2023
GLOSSARY 38
T
ERM
D
EFINITION
pet-friendly units
Total number of guest rooms that can accommodate
travelers with pets. This number is not annualized.
physical plant
Necessary infrastructure used in support and maintenance
of a lodging facility. Physical plant usually includes air
conditioning (both heating and cooling systems and
ventilation) and other mechanical systems such as
plumbing, lighting, roofs, windows, doors, etc.
PMS
Hotel management software suite that DoD lodging uses to
manage their business by coordinating reservations, online
booking availability, payments, and reporting in one
central place.
purpose-built
Constructed with the specific intent of serving as a lodging
property accommodating guests.
recreational lodging
Lodging facilities and services, including camping, hotel-
like lodging, cabins, cottages, trailers, trailer and/or
recreational vehicle parks, collocated with military
recreational areas to support recreation and where the vast
majority of occupancy is by leisure travelers. This
includes Armed Forces Recreation Centers and Joint
Services Facilities.
repair
Work to restore a real property facility, system, or
component to such a condition that it may effectively be
used for its designated functional purpose; or to convert a
real property facility, system, or component to a new
functional purpose without increasing its external
dimensions.
resale activities
The acquisition and resale of goods and services
conducted by lodging programs or concessionaires. This
excludes lodging room rates, interest, and other sources of
income not directly related to the sale or resale of
merchandise and services.
Reserve Component
The Army National Guard of the United States; the Army
Reserve; the Navy Reserve; the Marine Corps Reserve; the
Air National Guard of the United States; the Air Force
Reserve; the Space Force Reserve; the Coast Guard
Reserve, and the Ready Reserve Corps of the United
States Public Health Service.
DoDI 1015.11, January 23, 2023
GLOSSARY 39
T
ERM
D
EFINITION
restoration
Defined in DoDI 7700.18.
revenue per available room
A metric used to measure hotel performance by reflecting
on a lodging programs ability to fill their available rooms
at a rate. It is calculated by dividing a hotel’s total room
revenue by the total number of available rooms in the
period being measured.
right of first refusal
Term that indicates military exchanges have primacy in
the resale of goods and services but may decline or refuse
specific opportunities and grant authority to a DoD
lodging facility in writing to operate resale activities (e.g.,
sundries shop, on-site breakfast, coffee shop, etc.).
room rate
A lodging room charge that is established on a per day
basis to recover authorized NAF expenses.
service agreement
Defined in Part 302-2.13 of Title 41, Code of Federal
Regulations.
service animal
Defined in Section 36.104, Part 36 of Title 28, Code of
Federal Regulations.
Service-connected disabled
veterans
Uniformed services members who were discharged or
released therefrom under conditions other than
dishonorable, and have received a rating of disability for
compensation, pension, or insurance purposes under laws
administered by the VA Secretary.
sponsor
The prime beneficiary who derives their eligibility based
on individual status rather than dependency on another
person.
supplies
Expendable or consumable items or items of such low
value that they do not require the same accountability
required for equipment. Includes, but is not limited to,
administrative and housekeeping essentials, organizational
tools, lock radios, irons, ironing boards, and coffee pots.
tobacco products
Any product made or derived from tobacco that is
intended for human consumption, including cigarettes,
cigars, pipe tobacco, roll-your-own tobacco, smokeless
and dissolvable tobacco, and products intended for use in
DoDI 1015.11, January 23, 2023
GLOSSARY 40
T
ERM
D
EFINITION
hookahs and water pipes. Electronic nicotine delivery
systems, including but not limited to e-cigarettes and vape
pens, will also be treated as tobacco products.
total PCS rooms
Total number of rooms set aside at that location for PCS
travelers. This number is not annualized.
total TDY rooms
Total number of rooms set aside at that location for TDY
travelers. This number is not annualized.
uniformed services
The Army, Navy, Air Force, Space Force, Marine Corps,
Coast Guard, National Oceanic and Atmospheric
Administration and Public Health Service.
utilities
Services for water, sewer, gas, electricity, or other utility
services used by lodging programs. Rates charged will not
include incremental or prorated share of overhead,
maintenance, repair to utility systems, or capital
investments in the installation's utility infrastructure
systems unless otherwise specified by a memorandum of
agreement or inter-Service support agreement.
DoDI 1015.11, January 23, 2023
REFERENCES 41
REFERENCES
Code of Federal Regulations, Title 5, Section 875.101
Code of Federal Regulations, Title 28, Part 36, Section 36.104
Code of Federal Regulations, Title 38, Section 17.148
Code of Federal Regulations, Title 41, Part 302-2, Section 302-2.13
Defense Travel Management Office, “DoD Integrated Lodging Program Guide,”
January 28, 2021
Defense Travel Management Office, “DoD Lodging Adequacy Standards,” December 18, 2020
Defense Travel Management Office, “Joint Travel Regulations,” current version
DoD 7000.14-R, “Department of Defense Financial Management Regulation (DoD FMR),”
current edition
DoD Directive 1020.1, “Nondiscrimination on the Basis of Handicap in Programs and Activities
Assisted or Conducted by the Department of Defense,” March 31, 1982, as amended
DoD Directive 5124.02, “Under Secretary of Defense for Personnel and Readiness
(USD(P&R)),” June 23, 2008
DoD Directive 5124.10, “Assistant Secretary of Defense for Manpower and Reserve Affairs
(ASD(M&RA)),” March 14, 2018
DoD Directive 5200.31E, “DoD Military Working Dog (MWD) Program,” August 10, 2011,
as amended
DoD Instruction 1000.15, “Procedures and Support for Non-Federal Entities Authorized to
Operate on DoD Installations,” October 24, 2008
DoD Instruction 1015.10, “Military Morale, Welfare, and Recreation (MWR) Programs,”
July 6, 2009, as amended
DoD Instruction 1015.13, “DoD Procedures for Implementing Public-Private Ventures (PPVs)
for Morale, Welfare and Recreation (MWR), and Armed Services Exchange Category C
Revenue-Generating Activities,” March 11, 2004
DoD Instruction 1015.15, “Establishment, Management, and Control of Nonappropriated Fund
Instrumentalities and Financial Management of Supporting Resources,” October 31, 2007,
as amended
DoD Instruction 1330.21, “Armed Services Exchange Regulations,” July 14, 2005
DoD Instruction 1350.02, “DoD Military Equal Opportunity Program,” September 4, 2020, as
amended
DoD Instruction 1400.25, “Civilian Personnel Management,” date varies by volume
DoD Instruction 4105.67, “Nonappropriated Fund (NAF) Procurement Policy and Procedure,”
February 26, 2014, as amended
DoD Instruction 6055.04, “DoD Motor Vehicle and Traffic Safety,” August 27, 2021
DoD Instruction 7700.18, “Commissary Surcharge, Nonappropriated Fund (NAF), and Privately
Financed Construction Reporting Procedures,” December 15, 2004
DoD Instruction 7700.20, “Commissary Surcharge, Nonappropriated Fund (NAF), and Privately
Financed Construction Policy,” November 10, 2005
DoDI 1015.11, January 23, 2023
REFERENCES 42
DoD Instruction 8170.01, “Online Information Management and Electronic Messaging”
January 2, 2019, as amended
DoD Manual 1000.13, Volume 1, “DoD Identification (ID) Cards: ID Card Life-Cycle,”
January 23, 2014, as amended
DoD Manual 1000.13, Volume 2, “DoD Identification (ID) Cards: Benefits for Members of the
Uniformed Services, Their Dependents, and Other Eligible Individuals,” January 23, 2014, as
amended
DoD Manual 1348.33, Volume 1, “Manual of Military Decorations and Awards: Medal of Honor
(MOH),” December 21, 2016, as amended
DoD Unified Facilities Criteria 4-720-01, “Lodging Facilities,” February 13, 2012
Office of the Chairman of the Joint Chiefs of Staff, “DoD Dictionary of Military and Associate
Terms,” current edition
Public Law 116-183, “William M. (Mac) Thornberry National Defense Authorization Act for
Fiscal Year 2021,” January 1, 2021
TB MED 530/NAVMED P-5010-1/AFMAN 48-147_IP, “Tri-Service Food Code,”
March 1, 2019, as amended
United States Army Corps of Engineers / Naval Facilities Engineering Systems Command / Air
Force Civil Engineer Center / National Aeronautics and Space Administration, “DoD Unified
Facilities Guide Specifications,” February 2, 2021
United States Code, Title 5, Section 2105
United States Code, Title 10
United States Code, Title 38, Section 101
