8
118246 (9/14)
III. GSP Plan with ADH Coverage– For Covered Products other than mobile phones and tablets, our obligations under a GSP
Plan with ADH Coverage will be fulfilled in their entirety if we replace your Covered Product with a new or refurbished product or
issue you a voucher or gift card for its value as explained in Section 4(b). For mobile phone and tablet devices, our obligations
under a GSP Plan with ADH Coverage will be fulfilled in their entirety (a) if we replace your device with a new device or issue
you a gift card for its value as explained in Section 4(b); or (b) if we have fulfilled 3 mobile phone claims or 2 tablet claims in any
rolling 24 month period, as applicable, by repairing or replacing your device with a refurbished product.
IV. GSP-R - Once a replacement product (new or refurbished), or reimbursement pursuant to Section 4(b) has been issued, our
obligations under the GSP-R Plan have been fulfilled in their entirety.
11. AVAILABILITY OF SERVICES. While we try to complete service as quickly as possible, we are not responsible for delays
caused by factors beyond our control, including but not limited to manufacturer delays, parts availability, shipping to a regional service
facility, Acts of God or other external causes.
12. LIMITATION OF LIABILITY. For any single claim, the limit of liability is the lesser of the cost of (a) repairs authorized by us, (b)
replacement with a new or refurbished product of like kind and quality that is of comparable performance or (c) reimbursement for
authorized repairs or replacement. The total liability under this Plan is the current market value (as determined by us) of your Covered
Product in its non-defective state, not to exceed the original purchase price of your Covered Product, including taxes. Technological
advances may result in a replacement product with a lower selling price than the original Covered Product. In the event that the total
of all authorized repairs exceeds the current market value of your Covered Product (in its non-defective state) or we replace the
Covered Product, we shall have satisfied all obligations under the Plan.
13. INSURANCE. This Plan is not a contract of insurance, but it is secured by an insurance policy provided by Illinois National
Insurance Company, 500 W. Madison St., 30
th
Floor, Chicago, IL 60661, Ph: (800) 250-3819 or New Hampshire Insurance Company,
175 Water St., 25
th
Floor, New York, NY 10038, Ph: (800) 250-3819 depending on the state in which you reside. If, within 60 days,
we have not paid a claim, provided you with a refund, or if you are otherwise dissatisfied, you may make a claim directly to the
insurance company.
14. GENERAL
a. These Terms and Conditions and your purchase receipt (which contains the effective date of your Plan and your product purchase
identification) constitute the entire agreement between you and us with respect to the services and benefits provided to you under
your Plan and will prevail over any conflicting, additional, or other terms of any marketing collateral or other document or expression.
Employees and agents of Best Buy have NO AUTHORITY (apparent, express, implied, or otherwise) to alter or modify the terms and
conditions of this Plan – either orally or in writing.
b. Throughout these Terms and Conditions, the words “we”, “us” and “our” refer to Best Buy, Geek Squad or AIG WarrantyGuard,
Inc. (“AWG”), the Obligor and Administrator of this Plan. AWG can be contacted at 500 West Madison, Chicago, IL 60606-6613,
telephone 1-800-250-3819. “Obligor and Administrator” means the party responsible for claims made in respect of the Covered
Product. In Florida and Oklahoma, the Obligor is AIG Warranty Services of Florida, Inc., whose address is 175 Water Street, 25th
Floor, New York, New York 10038, telephone 1-800-250-3819. In addition, the term “Best Buy” or “Geek Squad” refers to Best Buy
Stores, L.P. and the words “you” and “your” refer to the purchaser or transferee of this Plan.
15. STATE-BY-STATE VARIATIONS. The following state variations shall control if inconsistent with any other terms and conditions:
Alabama Residents: You may cancel this Plan within twenty (20) days of the receipt of these Terms and Conditions. If no claim has
been made under the Plan, the Plan is void and we shall refund to you the full purchase price of the Plan including any premium paid
for the applicable insurance policy. Any refund due to you will be credited to any outstanding balance of your account, and the excess,
if any, shall be refunded to you. A 10% penalty per month shall be added to a refund that is not paid or credited within forty-five (45)
days after you cancel the Plan. If you cancel this Plan after twenty (20) days of receipt of this Plan, we shall refund to you the unearned
portion of the full purchase price of the Plan including the unearned portion of any premium paid for any applicable insurance
policy. Any refund due to you will be credited to any outstanding balance of your account, and the excess, if any shall be refunded to
you.
Arizona Residents: If your written notice of cancellation is received prior to the expiration date of the Plan, the administrator of the
Plan shall refund the remaining pro-rata price, regardless of prior services rendered under the Plan. The pre-existing condition
exclusion does not apply to conditions occurring prior to the sale of the consumer product by the Obligor, its assignees, subcontractors
and/or representatives.
California Residents: For all products other than home appliances and home electronic products, the Cancellation provision is
amended as follows: If the Plan is cancelled: (a) within sixty (60) days of the receipt of these Terms and Conditions, you shall receive
a full refund of the price paid for the Plan provided no service has been performed, or (b) after sixty (60) days, you will receive a pro
rata refund, less the cost of any service received.
Connecticut Residents: The expiration date of this Plan shall automatically be extended by the duration that the product is in our
custody while being repaired. In the event of a dispute with the administrator of this Plan, you may contact The State of Connecticut,
Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a
description of the dispute, the purchase price of the product, the cost of repair of the product and a copy of the Terms and Conditions.
Florida Residents: The Plan shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial
or rental use. Unauthorized repair or replacement of covered equipment shall result in the cancellation of the Plan by us. In the event