Take your career to the Next Level with the Toronto Blue Jays
Are you interested in joining our Ticketing Team? This is your chance!
The Toronto Blue Jays are looking for a Coordinator, Ticket Operations
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This role may be for you if:
• You like to create efficiencies and streamline operations
• You have a passion for providing excellent customer service
• You are a problem solver who is unafraid of taking on new challenges
• You thrive in fast paced working environments
• You love the Toronto Blue Jays!
OVERVIEW
The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated
and detail-oriented team player to fill the role of Ticket Operations Coordinator.
Reporting to the Manager of Ticket Operations, this fulltime position will serve as a key
member of the department, providing system and operational support for Toronto Blue
Jays games and Rogers Centre events. Success in this position requires the drive to
continually advance and learn new technology to fit the evolving ticketing business
landscape.
RESPONSIBILITIES
Blue Jays Ticket Operations Administration
• Assist system administrators with the creation and functionality of Toronto Blue
Jays events (Archtics & TM Host)
• Resolve internal Salesforce ticketing admin requests including the processing,
refunding and fulfillment of ticket orders
• Contribute to the system training and onboarding of ticketing staff and provide
ongoing operational support
• Conduct turnstile testing and collaborate with Ticket Operations team on related
mobile ticketing/app issue resolution
• Follow box office management procedures to comply with internal audits,
coordinating with Box Office & Ticket Support Assistant Managers to provide
accurate reconciliation of all ticket sales, reporting, receipts and deposits
• Track and reconcile ticket stock inventory and department supplies
• Contribute to the overall success of Ticket Operations by performing other
essential duties and responsibilities as assigned
• Demonstrate commitment to positively contributing, encouraging and fostering a
culture of equality within an inclusive and safe workplace
Rogers Centre Events
• Support Ticket Operations Manager with the placement of concert holds,
processing of ticket orders and the release of ticket inventory under promoter
direction
• Assist with the planning and execution of event day ticket operations and
providing promoter support
• Respond to concert-related fan inquiries and resolve any assigned Salesforce
Cases while implementing Blue Jays WE CARE values
• Identify concert staffing requirements and work in conjunction with Assistant Box
Office Managers to schedule staff
• Assist with tour promoter walk-throughs and related ticket inventory adjustments
on event load-in days
• Organize and lead any required seat relocation projects, ensuring they operate
efficiently on event day
• Confidently interact with other venue teams such as Marketing, Stadium
Operations and Fans Services to ensure an efficient ticketing and gate entry
experience for fans
QUALIFICATIONS
• Strong knowledge of Box Office operations, including 2-3 years of supervisor
level work experience
• Proven experience utilizing Ticketmaster products including TMWin, PCI,
Archtics, TMOne and Access Manager
• Demonstrated computer skills using Microsoft and Salesforce software
• Ability to provide leadership and contribute to a positive and collaborative work
environment
• Effective communication skills to connect with fans as well as staff members at
all levels within the organization
• Strong organizational and administrative skills with the ability to prioritize under
tight timelines while ensuring accurate completion of assigned work
• Availability to work evenings, weekends and holidays as required
WHAT WE OFFER TO YOU
• Commitment to our team - we want you to succeed!
• Ongoing, hands-on training to help you develop your skills
• Excellent employee discount to use towards Jays gear
• A unique employment experience working for the only MLB team in Canada
Applicants must be legally eligible to work in Canada or obtain a work permit within 3
months of hire. If you have questions, please reach out to Emma Veltri at
tbj.careers@bluejays.com
