SDI ONLINE TUTORIAL
Claimant
Registration
Last Updated: June 2023
What is myEDD?
To access Employment Development Department (EDD) benefits
services you must complete a one-time registration in myEDD.
myEDD uses a single login to access:
• Unemployment benefits
• Disability benefits
• Paid Family Leave benefits
• Benefit Overpayments
We offer step-by-step instructions on how to create a new
myEDD account.
If you already created a myEDD account, skip to Register as a
Claimant in SDI Online.
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Create Your myEDD Account
1. Visit myEDD to create your account.
2. Select Create Account. For screens in Spanish, select Español.
3. Enter a personal email that is used only by you.
4. Set up a password that is 10 or more characters. The password is case sensitive
and must contain:
a. Uppercase and lowercase letters
b. Numbers
c. Symbols such as !@#$
5. Select your preferred language, accept our terms and conditions, and select
Submit.
6. Next, check your email to confirm your account. Select Confirm Email
within 48 hours or you will need to start over.
7. Login to your myEDD account. When you log in for the first time, we
will email you a verification code to verify your identity. Select Send
Email.
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Create Your myEDD Account
8. Enter the verification code and select Submit. This code expires in 5
minutes. If you do not get the verification code email, check your Junk or
Spam folder or select resend the email.
9. Next, set up your security question. Select a question, enter the
answer, and select Continue to save.
10. Now you can select your Login Verification method. You can select to
receive the verification code by text message or phone call. To continue
using email, select Use my email instead.
11. Enter your phone number then select Text Code or Call My Phone.
Then enter the verification code. This code expires in 5 minutes. A
message lets you know you have successfully set up your login
verification method.
12. Select myEDD Home, then select SDI Online. On the next screen select
the SDI Online registration account type.
Use myEDD to access SDI Online and submit claims for disability and
Paid Family Leave benefits.
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Step 1: Log in
Log in to myEDD to
access SDI Online,
update your email,
password, security
question, or verification
option:
1. Visit myEDD.
2. Enter the email and
password used to
create your myEDD
account.
3. Select Log In.
For Spanish, select
Español.
Note:Note:
Important:Important:
We lock your account for one hour after too many failed
attempts to enter your password. You can wait one hour
to try again or reset your password.
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Step 2: Verify Your Identity
To protect your
account, we ask
you to verify your
identity every time
you log in. In this
example, the
identity verification
option is by email.
Select Send Email.
If you set up the
login verification
option as text
message or phone
call, follow the
instructions based
on that option.
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Step 3: Enter Verification Code
Check your email for your verification code. This code expires in five minutes.
Check your spam or junk folder if you do not get this email.
• Enter your verification code and select Submit.
• Select resend the email if you do not get a code.
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Step 4: Select SDI Online
From the
myEDD
homepage,
select SDI
Online to begin
your SDI Online
registration.
Select Log
Out in the top
right corner of
any screen to
exit your
account.
Note:Note:
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Step 5: Start Registration
You are sent to the
SDI Online
Registration
Account Type
screen.
Select Register as a
Claimant.
If you do not have a
Social Security number,
California driver’s
license or identification
card, or your last name
is more than 12
characters you must
apply for disability and
Paid Family Leave
benefits by paper form.
Important:Important:
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Step 6: Terms and Conditions
Next, review our
terms and
conditions before
you continue.
Select I Agree.
You must agree to
the terms and
conditions to create
an online account.
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Step 7: ID.me
We are partnered with ID.me to verify the identity of individuals applying for
benefits.
You must verify your identity with ID.me to create an SDI Online account. Select
Verify with ID.me to start the ID.me registration and verification process.
For help with ID.me, visit the California Disability Insurance and ID.me.
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Step 8: Allow Sharing
Once you complete the ID.me verification process, you have the option to
Allow or Deny sharing your ID.me identity information with us.
• If you deny sharing your ID.me information with us, you will be redirected
to an SDI Online error message, “You must share your identity with the
EDD to create an account.”
• If you deny by mistake, select Verify with ID.me to try again.
• If you allow sharing your ID.me information with us, you are sent to SDI
Online registration.
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Step 9: Enter Your Information
The system automatically fills
some personal information
and are read-only fields:
• Your full legal name
• Email
• Date of birth
• Social Security number
You must enter the following
information:
• Gender
• California driver’s license
or identification number
You must complete the fields
marked with a red asterisk (*).
Select Next.
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Step 10: Enter Your Address
From the Personal
Profile Information
screen, enter your:
• Residence address
can include a PO Box
• Mailing address
You must complete the
fields marked with a red
asterisk (*).
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Step 11: Communication Preference
Next, enter your:
• Home and
cell phone
number.
• Preferred
language.
• How you want
to get
notifications
from us.
You must
complete the
fields marked
with a red
asterisk (*).
Select Submit.
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Step 12: Confirm Address
The system may
adjust your address
under the Updated
Address field to follow
USPS standards.
• Select Yes to
confirm the
updated address is
correct.
• Select No if the
address is
incorrect and re-
enter the address.
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Step 13: Registration Complete
After completing
your SDI Online
registration, we
assign you an
EDD Customer
Account
Number
(EDDCAN).
Save your EDD
Customer
Account
Number for
future
reference. We
can request this
number when
you contact us.
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What is an E312 or E324 Error?
These error messages mean that you previously registered in myEDD
and UI Online or SDI Online using a different email.
If you get an E312 or E324 error message:
• Log in to myEDD with the first email used to
register in UI Online or SDI Online.
• If you have not already, select the option to
register for SDI Online.
• If you do not have access to the email or
cannot resolve the error, contact us at 1-800-
480-3287 from 8 a.m. to 5 p.m. (PT), Monday
through Friday, except on state holidays.
• Or you can file for disability or Paid Family
Leave by paper claim form.
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What is an E311, E313, or E 318 Error?
These error messages suggest the information you entered does
not match our records.
If you get an E311, E313, or E318 error
message, check your California driver’s license
(CDL) or identification (ID) card to ensure you
are entering your name as it appears on the
card. Also make sure you enter the correct CDL
or ID number and date of birth, then complete all
required fields.
• If you have had a name change since you
last applied for benefits, contact a
representative to update your information at
1-800-480-3287.
• You can also use Ask EDD to send us a
message.
• Or you can file for disability or Paid Family
Leave by paper claim form.
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How to send a message through Ask EDD
First, select
Disability Insurance
Benefits or Paid
Family Leave.
First, select
Disability Insurance
Benefits or Paid
Family Leave.
24
myEDD
Select SDI Online.Select SDI Online.
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Select Learn More
under I Received
an Error Message.
Select Learn More
under I Received
an Error Message.
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Select Continue.Select Continue.
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Enter your contact information and any information you believe will
help us resolve your issue and select Submit. You must complete the
required fields marked with a red asterisk (*).
Allow at least five business days to process your request. We will
contact you by email, phone, or mail.
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Visit the State Disability
Insurance website for
additional resources and
information.
The EDD is an equal opportunity employer/program. Auxiliary aids
and services are available upon request to individuals with
disabilities. Requests for services, aids, and alternate formats need to
be made by calling 1-866-490-8879 (voice), or through the California
Relay Service at 711.
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