Frequently Asked Questions
Question: Can I turn off the Print or Deliver or other Dialogs in Forms Printer Base System?
Answer: Yes, see the Microsoft Dynamics GP Defaults File Settings section of the User Guide.
Question: What version of Crystal Reports does Forms Printer install and support?
Answer: As of version 10.50 and greater, Forms Printer installs version XI (11) r2 of Crystal Reports. That installation
means that Forms Printer is compatible with versions 9, 10 and 11 (r1 and r2) of Crystal reports. Note that
Crystal 2008, 2012 and 2014 may also be used but any features added by these versions will not be available
through the Forms Printer version of the Crystal runtime. So, any reports designed in any of those versions can
be run with Forms Printer version 11.00.
Question: If we purchase Forms Printer, do we also have to purchase Crystal Reports?
Answer: Forms Printer installs all of the files required to run a Crystal Report on a client workstation that is running
Dynamics GP. In order to modify or create Crystal Reports you would typically purchase at least one copy of
Crystal Reports and install it on the report designer’s workstation. No other Dynamics GP users would need a
Crystal License.
Note: Crystal Reports licensing varies in the Terminal Server / Citrix environment. Please contact Business
Objects for details on licensing compliance if using either of those environments.
Question: Do we have to purchase Adobe Acrobat Writer to print to PDF with Forms Printer?
Answer: No. Forms Printer installs the Crystal runtime components and SQL Reporting Services files needed to export to
PDF. No additional license or product is needed.
Question: I don’t see the report I want to print when I go Into Forms Printer Setup, why not?
Answer: Forms Printer prints a very specific list of reports. If the report is not listed in the Forms Printer setup window,
you can use Forms Printer Plus to add the report to any window in your Dynamics GP solution.
Question: How do I know if I need new Registration Keys for Forms Printer?
Answer: New registration keys are required whenever you are installing a newer major version release of Dynamics GP,
whenever you are increasing your number of System Manager user licenses, and when your Registered Dynamics
GP Site name is changed.
Question: What version of SQL Server does Forms Printer support?
Answer: When using the Crystal Reports Engine, SQL Server 2000 and higher are compatible with Forms Printer.
In order to use SQL Reporting Services as the Reporting Engine you must be using SQL 2005 or higher.
Question: Can I E-mail using a Mail Client other than Outlook?
Answer: Forms Printer includes specific functionality to support Outlook and can only use Outlook when using the SQL
Server Reporting Services Engine.
When using the Crystal Reports Engine and Crystal MAPI, any E-mail client supported by Crystal Reports can be
used. Consult Business Objects’ documentation for E-mail clients supported by Crystal Reports.
Question: Why are there tables with names that begin with “ASI” in the report templates?
Answer: In order to mimic the functionality of the Dynamics GP printing processes, Forms Printer must often create SQL
Tables to store data that is generated during the Dynamics GP print process. When a template contains an “ASI”
named table, it is typically required in order to properly print the report.
Question: Can bar codes be used on Crystal Reports?