How To Access, Order & Activate Your Services

Enjoy the Ultimate In

Entertainment & Communications Amenities

Your Internet, Home Wi-Fi & DIRECTV Services

Are Preloaded (Pre-Installed)

Your Internet, Home Wi-Fi and DIRECTV services are preinstalled in your home. Your

Internet/Home Wi-Fi is available prior to your move-in, and your DIRECTV service will

be ready to be activated once you connect your TV(s)

. Activation is free at the time of your

initial activation for any upgrade of Internet speed, and activation is free for the self-install

of DIRECTV service

(if you require a technician a Professional Home Visit is applicable).

Step 1 – When you pick up your keys to your new apartment home your Leasing Agent

will provide you with your remotes

Step 2 – Connect your TVs to the DIRECTV receivers in your home (your service

cannot be activated unless your TVs are connected to the receiver)

. Each receiver must

be connected (tightly) via coaxial cable into the wall outlet.

Step 3 – Then call us at 1-888-981-1849, we will step you through all of the upgrade

options available, and you can then select and activate your services. Please have the

following information available when you call to select & activate your services:

• Apartment home community (property) name

• Your apartment home address (including Unit # if applicable)

• Drivers License Number, Credit Card # or SSN (one of the three).

To Access Your Internet / Home Wi-Fi Service

There is no equipment needed to connect to your high-speed Internet service – you can

either connect wirelessly via our Home Wi-Fi (your apartment home is equipped with our

secure wireless router) or direct connect with an Ethernet cord into a RJ-45 jack in your

apartment home. To access your Home Wi-Fi, the Network Name (connect to the *.media

network name for your apartment home when possible), PIN Code and/or Password for

your apartment home is displayed on a label attached to cabinet found in your master

bedroom, hall or other closet in your apartment home (look below where you see our logo).

If you cannot locate this label you can call customer service to retrieve the information.

DIRECTV PreLoaded

Your apartment home is pre-installed with one HD DVR receiver in the living room

and one HD receiver in each bedroom. You can choose to receive the base bulk level

DIRECTV package for your community on one receiver, or (i) upgrade to advanced

receiver service (DVR, Whole-Home DVR, 4K Service

); or (ii) activate service to the

additional receivers in your bedroom(s), and/or (iii) upgrade your programming package

5,6

Monthly fees are applicable if you choose to upgrade to advanced receiver service, or add

additional receivers, and/or upgrade your programming package

. You are responsible for

all of the DIRECTV receivers in your home whether you choose to activate some, all, or

none of the receivers assigned to your home

. When you move out of your home, you must

call us to either move or cancel your DIRECTV service, and you must leave the DIRECTV

receivers

, Access Cards

& HDMI cables in your home

Congratulations on signing your lease in your new apartment home community. This guide

provides you with information on how to order and activate your Media Package (or base

bulk package), the upgrade options that are available, and what you need to have on hand

before you call us to activate your services.

Your Media Package Includes

Standard High-Speed Internet Service plus Home Wi-Fi

Symmetrical 50 Mbps/50 Mbps high-speed Internet access which also includes secure

“Home Wi-Fi” service in your apartment home delivered over our advanced ber-optic

network built in your apartment community.

DIRECTV ENTERTAINMENT Package

Over 150 digital channels including local broadcast, entertainment, sports, and news

channels in High Denition (HD) to one TV.

Upgrade Options and Invoicing

You can upgrade your base bulk package to: (i) a higher Internet speed; (ii) add more

DIRECTV

Programming; (iii) advanced receiver service (DVR, Whole-Home DVR); (iv)

activate additional receivers to connect additional TVs in your apartment home; (v) add

digital Home Phone service. Please view the Upgrade Product & Pricing Options section

of this guide (or access the Upgrade Product & Pricing Options link on our website for

your apartment home community under “Find My Community”). Activation is free at the

time of your initial activation for any Internet or DIRECTV service upgrade, except for a

DIRECTV 4K or Genie2 installation &/or equipment upgrade. Optical Communities will

invoice you directly for any upgraded Internet service, Home Phone service, miscellaneous/

other fees including Home Phone fees, installation fees and service calls. DIRECTV will

invoice you directly for all upgraded television programming, advanced receiver service

(DVR, Whole-Home DVR, Genie 4K, Genie2, 4K Genie Mini) and/or service to additional

TVs.

1 Current or former DIRECTV customers may experience a delay in the activation of DIRECTV services of several days. 2 4K service requires 4K

Installation, lease of Genie 4K or Genie2 &/or 4K Genie Mini(s), advanced receiver service & minimum programming package commitment. Genie 4K,

Genie2 & 4K Genie Mini receivers are your responsibility (do not leave Genie2 or 4K receiver(s) in apartment if you move or cancel). 3 The number of

remote control(s) you request must match the number of DIRECTV receivers activated. 4 If your TV(s) require different cables you must supply these

as well as Ethernet cords for your Internet. We cannot provide assurances that (legacy) analogue TVs will function or whether the resulting pictures are

cropped to accommodate HD or SD video formats. 5 Taxes, fees, surcharges and usage charges apply to free, discounted, & non-discounted offers for

all packages, products & services; discounts are subject to change at any time. 6 Advanced Receiver Service, DVR, Whole-Home DVR, 4K charged per

account. If you activate two receivers &/or one receiver & a Genie Mini Client / DIRECTV (or 4K) Ready TV, the fee is $7.00/mo. For the third & each

additional receiver &/or Genie Mini Client / DIRECTV (or 4K) Ready TV activated on your account, there is an additional fee of $7.00/mo. per receiver

&/or Genie Mini Client / DIRECTV (or 4K) Ready TV. 7 You are responsible for the replacement cost for any of the DIRECTV receivers, Access Cards

and HDMI cables assigned to your apartment home that are missing or not in good working order, normal wear and tear excepted, upon your move-out.

You must have a HD Television to enjoy HD programming.

Certain programming may not be available for remote viewing. DIRECTV App requires

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