10 THE FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)
The Financial Services Compensation Scheme (FSCS) is designed to pay customers compensation
if they lose money because a firm is unable to pay them what they owe for any reason. Your ability
to claim from the scheme and the amount you may be entitled to will depend on the specific
circumstances of your claim. Most customers, including most individuals and small businesses,
are covered by the scheme. You can find out more about the FSCS (including amounts and eligibility
to claim) by visiting its website www.FSCS.org.uk or calling 0800 678 1100.
The FSCS may arrange to transfer your policy to another insurer, provide a new policy or if these are
not possible, provide compensation. FSCS compensation covers payment up to 90% of the value
of the claim per firm. There is no upper financial limit on the claim. However, the rules of the FSCS
may change and the FSCS may take a different approach on the application of these rules to a firm
depending on the circumstances of the failure of that firm.
9.1 Contact us
If you haveanyenquiriesorwanttouseanyofthe
options in relation to this policy please call us on
0370 010 4080 or write to us at our principal office.
Pleasequoteyour policy number as shown in your
policy schedulewhenmakinganyenquiries.
We may record and monitor calls.
Call charges will vary.
9.2 Make a claim
In the event of a claim under this policy, please call us:
for life claims on 0800 137 101,
for critical illness claims on 0800 068 0789,
for waiver of premium claims on 0800 027 9830,
or write to us at our principal office.
We may record and monitor calls.
Wewillrequirethedeathcertificateorproofof
diagnosis of a critical illness of the life assured,
along with the policy schedule and any other
documents wemayreasonablyrequest.
Ifanyinformationreasonablyrequiredtoassess
the claim is withheld, we reserve the right not
to process the claim until it is made available.
9.3 Change this policy
You should contact us at our principal office if you
wanttorequestanyofthefollowingchanges:
a) Extend or reduce the term,
b) Increase or decrease the sum assured,
c) Remove a life assured,
d)Changethefrequencyofyour premiums
from annually to monthly or monthly to
annually.
Allchangesrequestedwillbeassessedbasedon
the life assured’s circumstances at that time.
We may take into account the life assured’s age,
health, medical history, residency, leisure activities
andareentitledtorequestanydocuments
reasonablyrequiredbyus.
We will confirm if the change means this policy
has to be cancelled and a new policy issued,
which may have different terms and conditions. If
there is more than one policyholder, the consent
of all policyholders may be needed before the
change is made.
A change may affect the premiums that are
payable.
9.4 Cancel this policy
a) You can cancel this policy at any time.
b) Once this policy starts we will send you a
notice of your right to cancel. If you cancel
this policy within 30 days of receiving both
the notice and this policy, we will refund any
premiums paid.
If you cancel this policy at a later stage, you
will not get any money back.
c) If you cancel this policy, the policy will end
and no further benefits or premiums will be
payable.
9.5 Make a complaint
If you wish to complain about the service you have
received from us, or you would like us to send you
a copy of our internal complaint handling
procedure, please contact our helpdesk on
0845 071 1439.
We may record and monitor calls. Call charges will
vary.
Alternatively, you can write to us at:
Complaints Department
Legal & General Assurance Society Limited
Knox Court
10 Fitzalan Place
Cardiff
CF24 0TL
If you remain dissatisfied, you can complain to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Making a complaint will not affect your legal
rights.
9 HOW TO ...
17
TERM ASSURANCE AND CRITICAL ILLNESS COVER – POLICY TERMS AND CONDITIONSTERM ASSURANCE AND CRITICAL ILLNESS COVER – POLICY TERMS AND CONDITIONS
68000829.indd 17 11/10/2011 10:25