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In FY 2013, the NHTRC received reports of 4,792 unique cases of potential human
trafficking. A total of 881 of these cases referenced situations of potential labor
trafficking, 3,320 cases referred to potential sex trafficking, 77 cases involved both sex and labor
trafficking, and the type of trafficking was not specified by the individual contacting the NHTRC
in 514 cases. Cases referencing potential trafficking included the trafficking of foreign nationals,
U.S. citizens, and LPRs; adults and children; and males and females. The NHTRC received
2,017 calls directly from human trafficking victims, a 78 percent increase in the number of calls
from victims compared with FY 2012.
During FY 2013, the NHTRC received calls, emails, text messages and online reports
from all 50 states, D.C., Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin
Islands, American Samoa, and 33 foreign countries. The top five states with the highest call
volume were (in order by highest volume): California, Texas, Florida, New York, and Ohio,
which together comprised 40 percent of the calls in which the caller’s state was known.
The NHTRC fielded nearly 88 percent of substantive calls in English, nearly 11 percent
of calls in Spanish, and just over one percent of calls in 33 other languages. The top ten caller
languages other than English and Spanish were (in order by highest volume): Mandarin Chinese,
French, Russian, Sinhala, Cantonese Chinese, Portuguese, Tagalog, Thai, Turkish, and Bengali.
Spanish-, French-, and Bengali-speaking callers spoke directly with bilingual NHTRC Call
Specialists, and in just under six percent of calls the NHTRC Call Specialists communicated with
callers in other languages through a private tele-interpreting service, Certified Languages
International.
In FY 2013, more than 35 percent of the total substantive calls placed to the NHTRC
required follow-up after the call had ended. One of the NHTRC’s central functions is to
facilitate timely reports and referrals to appropriate law enforcement and social services entities.
A total of 1,248 potential human trafficking cases resulted in a direct report to law enforcement,
which included members of DOJ Bureau of Justice Assistance’s (BJA) Human Trafficking Task
Forces, DOJ’s Human Trafficking Prosecution Unit, the FBI Civil Rights Division, ICE HSI, law
enforcement partners within the ACTeams, the FBI Innocence Lost Task Forces, and law
enforcement agents assigned to the National Center for Missing and Exploited Children
(NCMEC), as well as state and local law enforcement and task forces. The NHTRC also
reported cases to contacts within DOL Wage and Hour Division, DOL Office of the Inspector
General, DOS Diplomatic Security Service, DOS Office of the Inspector General, and the
Department of Defense. In 7,852 cases, the NHTRC provided individuals in need with referrals
for social services for human trafficking victims, the most common of which included
emergency and transitional shelter, comprehensive case management, legal services, mental
health, and transportation assistance.
The NHTRC also receives tips and inquiries through email, text, and an online reporting
form accessed from the NHTRC web portal. In FY 2013, the NHTRC received 1,287 emails,