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MASTER'SOFTWARE,'HARDWARE'AND'MAINTENANCE'AGREEMENT!
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1. INTRODU C T ION'
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2. DEFINITIONS'
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8D_ “Release”"means"a" major"new" version"of"the"Software"that,"in"the" discretion"of"Oblong,!is#represented#by#a#ch a n ge#to#t h e#left#of#t he #
!"#$%&'( )*$+,( $+( ,-"( ."/0$*+( +1%2"/( *3( ,-"( 4*3,5&/"( 6"7 879( x.0# to# y.0).$ ! Oblong' will' maintain' and' support' the' current' Release' and' one'
Release&below&the&current&release&of&the&Software.&!
8D` “Services”! means&installation,&customization&and&other&professional&services&to&be&performed&by&Oblong&pursuant&to&an&applicable&
Statement'of'Work!executed'by'the'parties7!E+3<%2,2!/$ 4/!4!H/4/,-,./!35!N3+O!&$ 4 AA !. 3 / !> , !+, R C % +, 2 !53+!%.&/4AA4/%3. !& , +< %; , &."!
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3. LICENSE'GRANTS'AND'RESTRICTION S''
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4. HARDWARE'
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8. PAYMENT'
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11. INDE MNIFICATION '
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12. CONFIDENTIALITY'
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13. EXPORT''
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Names'and'Addresses'for'Notices'to'Customer:' ' ' Names'and'Addresses'for'Notices'to'Oblong:'
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APPENDICES:'
' Maintenance'Appendix'
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GDSVF&H\1519365.9
MAINTENANCE'APPENDIX'
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1. DefinitionsD''K4E%/4A%U,2! /,+-&! C&,2! %.! /$%&! Z4%./,.4.;,! )EE,.2%P! 4.2! .3 /! 3/$,+?%&,! 2,5%.,2! &$4AA! $4<,! /$,! +,&E,;/%<,! -,4.%.*!
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2. Maintenance' ServicesD!!M3+! &3! A3.*! 4&! KC&/3-,+! %&! ; C++, ./! %.! E4L-,./! 35! 4AA! Z4%./,.4.;,! 5,,&! 4.2! &C>X,;/! /3! /$,! /,+-&! 4.2!
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2.1. Customer'Support'CenterD!!@>A3.*!&$4AA!+,;,%<,!HCEE3+/!K 4AA&!5+3-!4.!)C/$3+%U,2! K 3./4;/!4.2! 4&&%*.!4! E+%3+%/L!A,<,A! /3!/$,! +, RC ,&/!
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2.5. ExclusionsD!!B5! @>A3.*! >,A%,<,&! /$4/! 4! E+3>A,-! +,E3+/,2! >L! KC&/3-,+! -4L! .3/! >,! 2C,! /3! 4.! :++3+! %.! /$,! H35/?4+,! 3+! Q4+2?4+,7!
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2.6. Customer'ResponsibilitiesD!!@>A3.*W&!E+3<%&%3.!35!Z4%./,.4.;,!/3!KC&/3-,+!%&!&C>X,;/!/3!/$,!53AA3?%.*D!
'41 KC&/3-,+!%&!+,&E3.&%>A,!53+!E+3<%2%.*!&C55%;%,./!%.53+-4/%3.!4.2!24/4!/3!4AA3?!@>A3.*!/3!+,42%AL!+,E+32C;,!4AA!+,E3+/,2!:++3+&D!
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3. Hardware' Repair' and' Replacement' ServicesD!!=C+%.*!/$,! Q4+2?4+,! Z4%./,.4.;,! #,+-7! @>A3.*! &$4AA! C&,! +,4&3.4>A,! ;3-- ,+;%4A!
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3.1. ScopeD!!#$,! &CEE3+/! &,+<%;,&! /$4/!@>A3.*! 4*+,,&! /3! E+3<%2,! 4+,! +,E4%+! &,+<%;,&!?$%;$! 4+,! .,;,&&4+L! >,;4C&,! 35! 4.L! 2,5,;/! ?$%;$!
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3.2. ReturnD!!B5! @>A3.*W&! &CEE 3+/! E,+&3.. , A! 2,/,+-%.,! /$4/! /$,! +,E3 +/ , 2 ! %&&C,! %&! +,A4 / ,2! /3! Q4+2? 4 + ,! 54%AC+,7! KC&/3-,+! &$4AA! &$%E! /$,!
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3.3. RepairD!!@>A3.*!?%AA!C&,!%/&!+,4&3.4>A,!;3--,+;%4A!,553+/&!/3!+,E4%+! 3+!+,EA4;,!!54%A,2!Q4+2?4+,! ?%/$%.! /$ +,,!'G1!>C&%.,&&!24L&!5+3-!
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