 
Contents 
 
Section-1: International Roaming (IR) Service Activation ................................................................................................................... 2 
Section-2: IR packs & In-Flight Roaming Packs– Activation, validity and quota .................................................................................. 3 
Section-3: IR Packs & In-Flight Roaming Packs – Benefits applicability and tracking........................................................................... 5 
Section-4: Network, Credit Limit, Data barring and other services .................................................................................................... 6 
Section-5: T&C Applicability and legality ............................................................................................................................................ 7 
Section-6: Customer protection policies ............................................................................................................................................. 8 
Section-7: Airtel international Roaming Pack Detail ......................................................................................................................... 10 
Appendix-1: Postpaid pack details ............................................................................................................................................ 10 
7.1.2: Postpaid Packs  .................................................................................................................................................................... 10 
7.1.2 : Postpaid Packs (Long Duration) ........................................................................................................................................ 10 
7.1.3 : Postpaid Data Top-ups ..................................................................................................................................................... 11 
Appendix 2: Prepaid Pack Details ............................................................................................................................................. 11 
7.2.1 : Prepaid Packs ................................................................................................................................................................... 11 
7.2.2 : Prepaid Data and Voice Top ups ....................................................................................................................................... 12 
Appendix 3 : In-Flight Roaming Packs  ...................................................................................................................................... 12 
Appendix 4 : Covered Countries …............................................................................................................................................13 
Appendix 5 : Covered Flights in In-Flight Roaming Packs………………………………………………………….…………………………………….……….13 

The Airtel International Roaming Service & packs are available to Airtel customers travelling abroad. The list of covered countries and

the respective products are available in the tables at the end of this document.

Postpaid Packs – Appendix 1

Prepaid Packs – Appendix 2

In-Flight Roaming Packs – Appendix 3

Pack Covered Countries – Appendix 4

Pack Covered Flights – Appendix 5

Key Changes:

To facilitate seamless shuffling between multiple countries across the world for both Postpaid & Prepaid users, Airtel has simplified

the international roaming packs by covering all 184 countries under same packs. Countries covered can be seen under Appendix

4. Pack benefits across all the 184 countries remain consistent at same respective price points for Himanchal Pradesh

users w.e.f 8

April 2024 and for rest of India w.e.f 17

April 2024.

W.e.f 9

April 2024 00:00 hrs for Himachal Pradesh users and w.e.f 17

April 2024 for rest of India, all Postpaid Airtel IR packs which

were subscribed but not yet active (i.e. validity of pack didn’t start), will be revised as per the new pack benefits. Customers are

requested to check the benefits applicable for their visiting country on Airtel website or App before activating any new pack. For rest

of India, the pack benefits remain as it is.

All Prepaid Airtel IR packs which are subscribed but not yet active (i.e. validity of pack didn’t start) as of 23:59 hrs; 8th April, 2024 in

Himachal Pradesh and 17

April 2024 for rest of India, will continue as it is.

Users traveling to the USA will be eligible for an additional 2X data benefit with the 30-Day postpaid International Roaming pack

of Rs. 3999 and prepaid IR pack of Rs. 2998 w.e.f 25

June 2024 00:00 hrs.

Section-1: International Roaming (IR) Service Activation



International Roaming (IR) service for all customers is “disabled” by default. Any customer who buys an international roaming pack

or an in-flight roaming pack would get his/her IR service enabled automatically.



For customers who want to have the convenience of using their India number abroad, it is advisable to go for International roaming

packs [Pack details available in Appendices – 1, 2, 3]. Upon subscribing to International roaming packs, the customer will be able

to use data, voice (Incoming & Outgoing) and SMS services as per pack details.

POSTPAID



Postpaid customers may also enable the IR service without buying an international roaming pack, through Airtel Thank app

or call center to use the services abroad. However, in this case, the usage will be charged as per Standard rates

[http://bit.ly/standardcharges]. IR service (not to be confused with IR packs) once enabled will remain enabled until explicitly

disabled through Airtel Thanks App or Call center.



In the event a postpaid customer does not activate any of the packs but travels to a pack-covered country with International

Roaming service activated and generates usage, then Airtel has the “Roam-without-Fear” construct to protect him/her from

excessive charges. The initial charging shall happen as per standard rates. Once the charges exceed the One-Day pack value

for that country, then Airtel automatically applies the One Day pack with all its benefits to the customer (typically 500 Mb

data, 100 Outgoing + Incoming minutes), to protect him/her from any further charges for the day.



This application of One Day Pack shall be in respect of the specific day only. On the next day, the same principle applies again,

i.e. standard charges applicable till threshold is reached followed by automatic application of One Day Pack. This option is

advisable if the duration of the stay is very short.



If postpaid customers on International roaming benefits from such automatic accrual of “Roam-without-Fear” IR packs,

he/she will be charged for these packs in the subsequent bill cycle. There shall not be any waiver of these charges whatsoever.

Customers, however, have a choice to disable their IR service anytime.

PREPAID



Prepaid customers can enable or disable IR service by sending IRSTART or IRSTOP to 121. In case a prepaid customer makes

usage without purchasing an International roaming pack, the usage will be charged from Main Balance as per Standard rates

[Link - http://bit.ly/standardcharges]. In case of no main balance, the customer will not be able to make any usage and hence

will not get Incoming calls and will not be able to make Outgoing calls/SMS etc. Only Incoming SMS will be allowed

Section-2: IR packs & In-Flight Roaming Packs – Activation, Validity and Quota



Customers wishing to subscribe to the international roaming pack or in-flight roaming pack may do so by visiting www.airtel.in/IR or Airtel

Thanks App.



Data, Voice and SMS Usage can be tracked on Airtel Thanks App. Data usage will be available real-time but voice/SMS usage update

can have a delay of up to 4 hours. So, customers are advised to take this delay into due consideration while viewing their voice

and SMS usages on Airtel Thanks App.

A. POSTPAID



Customers present in India may call the customer service helpline 121 or +919910099100 (international toll- free number).

If the customer wishes to subscribe to pack from international location, it is advisable to call or WhatsApp +919910099100

to avoid any unwanted charges.



For company paid connections, customers will have to get in touch with their respective company co- coordinators to activate

their packs.



Customers can opt for IR pack up to 365 days prior to the actual date of travel. The pack validity starts only when the

customer latches on to international network of any country covered by the pack and makes any chargeable usage like

Outgoing SMS/incoming or outgoing/Incoming voice call/data consumption. The calculation of validity for postpaid IR packs

shall be basis the time zone of the country visited and shall expire at 12 midnight local time of the country where first usage

happened.

For instance, if a postpaid customer lands in Singapore at 6 PM local time with 10-day pack activated, then his/her first day

of the pack validity will end at 11:59 PM local time on same day. The second day of the pack validity would start at 12:00 AM

the next day and last till 11:59 PM local time (and so on).



For postpaid customers, for both In-flight roaming packs and free in-flight roaming benefits within pack, the pack validity starts

once the user latches to the AeroMobile network while on selected international flights. Inflight roaming benefits will be

available only once for a continuous period of 24 hours starting from the time of latch on AeroMobile network.



Please note that both the standalone In-flight roaming packs and In-flight roaming benefits within existing international

roaming packs, get activated once the user latches onto the AeroMobile network while on the flight. On the other hand, the

International Roaming packs (both with and without in-flight roaming benefits) shall get activated once the user latches to

international network of any country post reaching the country.



For postpaid user, a user can use in-flight roaming benefits anytime for a continuous period of 24hrs, within 365 days from

the date of pack purchase.

 Once the Airtel customer returns to India, the benefits of the International roaming pack, if activated, shall cease the moment

he/she returns. Once in India, he/she will revert to the bill plan (postpaid) that he/she was subscribed to before they left India

(provided their validity still apply).

However, if the customer returns to the IR pack-covered countries before the end of the pack’s validity, then he/she would

be able to continue enjoying the IR benefits until the end of pack’s validity.

 The international roaming pack shall remain active until the end of its validity. Once the validity ends, the pack will not get

automatically renewed by itself. However, Postpaid customers can enjoy the benefit of auto-renewal feature on their

international roaming packs in which the same international roaming pack is renewed automatically once the existing pack

expires. The pack will get activated only when the user visits abroad and performs first usage (in terms of data/calling/SMS)

on his/her international roaming pack The pack will be billed in the monthly cycle of the month in which it was activated.

 Auto renewal can be enabled in 2 ways via Airtel Thanks App as mentioned below :

• If you are purchasing a new international roaming pack, postpaid users can enable auto renewal as mentioned

below

Airtel Thanks App > International Roaming Tab > Enter Details > Submit > Enable Auto Renewal

• If you have already purchased a pack, you can manage auto renewal on your international roaming pack by visiting

https://i.airtel.in/ir_autorenew3

 Auto renewal, if enabled on your international roaming pack, shall remain enabled until explicitly disabled by the user via

Airtel Thanks App https://i.airtel.in/ir_autorenew3

 If customer has subscribed to any international roaming and its validity has started, then he/she cannot deactivate the pack

during its validity.

 However, if the validity has not started, then postpaid customer can unsubscribe by reaching out to any of our call centers or

through Thanks app.

 During IR pack usage, if customer exhausts entirety of Incoming minutes or Outgoing minutes or SMS benefit quotas given by

the pack, then any further usage would be charged as per Post-pack benefit rates applicable for that particular pack (refer

Appendices – 1, 2). To avoid such accidental over-usage, which results in unwanted charges, customer is advised to keep

track of usage of Incoming minutes and Outgoing minutes and SMS benefits on Airtel Thanks App.

 During International Roaming pack usage, if a postpaid customer exhausts entirety of high speed data quota given by the pack,

then speed will be throttled at 80 kbps. If customer wishes to use high speed data for the rest of the validity, he/she can

purchase a data top-up as shown in Appendix – 1

 Additional Data Benefits for USA Travelers

o Users traveling to the USA will be eligible for an additional 2X data benefit with the 30-Day International Roaming

pack. This benefit is available to both postpaid (Rs. 3999) and prepaid (Rs. 2998) users who opt for the 30-Day

International Roaming pack.

o The additional data benefits are applicable only while in the USA. Data usage in the 30-Day active International

Roaming pack for the USA will be consumed from the additional data first, followed by the main pack data.

o Multiple Country Travel Usage Pattern with 30-Day International Roaming Pack

 While in the USA, data consumption will first be drawn from the additional data benefit, followed by the

main International Roaming pack data.

 If the user travels to countries other than the USA, data usage will be drawn from the remaining balance

of the main International Roaming pack.

o The additional data will remain valid for the entire duration of the 30-Day IR pack.

B. PREPAID

 Prepaid subscribers can book their International Roaming pack up to 30 days prior to the actual date of travel. The pack validity

will start only when the customer latches on to international network of any country covered by the pack and makes any

chargeable usage like Outgoing/Incoming SMS or outgoing/Incoming voice call/data consumption. In case the customer does

not travel until the end of 30 days, then the pack automatically expires. The customer will not be entitled to any

reimbursement of amounts used to purchase International Roaming pack(s) upon expiry.

 For Prepaid customers, pack validity starts only when the customer latches on to international network of any country

covered by the pack (within 30 days of purchase as stated above) and makes any chargeable usage like Outgoing SMS/incoming

or outgoing call/data consumption. The calculation of validity for prepaid International Roaming packs shall be based on Indian

Standard Time (IST) and shall expire at 11:59 PM midnight IST.

For instance, if the customer lands in Singapore at 6 PM Indian Standard Time (IST) with 10-day pack activated, then his/her

first day of the pack validity will end at 11:59 PM IST on same day. The second day of the pack validity would start at 12:00 AM

IST the next day and last till 11:59 PM IST (and so on).

 For Prepaid customers, pack validity of Long Duration pack (365 days) starts from the date of recharge

 For postpaid customers , for both In-flight roaming packs and free in-flight roaming benefits within pack, the pack validity starts

once the user latches to the AeroMobile network while on selected international flights. Inflight roaming benefits will be

available only once for a continuous period of 24 hours starting from the time of latch on AeroMobile network.

 Please note that both the standalone In-flight roaming packs and In-flight roaming benefits within existing international

roaming packs, get activated once the user latches onto the AeroMobile network while on the flight. On the other hand, the

International Roaming packs (both with and without in-flight roaming benefits) shall get activated once the user latches to

international network of any country post reaching the country.

 For Prepaid users, a user can use in-flight roaming benefits anytime for a continuous period of 24hrs within 30 days from the

date of in-flight roaming pack purchase.

 Once the Airtel customer returns to India, the benefits of the International roaming pack, if activated, shall cease the moment

he/she returns. Once in India, he/she will revert to the recharge (prepaid) that he/she was subscribed to before they left India

(provided their validity still apply).

 However, if the customer returns to the International Roaming pack-covered countries before the end of the pack’s validity,

then he/she would be able to continue enjoying the IR benefits until the end of pack’s validity.

 The international roaming pack shall remain active until the end of its validity. Once the validity ends, the pack will not get

automatically renewed by itself.

 If customer has subscribed to any international roaming or in-flight roaming pack and its validity has started, then he/she

cannot deactivate the pack during its validity.

 During International Roaming pack usage, if customer exhausts entirety of Incoming minutes or Outgoing minutes or SMS

benefit quotas given by the pack, then any further usage would be charged as per Post-pack benefit rates applicable for that

particular pack (refer Appendices – 1, 2). To avoid such accidental over-usage which results in unwanted charges, customer

is advised to keep track of usage of Incoming minutes and Outgoing minutes and SMS benefits on Airtel Thanks App.

 During International Roaming pack usage, if a prepaid customer exhausts entirety of data quota given by the pack, then data

usage would be blocked immediately to avoid any further accidental usage. If customer wishes to use data for the rest of the

validity, he/she can purchase a data top-up as shown in Appendix – 2.

C. IN-FLIGHT ROAMING PACKS (For both Postpaid/Prepaid)



To access data, voice and SMS benefits while on flight, users will have to recharge/opt for In-flight roaming packs before

onboarding the flight. Please note that in-flight benefits are applicable on selected flights only and are not applicable on

domestic travel.

Once you are on flight and receive the crew confirmation to use mobile phones, follow below mentioned steps:

- Switch your phone on, making sure Airplane Mode is off

- Your phone will automatically connect to the AeroMobile network

- If your phone does not connect to the AeroMobile network automatically, go to phone settings and manually select

AeroMobile

- To use data services, you will need to ensure Data Roaming is on.



In-Flight communication services are provided at the discretion of the pilot in command. Certain services, like voice calls,

might get restricted in certain scenarios based on the pilot's discretion



If customer has subscribed to any international roaming or in-flight roaming pack and its validity has started, then he/she

cannot deactivate the pack during its validity.



However, if the validity has not started, then postpaid customer can unsubscribe by reaching out to any of our call centers or

through Thanks app. This does not apply to Prepaid customers and the customers with company connections who have

purchased the pack via recharge or on their corporate number via company coordinators.



During In-flight roaming pack usage, if a user exhausts entirety of data/voice/SMS quota given by the pack, then any further

respective data/voice/SMS usage would be blocked immediately. If customer wishes to use data/voice/SMS, he/she can

purchase another In-flight roaming pack as shown in Appendix – 3.

Section-3: International Roaming Packs & In-Flight Roaming Packs – Benefits Applicability and Tracking



Usage in international roaming is shared with Airtel by international operators. In case there is a delay in sharing this information,

the usage charges may display in the subsequent postpaid bills (up to 3 bills).



For countries where Airtel roaming packs are not available, the data services have been barred to avoid any accidental usage by

customers. However, the customer will be able to make calls and send SMS and he/she will be charged for the same as per standard

rates. [Link - http://bit.ly/standardcharges]



There can be a mismatch on the International Roaming usage reported on the Airtel Thanks app and the generated bill for the user

later on, since bill is prepared as per actual usage reported by partner and it is not received real time, In case there is a difference

of billing, customer is liable to pay based on billing details provided by partner operator



International Roaming packs benefits are not applicable while calling local toll free numbers abroad. If a customer tries calling such

local toll free number abroad, he/she will be charged according to standard rates applicable in that country. For customers with

company connections who buy the international roaming pack on their same company number by paying in advance, toll-free

services are blocked.



If customers have not taken an International Roaming Pack and wish to prevent the use of Voice/Data/SMS service abroad, they can turn

off data and should refrain from using Voice and SMS services. This is especially advised when their International Roaming services are

active and an International Roaming pack is not taken



The benefits of all International Roaming Offers (which does not include in-flight benefits) mentioned in Appendices -1, 2, 3, are

not applicable for premium rate Numbers / Maritime / Satellite / Ship Cruise or Immarsat. Please note that additional charges over

and above the pack charges would accumulate if usage is done in any of the above scenarios.



For customers having Prepaid SIMs from Assam, North East and J&K circles, International roaming benefits and services will not

work while abroad.



SMS text length will be considered to be 160 characters



All toll free numbers in India and in the country you are visiting, will be charged as per standard charges or pack charges.



If there is any change in our international roaming plans MRP/Benefits/Rates and if you have not travelled after taking an

international roaming pack; then we have a right to discontinue the pack as it will not be available on our platform anymore.

However, we will inform you in due course of time.



Please note that, due to government restrictions in Myanmar on data services for international roamers, data services included in

the international roaming pack will not be available in Myanmar.

A. POSTPAID



Customers can buy only one International Roaming pack in India.



Postpaid customer can buy a new international roaming pack if he does not have any active international roaming pack.



Postpaid customers, will have an option to buy additional High speed data top-up (Appendix-1) only when they reach

international destination.



For Postpaid customers, roaming with 10 Days or 30 Days validity pack in any country has 100 min/day Incoming + outgoing

(Local+India) benefits. These minutes will be reset at 11:59 PM midnight of the local time of the country where first usage

happened



For postpaid customers, the validity of International Roaming Pack benefit works independent of the bill cycle of their

postpaid bill plan back in India. In other words, the customers’ bill cycle starts and end dates in India do not affect either the

start or the end of the validity of their International roaming pack.



For Postpaid customers from UP East, Bihar, West Bengal and Orissa data-service are not available in Dominican Republic. If

customers from these circles are planning to travel to Dominican Republic and take International Roaming pack, please be

aware that any data benefits mentioned in the pack details are not applicable here.

B. PREPAID



Once a prepaid customer is in International Raoming with an active pack, and buys an additional pack – He/She will be able

to enjoy accretive benefits of both packs. Data, Voice, SMS and Validity will be accretive in nature. Example if customer buys

a 10 day 899 pack (1 GB data, 100 mins) and a 30 day 2998(5 GB data, 200 mins) pack then customer will be able to use – 6

GB data, 300 mins for the period of 40 days from date of activation of first pack.



Total absolute validity by addition of multiple packs cannot exceed 730 days at any point of time.



For Prepaid Customers Outgoing voice is not available in Timor, Serbia, Isle of Mann, Guinea Bissau, Guinea, El Salvador and

Dominican Republic. If customers are planning to travel to these countries and take International Roaming pack, please be

aware that Outgoing call benefits mentioned in the pack benefits are not applicable here.

Section-4: Network, Credit Limit, Data Barring and Other Services



Customers need not bother with manually selecting network when they land abroad as International Roaming packs are

applicable across all operators in the covered countries.



Airtel bears no responsibility for the network quality of the select partner network service providers in the respective

locations.



Customer’s credit limit is not monitored on real-time basis while he/she is in International roaming. The International Roaming

usage details are dependent on international operators and are not available with Airtel in real-time. Hence, credit- limit as

per Airtel is not applicable while in international roaming. Customers are advised to be aware of this fact while he/she is

making usage with the International Roaming service being ON.



For In-flight packs, the data speed primarily operates on 3G networks. However, please note that depending on various factors

such as your device compatibility and the specific aircraft, the data speed may fluctuate and occasionally operate at 2G

speeds.



Data barring request to Airtel for local usage in India is different from data barring request for international roaming.

• If a customer has engaged the Data barring service for local usage in India, it does not mean that data would

remain barred after connecting to an International network. If International Roaming service is “On”, the

customer is free to consume Data in IR and accumulate charges irrespective of local Data barring service

being active or inactive in India.

• In case the customer wants to deactivate data services while on international roaming, the same needs

to be done from the handset or disabling International Roaming service on Airtel Thanks App or by calling

the customer care & specifically requesting data barring while on international roaming.



If customer has requested and enabled data barring in International roaming, then it shall remain activated (irrespective of

amount of time elapsed since enabling) till the customer specifically requests for deactivation

of data barring. Even if the

customer activates a pack

while his/her

International Roaming data

barring is “on”, the customer

would

not be able to use any

data in roaming until the International Roaming data barring service is deactivated.



Caller Line Identification Number (CLI) is not guaranteed while any International roaming pack is active. That is, if a customer

receives a call on his/her number while in International Roaming or makes an outgoing call from his/her number, then it is not

guaranteed that the number from whom he/she is receiving the call would be displayed or his/her number would be

displayed correctly to the receiver.



Video Calls feature provided by select international telecom service providers are NOT guaranteed on international roaming

but might be successful in some networks. If successful, the consumption of video call minutes will be charged in a manner

similar to voice calls.



If call divert or VMS is active on a mobile number, then customers would be charged for both Incoming and outgoing minutes

of the call duration as per divert conditions. If International Roaming pack is active, then both Outgoing and

Incoming minutes

would be consumed depending on the type of call made.

If customers plan to cancel the same,

they may do so by dialing ##002#

before leaving India network.

Section-5: T&C Applicability and Legality



These Terms and Conditions shall constitute an agreement between Airtel and each customer and by

subscribing to the Offer,

customer accepts the same as binding upon him/her.



The terms and conditions of usage of Airtel, so far as the same are not inconsistent with the present terms and conditions,

continue to be applicable upon you as a user of the mobile services.



Airtel will be entitled to postpone, suspend, modify or cancel the Offer or any aspect thereof, across the entire territories of

service or any part thereof, at any time with or without notice, for any reason, including, but not limited to, acts of God, force

majeure, technical difficulties, or any other reasons beyond Airtel’s reasonable control. If Airtel suspends or cancels the Offer,

all aspects of the Offer shall be null and void. Airtel will not be liable to compensate any customer for any postponement or

cancellation or for any reason directly or indirectly arising out of this Offer.



AIRTEL HAS NO LIABILITY WHATSOEVER IN RESPECT OF ANY CLAIMS OR DISPUTES AND ANY RESULTING DAMAGES OR LOSSES,

WHETHER DIRECT OR INDIRECT, RELATING TO THE CUSTOMER AVAILING, NOT RECEIVING OR CUSTOMER’S USE OF THE

OFFER.



AIRTEL MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER IN RESPECT OF THE OFFER AND THE MOBILE SERVICES

INCLUDING AS TO ITS FITNESS FOR ANY PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY, AVAILABILITY, DISRUPTION OR

ERROR FREE OPERATION.



These Terms and Conditions shall constitute an agreement between Airtel and each customer and by subscribing to the Offer,

customer accepts the same as binding upon him/her.



Please note that the statements in these terms and conditions do not constitute any general representation from Airtel

regarding Airtel’s services or its availability. Airtel’s network and the provisions of the Offer is available on an ‘as is where is

available’ basis and Airtel makes no representation, guarantee or warranty regarding the availability, fitness for any specified

purpose or error free operation of the network. Network availability may be affected due to various reasons including force

majeure, acts of god, inclement weather, topographical/ geographic/ demographic factors, maintenance work, availability of

interconnection with other networks, etc.

Any dispute or claim (contractual or non-contractual) arising out of or in relation to this agreement, including disputes as to

its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, Airtel and the

customer submit to the exclusive jurisdiction of Courts at New Delhi alone.

Section-6: Customer Protection Policies



Roam-without-fear: In the event a customer does not activate any of the packs but travels to a pack- covered country with

International Roaming service active and generates usage, then Airtel has the “Roam-without-Fear” construct to protect

him/her from excessive charges. The initial charging shall happen as per standard rates. Once the usage exceeds the One-Day

pack value for that country, Airtel automatically applies the One Day pack with all its benefits to protect the customer from

any further charges for the day.

This application of One Day Pack shall be in respect of the specific day only. On the next day, the same principle applies again,

i.e. standard charges applicable till threshold is reached followed by automatic application of One Day Pack. This option is

advisable if the duration of the stay is very short.

Postpaid “Roam-without-fear” pack will have a validity of 24 hours from the time it has been applied



International Roaming-Default Off-mode: International Roaming (IR) service for all customers is “disabled” by default. Any

customer who buys an international roaming pack would get his/her IR service enabled automatically.

Customers may also enable the IR service without taking a pack through Airtel Thank app or call center to use the services

abroad. However, in this case, the usage will be charged as per Standard rates [http://bit.ly/standardcharges]. Please check

standard charges before making data usage.

IR service (not to be confused with IR pack) once enabled will remain activated till explicitly disabled through Airtel Thanks

App or Call center.



Auto Renewal on International Roaming Packs-Default Off-mode: Auto renewal on international roaming for all postpaid

customers is “disabled” by default. Any customer who wishes to enable auto renewal can do so via Airtel Thanks App while

either purchasing the pack or by visiting https://i.airtel.in/ir_autorenew3

Auto renewal is not applicable on standalone in-flight roaming packs.



During IR pack usage in prepaid if a customer exhausts the high speed data quota available in the chosen pack, the data usage

would be blocked immediately to avoid any further accidental usage. During In-flight roaming pack usage for both prepaid and

postpaid, if a customer exhausts the high speed data quota available in the chosen in-flight pack, the data usage would be

blocked immediately to avoid any further accidental usage. If customer wishes to use data for the rest of the validity, data

top-up packs can be purchased in case of International Roaming pack or new pack could be purchased in case of in-flight

packs.



Data Blocking (Pack unavailable countries): For countries where Airtel roaming packs are not available, the data services

have been blocked to avoid any accidental usage. However, customers will be able to make calls and send SMS and will be

charged for the same as per standard rates [http://bit.ly/standardcharges].



Usage Tracking on Airtel Thanks App: Data, Voice and SMS Usage can be tracked on Airtel Thanks App. Data usage will be

available near real time but voice/SMS usage update can have a delay of up to 4 hours. So, customers are advised to take this

delay into due consideration while viewing their voice and SMS usages on Airtel Thanks App.



Consumption Alerts: Postpaid Customers will get alerts through SMS at 50%, 90%, and 100% consumption of their pack data

quota. Prepaid Customers will get alerts through SMS at 50%, 80%, and 100% consumption of their pack data quota.

Section-7: Airtel international Roaming Pack Detail

Appendix-1: Postpaid pack details:

7.1.1: Postpaid Packs

* Pack Details are w.e.f 9