Managing HTML-based Message Notification
Cisco Unity Connection can be configured to send SMTP-based message notifications in the form of HTML
to email addresses. All SMTP-based HTML notifications in Unity Connection require HTML-based notification
templates. HTML-based templates can be selected and applied by the administrator to allow HTML notification
for a device. The template selected can either be a default or custom template that the administrator has created.
For more information on how to create a template, refer to the System Administration Guide for Cisco Unity
Connection Release 11.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/
administration/guide/11xcucsagx.html.
To get the HTML notifications exactly as per the template defined by the administrator, the user’s email client
must support the display of images and icons. For more information on this, refer to documentation of your
email service provider.
HTML notifications are supported with the following email clients:
•
Microsoft Outlook 2007
•
Microsoft Outlook 2010
•
Microsoft Outlook 2013
•
IBM Lotus Notes
•
Gmail (Web based access only)
The administrator selects the authentication or non-authentication mode as desired. In addition, make sure
the signed SSL certificates are installed in order to access the voice message via Unity Connection Mini Web
Inbox. See the Securing Cisco Unity Connection Administration, Cisco PCA, and IMAP Email Client Access
to Unity Connection 11.x section.
For more information on how to configure SSL on Unity Connection, refer to the System Administration
Guide for Cisco Unity Connection Release 11.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/
connection/11x/administration/guide/11xcucsagx.html.
Configuring the Authentication Mode
The authentication mode allows the embedded images or icons to be displayed in the SMTP-based HTML
notification using the Unity Connection credentials. After the credentials get authenticated the images are
displayed.
To know which mode is configured for you, contact your System Administrator.
By default, the system is configured for the authentication mode. The administrator can configure the
authentication mode using the Cisco Unity Connection Administration.
User Guide for Accessing Cisco Unity Connection Voice Messages in an Email Application (Release 11.x)
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Managing HTML-based Message Notification
Managing HTML-based Message Notification