be responsible for paying any charges for additional consumption directly to the Participating
Airport Lounge.
o Alcoholic beverages will not be a part of offer at the lounges situated at domestic
departure/terminals.
o IDFC FIRST Bank/DreamFolks cannot guarantee Lounge access and Lounges will only be
accessible during the Operational Hours. Access will be at the complete discretion of the Lounge
Operator. Access may be restricted or refused if (amongst other things): (i) the Lounge is at or
near full capacity; (ii) there are flight delays; (iii) the Lounge Client(s) is not sober or is likely to
upset other users in the Lounge; or (iv) there are other reasonable and valid reasons unknown to
IDFC FIRST Bank/DreamFolks.
o The Scheme applies to those airport lounges participating in it and access to the benefits and
facilities is at all times subject to availability. The program can be modified, amended, changed
or revoked anytime by IDFC FIRST Bank without prior intimation. IDFC FIRST Bank reserve the
right to include and withdraw airport lounges from the Scheme entirely at its discretion and
without notice. IDFC FIRST Bank/DreamFolks cannot accept any liability in the event that an
airport lounge is full or already reserved/allocated.
o IDFC FIRST Bank or Dreamfolks assumes no responsibility in case a particular lounge operator
shuts down due to lease not getting renewed or for any such reason beyond the purview IDFC
FIRST Bank or Dreamfolks.
o Cardholders are not bound in any manner to avail the offer. Any participation by the Cardholder
shall be voluntary and the terms and conditions of the Lounge program shall be binding on the
cardholders.
4. Customer's obligations
o The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge
Facilities.
o The customer can access the lounge for 2 hours prior to the departure.
o For feedback and suggestions the customer can contact
o IDFC FIRST Bank @ 18605001111 or write at creditcard@idfcfirstbank.com;
DreamFolks @ 18001234109 or write at helpdesk@dreamfolks.in
5. Terms & Conditions subject to change.
Offer Terms and Conditions – Airport Spa Services:
o The program is applicable at select Spa centers at airport locations in India, via Dreamfolks to
cardholders holding an active IDFC FIRST Wealth Credit Card.
o The customer needs to present DreamFolks privilege card along with boarding pass at spa
counter to avail the service. Only 1 entry per cardholder will be permitted in a visit. Additional
Guest or Services will attract extra charges.
o The access will be provided to the authorized card holders only. The name on the boarding pass
will be checked with your DreamFolks Privilege Card.
o Cardholder can avail any one of the below services for up to 30 minutes duration:
o Foot Reflexology
o Head or Shoulder Massage
o Upper Back Massage
o IDFC FIRST Bank/Dreamfolks cannot guarantee a specific therapist or gender. All therapists are
always trained in both treatment and draping protocols to ensure your comfort
o It’s as per the discretion of spa to modify, eliminate and add to their facilities from time to time
o Spa guests must be 18 years of age or older to avail service, if without the approval or
accompaniment of an adult.
o Service is offered on first come first basis; in case therapists are busy, cardholder may have to
wait until therapist is available for next session.