Key facts about UK-based financial and related professional services 2023 www.thecityuk.com
CONTENTS CONTENTS
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Enhancing consumer welfare and convenience by embracing digital banking services
In recent years, financial services firms have made multi-billion pound investments to enable their customers to take
advantage of the shift towards digital banking and new payment systems.
• The use of contactless payments has increased rapidly in recent years, and even more so since the Covid-19
pandemic started. According to data from UK Finance, the number of annual transactions made with contactless
payment cards reached 13.1bn in 2021, up 36% from a year earlier. Contactless payments were particularly
important during the height of the pandemic as they discouraged people from using cash and promoted touch-free
payment methods as a public health measure; in October 2021, HM Treasury and the Financial Conduct Authority
increased the limit for contactless payments from £45 to £100. They remain extremely popular, and contactless card
payment volumes are expected to reach 19.4bn payments in 2031.
12
• At the end of 2021, there were 142m contactless cards in circulation. Ninety-one percent of debit cards had this
system, as well as eighty-nine percent of credit cards.
13
• In contrast, cash payments decreased by 2% from 2020 to 2021, accounting for 15% of payments in 2021 but
remaining the second-most-used payment method.
14
The number of cheque payments declined by 84% over the last
decade from 923m in 2011 to 150m in 2021.
15
• Eighty-six percent of the population used at least one form of remote banking during 2021; 65% used online
banking and 57%used mobile banking. In the last year, online banking penetration has fallen slightly as mobile
banking penetration has risen.
16
• During 2021, the number of payments via the Faster Payments Services (FPS) reached almost 3.6bn. Thirty-nine
percent of all payments made by businesses were done using FPS or other remote banking system.
17
• Traditional banks have embraced online and mobile banking, but globally, six top challenger banks are each valued
more than $1bn - three of which (OakNorth, Monzo Bank and Revolut) are based in the UK.
For more information about the methods of payment in the UK in 2021, see Figure 7.
18
12 UK Finance, ‘UK payment markets summary 2022’, (August 2022), p.3 & 9, available at:
https://www.ukfinance.org.uk/system/files/2022-08/UKF%20Payment%20Markets%20Summary%202022.pdf
13 Ibid.
14 UK Finance, ‘UK payment markets summary 2022’, (August 2022), p.9, available at:
https://www.ukfinance.org.uk/system/files/2022-08/UKF%20Payment%20Markets%20Summary%202022.pdf
15 UK Finance, ‘UK payment markets summary 2022’, (August 2022), p.6, available at:
https://www.ukfinance.org.uk/system/files/2022-08/UKF%20Payment%20Markets%20Summary%202022.pdf
16 UK Finance, ‘UK payment markets summary 2022’, (August 2022), p.9, available at:
https://www.ukfinance.org.uk/system/files/2022-08/UKF%20Payment%20Markets%20Summary%202022.pdf
17 UK Finance, ‘UK payment markets summary 2022’, (August 2022), p.5, available at:
https://www.ukfinance.org.uk/system/files/2022-08/UKF%20Payment%20Markets%20Summary%202022.pdf
18 UK Finance, ‘UK payment markets summary 2022’, (August 2022), p.8, available at:
https://www.ukfinance.org.uk/system/files/2022-08/UKF%20Payment%20Markets%20Summary%202022.pdf
Attracting foreign direct investment to the UK
The UK remains a key destination for financial and related professional services investment. The standard measure of
such investment, inward foreign direct investment (FDI), is a volatile indicator that can show significant changes from
year to year (for example, in any given year the figure may be distorted by a particularly large deal(s).
In 2021, the latest year for which data are available, the financial services sector attracted £4.5bn in FDI inflows. In
a year in which the UK registered negative FDI inflows overall (in other words, net disinvestment in the economy),
financial services and professional, scientific and technical services—the wider category that includes legal, accounting
and management consulting services—were among the sectors that continued to attract net inflows; see Figure 6 for
detail. Over the past five years (2017-2021), cumulative inflows of financial services FDI totalled £60.8bn, equivalent to
36.6% of overall FDI, constituting the sector that most attracted FDI.
11
Figure 6: Inward FDI flow by top industrial activity, 2021, £m
Source: Office for National Statistics
Note: a negative sign indicates a net disinvestment in the UK which means that direct investment interests were sold, and/or reinvested earnings were negative
11 TheCityUK calculations based on Office for National Statistics, ‘Foreign direct investment flows into the United Kingdom by area, main country
and industrial activity of UK affiliates, 2018 to 2021’, (23 January 2023), available at: https://www.ons.gov.uk/businessindustryandtrade/
business/businessinnovation/datasets/foreigndirectinvestmentinvolvingukcompanies2013inwardtables
Retail and wholesale trade, repair of motor vehicles and motor cycles
Food products, beverages and tobacco products
Electricity, gas, water and waste
Transport equipment
Administrative and support service activities
Textiles and wood activities
Agriculture, forestry and fishing
Transportation and storage
Petroleum, chemicals, pharmaceuticals, rubber, plastic products
Financial services
Information and communication services
Professional, scientific and technical services
-20,000 -15,000 -10,000 -5,000 0 5000 10,000
-16,875
-9,141
-5,053
-372
-289
-72
-8
1,130
1,309
4,500
5,901
7,199
Making a positive difference to people’s lives