We take the privacy of our customers very seriously and
handle personal data in accordance with our Privacy Policy.
Tesla users only:
Please be aware that Tesla may have access to certain of your
personal data when renting a Tesla. This is governed by this
Privacy Notice - tesla.com/legal/privacy.
Choice of vehicle
IMPORTANT: It is your sole responsibility to decide which
vehicle to select for your rental. You must ensure that you
are comfortable with the capabilities and any limitations
associated with the vehicle that you select.
We recommend that you charge the battery as often as possible
to keep it in the 20-80% range of charge. Charging the EV when
the battery status is below 20% will mean that the charge time is
increased.
IMPORTANT: You must not allow the battery charge to fall
below 10% as this significantly impairs the battery life and may
damage the battery. Breakdown caused by low battery will be
your sole responsibility. Please see the breakdown section of
the Rental Terms for guidance on what to do in such an event.
The vehicle information on our website will describe a range
which is theoretically achievable on a full charge based
on available market data. Please be aware that this is a
theoretical range only and is not guaranteed - battery life
is aected by a number of factors including model, driving
style, terrain/road conditions, weather conditions, battery
composition and age.
Charge Status:
When you collect the EV we will try to ensure that the EV has
a charge status of at least 75%. The battery status will be
captured by our i-check technology.
During your rental you should plan charging stops in advance
of low battery status. Recharging EVs is fundamentally
dierent to refueling a petrol/diesel counterpart. Best practice
is to charge wherever you park, including overnight stays and
supplementing with rapid charging as required.
IMPORTANT: It is your responsibility to ensure that the EV has
sucient remaining battery to complete your journey or get
you to a Charging Station.
Charging Stations:
We have partnered with Shell Recharge to create an approved
network of Charging Stations (each a Network Charging
Station). We recommend that you use Network Charging
Stations to charge the EV during your rental to remove the
Pick Up
During your rental
Privacy
Caring for your EV
Range
Charging
need for you to register with a charging provider and to
streamline your charging experience. If the EV you have
rented is a Tesla then Tesla Chargers are also part of the
approved network. If your rental rate includes the use of
Network Charging Stations then a fair use policy applies.
You can find more information about our Network Charging
Stations here. However, you can charge the EV at any public or
private Charging Station at your sole discretion.
IMPORTANT: If you choose to use a Charging Station which
is not a Network Charging Station you may be required to
register with the alternative provider and may also incur a fee
for charging the vehicle. You are responsible for any such
registration (including accepting any terms and conditions and
privacy policy) and any fees.
Charging Stations must be used in accordance with the
instructions provided at that location. You are solely
responsible and liable for your use of any Charging Station.
If you misuse or damage a Charging Station (whether a
Network Charging Station or other Charging Station) we
may receive a fine or a claim for damages. If this happens
we will pass that fine or damages on to you together with an
administration fee (see Charges below).
IMPORTANT: Parking fees are separate to charging fees –
always check the parking rules on entry to a car park.
You must ensure that you use the Charging Station and
cable (either the cable provided with the EV or a tethered
cable attached to the public charger) in a responsible and
considerate manner to ensure that you do not cause a trip
hazard or other danger to members of the public.
We reserve the right to support investigations and provide any
relevant information to third parties in connection with misuse
of and/or damage to Charging Stations.
IMPORTANT: When using a public Charging Station (including
a Network Charging Station), at the end of your charging
session you must move the vehicle. If you do not then you
may be subject to a parking fine or Idle Fees which we will
pass on to you together with the Fines Administration Fee
(see the Charges section below).
Equipment
Key Fob/Charge Card:
We may provide you with a Key Fob on the EV key ring or a
Charge Card when you collect the EV to enable you to use
Network Charging Stations. The Key Fob must remain on the
key ring at all times.
IMPORTANT: You must notify us immediately if you lose or
damage the Key Fob/Charge Card during your rental (please
see Contact section of Rental Terms).
You will be responsible for returning the Key Fob/Charge Card
in the same condition at the end of your rental period. This will
be part of the checking process at the end of the rental. If you
do not return the Key Fob/Charge Card then charges will apply
(see Charges below).