29
WARRANTIES
Trex Company, Inc. (hereinafter “Trex”) warrants to the original
purchaser (“Purchaser”) that, for the period of time set forth in
the following sentence, under normal use and service conditions,
Trex
®
product (the “Product”) shall be free from material defects
in workmanship and materials, and shall not split, splinter, rot or
suffer structural damage from termites or fungal decay. The term
of such warranty shall be twenty-five (25) years from the date of
original purchase for a residential application, and ten (10) years
from the date of original purchase for a commercial application.
If a defect occurs within the warranty period, Purchaser shall
notify Trex in writing and, upon confirmation by an authorized Trex
representative of the defect, Trex’s sole responsibility shall be, at its
option, to either replace the defective Product or refund the portion
of the purchase price paid by Purchaser for such defective Product
(not including the cost of its initial installation).
For purposes of this warranty, a “residential application” shall
refer to an installation of the Product on an individual residence,
and a “commercial application” shall refer to any installation of the
Product other than on an individual residence.
Notwithstanding the foregoing, (a), the term of the warranty
for the LED lights and housing for Trex Deck Lighting
TM
shall
be seven (7) years, the term of the warranty for the LED lights
and housing for Trex Landscape Lighting
TM
shall be five (5)
years, the term of the warranty for the dimmer, timer and
transformer for both shall be three (3) years, and the term of
the warranty for the motion controller for both shall be one
(1) year, in each case provided that a Trex transformer is used
(with no warranty on any components if a Trex transformer
is not used), and any other parts or accessories shall not
be warranted; (b) with respect to hardware for the Trex
Surroundings
®
gate (gate frame, hinges and screws), the term
of the warranty shall be five (5) years, (c) with respect to Trex
Decorative Balusters, the term of the warranty covering the
paint coating shall be ten (10) years, and shall be prorated
in the following manner: 100% replacement for the first five
(5) years; and 50% replacement for the next five (5) years,
(d) the term of the warranty for Transcend Product used as
outdoor cladding shall be twenty-five (25) years for both a
residential application and a commercial application, and (e)
this warranty shall not apply to Trex Elevations
®
steel deck
framing, Trex Signature
®
aluminum railing and TrexTrim
TM
(which each have separate warranties).
TO THE FULLEST EXTENT PERMITTED UNDER THE LAW, THIS
WARRANTY SHALL NOT COVER AND TREX SHALL NOT BE
RESPONSIBLE FOR COSTS AND EXPENSES INCURRED WITH
RESPECT TO THE REMOVAL OF DEFECTIVE PRODUCT OR THE
INSTALLATION OF REPLACEMENT MATERIALS, INCLUDING
BUT NOT LIMITED TO LABOR AND FREIGHT.
With respect to a residential application, this warranty may be
transferred one (1) time, within the five (5) year period beginning
from the date of original purchase by the Purchaser, to a subsequent
buyer of the property upon which the Product was originally
installed. With respect to a commercial application, this warranty
is freely transferable to subsequent buyers of the property upon
which the Product was originally installed.
To make a claim under this limited warranty, Purchaser, or the
transferee, shall send to Trex, within the warranty period referred to
above, a description of the claimed defect and proof of purchase, to
the following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
Trex does not warrant against and is not responsible for any
condition attributable to: (1) improper installation of Product
and/or failure to abide by Trex’s installation guidelines, including
but not limited to improper gapping; (2) use of Product beyond
normal use and service conditions, or in an application not
recommended by Trex’s guidelines and local building codes; (3)
movement, distortion, collapse or settling of the ground or the
supporting structure on which Product is installed; (4) any act
of God (such as flooding, hurricane, earthquake, lightning, etc.),
environmental condition (such as air pollution, mold, mildew, etc.),
staining from foreign substances (such as dirt, grease, oil, etc.), or
normal weathering (defined as exposure to sunlight, weather and
atmosphere which will cause any colored surface to gradually fade,
chalk, or accumulate dirt or stains); (5) variations or changes in
color of Product; (6) improper handling, storage, abuse or neglect
of Product by Purchaser, the transferee or third parties; or (7)
ordinary wear and tear.
No person or entity is authorized by Trex to make and Trex shall not
be bound by any statement or representation as to the quality or
performance of Product other than as contained in this warranty.
This warranty may not be altered or amended except in a written
instrument signed by Trex and Purchaser.
TO THE FULLEST EXTENT PERMITTED UNDER THE LAW,
UNDER NO CIRCUMSTANCES WILL TREX BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT
(INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT
LIABILITY) OR OTHERWISE, AND TREX’S LIABILITY FOR NON-
PERSONAL INJURY CLAIMS WITH RESPECT TO DEFECTIVE
PRODUCT SHALL IN NO EVENT EXCEED THE REPLACEMENT
OF SUCH PRODUCT OR REFUND OF THE PURCHASE PRICE,
AS DESCRIBED ABOVE.
Some States or Provinces do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. This warranty gives you specic legal
rights, and you may also have other rights that vary from State to
State or Province to Province.
Copyright © 2019 Trex Company, Inc.
TREX
®
LIMITED WARRANTY
NOTE: Construction methods are always improving. Please refer to www.trex.com for the most up-to-date installation requirements.