MANCHESTER POLICE DEPARTMENT

Manchester, New Hampshire

Annual Report

July 1, 2002 - June 30, 2003

351 Chestnut Street, Manchester, New Hampshire 03101

Telephone (603) 668-8711

Main Fax (603) 668-8941

Administrative Fax (603) 628-6137

Web Site: www.manchesterpd.com

2003 Annual Report ♦ Manchester Police Department

Organized...........................................1846

Sworn Officers...................................202

Civilian Personnel..............................78

Budget................................................$18.2 million Rank Structure

Median Age .......................................37

Mean Years of Service.......................10 Chief of Police

Facilities.............................................5 Deputy Chief

Marked Patrol Vehicles .....................36 Captain/Captain Detective

Unmarked Vehicles ...........................18 Lieutenant/Lieutenant Detective

Specialty Vehicles .............................6 Sergeant/Sergeant Detective

Mountain Bikes..................................18 Police Officer/Detective

Motorcycles .......................................3

Horses ................................................2

Canines ..............................................9

Total Calls for Service.......................77,210

Motor Vehicle Stops..........................22,288

Founded .............................................1810

Government .......................................Mayor and 14 Aldermen

City Budget........................................$218.8 million

Area....................................................33.9 sq. miles

Population..........................................107,006

Under 18 Population..........................23,358

Police Officer/Population Ratio.........1 per 540

Population Density.............................3275 per sq. mile

Registered Voters...............................45,410

Unemployment Rate ..........................3.4%

Property Tax Rate per Thousand .......$25.68

Public School System Population......17,189

Public Schools ...................................20

Non Public Schools............................11

Colleges and Universities ..................4

Hospitals ............................................2

Congressional Representatives ..........Senator Judd Gregg

Senator John Sununu

Rep. Jeb Bradley

Rep. Charles Bass

anchester PD at a Glance

City of Manchester at a Glance

2003 Annual Report ♦ Manchester Police Department

Table of Contents

Vision Statement .....................................................1

In Memoriam ...........................................................2

Message from the Police Commission .................... 3

Message from the Chief...........................................4

Administrative Division ..........................................5

Patrol Division.........................................................6

Investigative Division..............................................7

Professional Standards.............................................8

Special Investigations..............................................9

Traffic Division .....................................................10

Training Division..............................................11-12

Operational Chart ..................................................13

Organizational Chart .............................................14

Canine Unit............................................................ 15

Communications Division .....................................16

Community Police .................................................17

Fleet Maintenance .................................................18

Crime Prevention..............................................19-20

Juvenile Division ..............................................21-22

Records ..................................................................23

Animal Control......................................................24

Domestic Violence ................................................25

Ordinance Violations.............................................26

Business Office...................................................... 27

Financial Statement ...............................................28

Retiree Roster ........................................................29

Produced by: Rachael J. Page

Printing by: Murroney’s Printing

2003 Annual Report ♦ Manchester Police Department

The Vision Statement

of the

Manchester Police Department

♦ The Manchester Police Department will be the finest municipal police organization in the

nation, delivering the highest level of public safety to our community.

♦ We will demonstrate the highest ethical and moral standards, honoring both our oath and

professional responsibilities.

♦ The highest degree of professionalism and pride will be the standards, which all department

members strive for in the daily dispatch of their duties.

♦ We will support the mission of the Manchester Police Department and share the values of the

organization, while building trust with each other and the community.

♦ Communication, suggestions and acceptance for new ideas will be encouraged, while issues

and concerns will be addressed in a timely fashion.

♦ Hard work, initiative, creativity, leadership, courage, enthusiasm, and the commitment to

exceed expectations will be acknowledged and rewarded.

♦ Hiring, assignment, and promotion will be based upon the principals of fairness and merit

allowing every individual, at any point in his or her career, to work toward and achieve their

maximum potential.

♦ All employees and members of the community regardless of race, religion, sex or political

belief will be treated equally and with respect.

♦ We will maintain honest and open relationships at all organizational levels, with employees

and the community. We will learn from but not linger on the past.

♦ We will continually critique ourselves, focusing on performance, growth, values, and

training.

In Memoriam

2003 Annual Report ♦ Manchester Police Department

I never dreamed it would be me

My name for all eternity

Recorded here at this hallowed place

Alas, my name, no more my face

"In the line of duty" I hear them say

My family now the price will pay

My folded flag stained with their tears

We only had those few short years

The badge no longer on my chest

I sleep now in eternal rest

My sword I pass to those behind

And pray they keep this thought in mind

I never dreamed it would be me

And with heavy heart and bended knee

I ask for all here from the past

Dear God, let my name be the last

These officers were killed in

the line of duty while serving

the citizens of Manchester…

Sergeant Henry Mcallister

May 21, 1895

Inspector William M. Moher

July 3, 1921

Officer Ralph W. Miller

October 2, 1976

Message from the Police Commission

2003 Annual Report ♦ Manchester Police Department

John Tenn, Michael O’Shaughnessey,

Chairman Fern Gelinas, Ralph Garst, James

McDonald, Chief John Jaskolka and

Monsignor Colin MacDonald.

Under the City Charter, the Police Commission provides citizen input to the Chief of

Police and the Board of Mayor and Aldermen in the form of consulting, advising, and

policy recommendations. Members of this Commission meet monthly and serve on

several Police Department committees. We assist the Chief in maintaining the safety and

security of the community.

The personnel of the Manchester Police Department, both sworn and civilian, are proud

to be a part of one of the finest police departments in the United States. This is affirmed

by our affiliation with the Commission on Accreditation for Law Enforcement Agencies,

Inc., which we became a part of in March 1990, and re-accredited in1995 and 2000. We

are pleased to announce our third successful re-accreditation in 2002. Each and every

one of our members plays an integral part in the success of our department. Our most

important goal is to ensure the safety and well being of the citizens of Manchester.

We truly appreciate the fact that the Board of Mayor and Aldermen support our

department, but without the help and cooperation of the residents and businesses of the

City, it would be impossible to maintain the high quality of service provided by the

Manchester Police Department.

The Manchester Police Commission is proud to be a part of the 2003 Annual Report as

evidence of the performance of the dedicated personnel of the Manchester Police

Department.

Message from the Chief

2003 Annual Report ♦ Manchester Police Department

“The past year has been both an

exciting and challenging one for the

Manchester Police Department.”

Chief John A. Jaskolka

The past year has been both an exciting and

challenging one for the Manchester Police

Department. This year will best be remembered as a

year of unprecedented change. In December of

2002 the Department experienced the largest number

of promotions in its history. Three new Deputy

Chiefs were promoted which created a total of 13

promotions within the ranks and 26 internal transfers within the department. A very short

four months later, Chief Mark Driscoll announced his retirement and I, in turn, was appointed

Chief of Police causing another 9 promotions and 18 internal transfers. In a matter of 4 short

months the entire Administration of the Department changed along with multiple other

changes within the Divisions of the Department. In the very near future the final transfers

will be made to round out the department.

Were it not for the dedication of our employees, both sworn and civilian, these changes could

not have occurred. The entire Department bonded together and continued its mission of

public safety to the citizens of Manchester without skipping a beat. At the same time,

everyone also came out in full support of the new Administration

During the past year, five of our officers have been called to active duty in the military to

fight the war on terrorism. Our officers here at home have received and continue to receive,

specialized training regarding terrorism. We all realize America will never be the same, but

as a Department we are committed to providing the highest level of public safety to our

citizens.

Once again this year the Department will face the “First in the Nation Primary” which, by

prediction, will bring Presidential candidates into the City and State in unprecedented

numbers. The last primary brought us over 40 VIP visits. We do not expect this year to be

any different. Meetings have already started with the United States Secret Service regarding

these visits.

I would be remiss if I did not thank the citizens of Manchester for their confidence and

continued support of the Manchester Police Department. Our department can only be as

good as the support we get from our citizens. This bond is what makes the Manchester

Police Department such an outstanding department and the City of Manchester a remarkable

community to live in.

Administration

2003 Annual Report ♦ Manchester Police Department

“Each division deserves recognition for the

tireless efforts they put forth each and every

day.”

Deputy Gary Simmons

The Manchester Police Department has gone through a variety of changes this past year. Several of

these changes have occurred in the past few months as a result of retirements and promotions. A vast

amount of history and institutional knowledge has departed our building as a result of these and other

recent retirements, but our mission remains the same and business continues to come through our

doors without hesitation. As these changes occurred, I have been given the opportunity to oversee the

administrative aspects of the department.

I have appreciated this opportunity, as I firmly believe the functions of the department come together

with the work base of the administrative divisions and the support these divisions provide the

department. Each and every move made by members of the department eventually finds its way to an

administrative division.

With the vast amount of changes, the department has recruited many new officers and civilian

personnel. With the large number of background investigations, additional training needs and the

attention to detail in that regard, I commend the Training Division for the continued efforts. I also

extend thanks to the Investigative Division for their help investigating the backgrounds of the

numerous police applicants that have come through this year.

Each division deserves recognition for the tireless efforts they put forth each and every day.

Information Support for their technology upgrades and care of the system, Records for their never-

ending function of organizing our work product. Crime Prevention for their continued efforts in the

schools and attention to numerous requests of the public that pour in daily. Business Services, who

maintain our budget, extra details and all the tasks associated with new recruits, retirements and

FMLA. Fleet and Building Maintenance for keeping our vehicles and building functional on a

limited budget, Legal Division for the additional tasks associated with their assignments and the

successful operation of our Plea negotiation programs. Communications for continued diligence,

professionalism and ability to keep the officer on the street informed and the public their number one

priority.

Additional recognition goes to the Ordinance Violations Bureau who has operated without on-site

supervision for the past several months. Janice St. Germain and Karen Bergeron have continued to

keep the bureau up and running despite that void.

Lastly the department has gone through National Re-accreditation and I would commend Lt. Glennon

and Rachael Page for their efforts during the process and re-assessment.

I would also like to thank members of the Patrol Division for their professionalism and performance

while I was assigned to their division, as well as the Detective Division for the efforts they put forth

daily during my assignment in their unit as well.

Patrol

2003 Annual Report ♦ Manchester Police Department

“…we continue to be impressed with the

extraordinary level of professionalism,

commitment and dedication to duty each

member of the Division brings to the City.”

Deputy Glenn Leidemer

As reflected in the Department’s organizational chart, the Patrol Division is made up of 3

shifts, plus a number of individual Units each having specific responsibilities. In total,

the 145-plus person division is comprised of 3 Captains, 4 Lieutenants, 13 Sergeants, 120

Police Officers and 8 civilians. Approximately 100 Officers are divided amongst the

shifts and the Units vary in size from the Traffic Unit with a compliment of 15 to the 2

person Animal Control Unit.

In addition, the Department’s Civil Disturbance Resolution Team, Special Reaction

Team, K-9 Officers Equestrian Officers also fall under the umbrella of the Patrol

Division.

During the course of the past year, there were a historic number of promotions resulting

in a significant turnover of Patrol Supervisors and an even greater number of new hires.

As one would expect, these changes presented the Division with a myriad of challenges

but with such challenges come opportunities. I am pleased to announce that the

Division’s unyielding efforts to meet those challenges resulted in a smooth transition.

For that I extend my gratitude to Supervisors and rank and file alike. I would especially

like to recognize the respective Shift and Unit Commanders. Their tutelage to personnel

at every level was invaluable in leading to our success.

As each Unit generates its own Unit message, I will avoid “stealing their thunder” by

listing their accomplishments. However, as a representative of the Administration, I

would be remiss if I did not mention that we continue to be impressed with the

extraordinary level of professionalism, commitment and dedication to duty each member

of the Division brings to the City.

I would also like to use the annual report as an opportunity to extend my sincere thanks

of the Patrol Division to the citizens of Manchester for their continued assistance in

furthering our goal of making our community a safer and better place in which to live and

work. In Manchester, the community policing philosophy is alive and well!

In closing, with our Nation having been at war during the reporting year, I am proud to

say that five of our City’s finest were called to serve their Country. None of the five have

yet to return to the MPD, but each one remain in our thoughts and prayers.

Investigations

2003 Annual Report ♦ Manchester Police Department

“We have also placed a strong emphasis on

training to ensure that our Detectives increase

their knowledge and skill levels.”

Deputy Richard O’Leary

The criminal investigation function of the Manchester police department is the responsibility of the

Investigative Division. There are 40 investigators assigned to the investigative division which

consists of the following units; Detectives, Juvenile, Domestic violence and Special investigations.

The primary focus of members assigned to the division are to conduct investigations in to criminal

conduct contrary to the New Hampshire criminal code and other special investigations as authorized

by the Chief of Police.

The existence of the investigative division within the structure of the police department is significant.

It places the responsibility for long-term investigations of criminal offenses into the hands of

personnel who have been specifically trained to conduct them and have the innate ability to develop

and exploit sources of information.

The year 2002 was active and challenging for our investigators. The following highlights a few of the

more serious cases handled by our investigators: In January Arthur Ferretti III was arrested for

stabbing Danny Boudreau which caused serious bodily injury. Subsequent to his arrest Ferretti was

convicted on the First-degree assault and is currently serving his sentence. In June John Delgenio

was arrested for attempted murder. Delgenio learned that a young victim whom he had previously

sexually assaulted wanted to disclose his deviant acts. As a result of this Delgenio attempted to

murder his victim by shooting at him. Fortunately Delgenio was unsuccessful missing his young

victim who fled into a wooded area seeking safety. Delgenio was subsequently convicted and

sentenced.

The highlight of the year came when members of the division were working on several “cold cases”

and came up with a lead in the Lucy Lemaire homicide, which occurred in 1989. A suspect in the

case, Beltazar Sales Robelez, was located due to a finger print match from an arrest in Oklahoma in

which the defendant was using an alias. Two of our Detectives flew to Texas where they located and

arrested Beltazar Sales Robelez. A confession was obtained by our Detectives and Robelze was

extradited back to Manchester. Robelze subsequently plead guilty to the murder and testified against

his ex-girl friend Lucille Sanchez who hired Robelez to carry out the murder. Lucielle Sanchez was

eventually found guilty at trial and sentenced to life in prison.

The division also acquired new technology to stay current on trends and changes in the investigative

and forensics fields. We have also placed a strong emphasis on training to ensure that our Detectives

increase their knowledge and skill levels. Our Detectives have attended in service training at the

State academy, along with other specialized course work hosted by the International Association of

Police Chief and other Federal law enforcement agencies. Topics were varied ranging from homicide

and arson investigations to homeland defense initiatives including the detection of terrorist activities.

Professional Standards

2003 Annual Report ♦ Manchester Police Department

“The Professional Standards Unit will continue to

ensure the high standards that are required of the

members of the Manchester Police Department.”

Captain Marc Lussier

The Manchester Police Department continues to maintain

professional standards to ensure agency integrity, efficiency, and the fair and impartial

administration of law enforcement in the Manchester community. The Professional Standards

Unit is responsible for meeting this challenge.

The Professional Standards Unit is responsible for the administration of personnel complaints and

internal investigations in a prompt, thorough, and judicious fashion. Additional responsibilities

include the maintenance of all records concerning complaints and investigations and ensuring

strict confidentiality. The unit also reviews all positive and negative disciplinary matters,

incidents involving the use of force, police-involved automobile accidents, police pursuits,

employee evaluations, and probationary reports.

Upon completion of an investigation, the Chief of Police will provide a written or verbal

notification to the complainant and employee concerning the results of an investigation. Final

disposition of the case may be any of the following:

1. Sustained: The allegation is substantiated.

2. Unfounded: The allegation is false or not factual

3. Exonerated: The incident occurred, but the member/employee acted lawfully, properly

and in accordance with procedure.

4. Not Sustained: The allegation is not substantiated. No sufficient evidence was uncovered

to prove or disprove the allegation.

5. Misconduct Not Based on Complaint (Sustained): Substantiated misconduct which was

not based or alleged in the initial report.

Complaint Procedures

If any individual wishes to lodge a complaint against a department employee or a particular

procedure, that person need only:

1. Notify any Police Supervisor

2. Notify the Officer in Charge

3. Notify the Professional Standards Unit

4. Notify the Chief of Police

Complaints made either in person, by telephone, by U.S. Mail, or e-mail will be accepted and

investigated. Confidentiality is assured at all times. In the calendar year of 2002, there were three

internal affairs investigations conducted. In two of the matters the charges were sustained, and in

the third the Officer was exonerated.

The Professional Standards Unit will continue to ensure the high standards that are required of the

members of the Manchester Police Department. The preservation of these standards will continue

to enhance the positive relationship between the Manchester Police department and the

community it serves.

Special Investigations

2003 Annual Report ♦ Manchester Police Department

“I would like to thank all who have contributed

assistance and information to our unit to make

this another successful year.”

Sergeant Robert Moore

SIU had a very successful past year. We again joined forces with the NH State Police, the

NH Drug Task Force, HIDTA and the FBI to get the results listed below. Our investigations

targeted all levels of dealers, from street level to top suppliers. Operation Streetsweeper was

at the heart of these investigations. The following are some highlights from the past year:

♦ over 100 individual arrested for felony drug charges

♦ 23 search warrants executed

♦ Seizures to include:

♦ Approx. 14 kilos of cocaine

♦ 26 ounces of crack

♦ over 1300 bags of heroin

♦ over 300 pounds of marijuana

♦ approx 500 various prescription pills

♦ over $760,000 in US Currency

♦ 12 firearms

I would like to thank all who have contributed assistance and information to our unit to make

this another successful year.

Traffic Divison

2003 Annual Report ♦ Manchester Police Department

“The Traffic Division underwent some significant

changes this past year.”

Lieutenant Richard Valenti

The Manchester Police Department Traffic Division is part of the Patrol

Division and falls under the span of command of the Deputy Chief of

Patrol. Members of the Traffic Division include: Supervisors Lieutenant

Richard Valenti and Sergeant Shawn Fournier. Auto Theft Investigator Charles Piotrowski. Traffic

Investigators: John Buchan, Jeffrey Kelley, Brian Blais and Paul Grugan. Motor Vehicle Enforcement

Officer Robert Harrington. Divisional Secretary Barbara Fletcher. Parking Control Officers: Belinda

Scarboro, Krystyna Donati, Paula Sawyer, Paula Kay Bourgeois and 40 School Crossing Guards.

The Traffic Division underwent some significant changes this past year. Lieutenant Lussier and

Sergeant Kinney were promoted and left the division. Enforcement Officer Kevin Ainsworth and

Ordinance Supervisor Barbara Dziura retired.

The Traffic Division is responsible for the investigation of serious motor vehicle crashes and fatalities,

auto thefts, motor vehicle enforcement and education, coordination of security and flow for special

events, parking control, school crossing guards, and a variety of road races, walkathons, parades and

Fireworks.

Working in unison with the Highway Enforcement Division, we continued to conduct inspections of

all city taxis. During our surprise inspection we and found numerous deficiencies. 3 taxis were put out

of service, 1 permanently and 7 Summons were issued for various inspection violations. The taxi

owners worked with us and to their credit repaired all deficiencies and had the taxis back in service

within a very short time.

With funding from the New Hampshire Highway Safety Agency, we conducted several seat belt

enforcement campaigns directed towards educating both children and their parents about the need for

children to wear seatbelts. Working with the Highway Safety Agency, we also held our annual

Seatbelt Challenge at Memorial High. At the statewide challenge, Memorial High placed sixth.

Our Parking Control Officers issued 65,806 parking citations for the calendar year. Ordinance

Violations Bureau collected 1,332,427 dollars for the calendar year in parking fines. The department

mobile PCO “Kay” Bourgeois addressed abandoned vehicles, parking issues throughout the city and

the booting vehicles, which owe excessive parking fines.

Officer’s Jeffrey Kelley and Brian Blais this year successfully completed North American Standard

Level 1- Federal Motor Carrier Safety; making them the only local New Hampshire Law enforcement

officers nationally certified to conduct commercial vehicle inspections.

Officer Piotrowski’s hard work once again paid dividends; automobile theft was reduced from 271

down to 241 this year. Officer Piotrowski was able to charge 95 suspects with various motor vehicle

offenses.

Motor vehicle enforcement continues throughout the city. This past calendar year our officers

responded to 6, 474 accidents, initiated 22,288 motor vehicle stops, and issued 11, 788 summonses.

Much of the Traffic Division’s efforts were directed toward school zones and residential

neighborhoods. The Traffic Division, in concert with the New Hampshire State Police, continued to

do motor vehicle enforcement throughout the summer months.

Training Division

2003 Annual Report ♦ Manchester Police Department

“It is our mission to continue to provide the

citizens of the City of Manchester with the best-

trained and best-equipped officers available.”

Sergeant Steve Ranfos

The Training Unit has seen a whirlwind of activity and change during this past year. The

staff has remained extremely busy with the task of fulfilling mandatory training requirements

for our sworn personnel and a variety of other in-service training for both sworn and civilian

employees. Beyond fulfilling in-service training requirements the training unit is responsible

for recruiting the best possible police and civilian candidates, administering the various

phases of testing, identifying the best candidates and then conducting extensive background

investigations. Once hired, these new employees participate in our own demanding training

program. With the numerous personnel retirements during this fiscal year, the training unit

has been under constant strain while attempting to fulfill our training requirements and

maintain full staffing.

During the first half of the year, the Training Unit consisted of Sergeant Richard Reilly,

Officer Ernie Goodno, Officer John Dussault and Officer Robert Cunha. Together as one

cohesive unit, these officers were able to accomplish an enormous amount of work. Sergeant

Reilly worked diligently on acquiring funding from the Domestic Preparedness program to

begin outfitting our department with state of the art gas masks, bio hazard suits and

protective gloves. Through his efforts, a bio hazard kit was assembled and placed into every

police cruiser. Since that time, the Training Unit has secured funding from phase II of this

grant. We have recently secured similar protective outfitting for all sworn employees. Officer

Cunha and Goodno and Dussault remained busy identifying, hiring and training both sworn

and civilian employees. Their level of expertise in this area is displayed daily by the high

level of professionalism and commitment of these new employees now working within our

agency.

The most significant task undertaken by the Training Unit was the firing range renovation

project. Our internal firing range was over twenty years old and had been closed for the last

several years due to disrepair. The administration recognized the importance of having a

functioning, safe range and as such the Training Unit was tasked with developing an

effective renovation plan and overseeing the actual work. Under the direction of Sergeant

Reilly, Officer John Dussault spent countless hours, researching and developing a renovation

plan. Officer Dussault monitored the six-month project until it was nearly complete. With the

promotion of Officer Dussault to Sergeant, Officer Eve Eisenbise was assigned as range

officer. Officer Eisenbise worked extremely hard to put the finishing touches on the new

range, opening it just in time to begin firearms training for our most recent police recruits.

With the numerous retirements that took place during the year, there were many promotions.

Congratulations to Sergeant Richard Reilly promoted to Lieutenant and assigned to the

Juvenile Division. Congratulations to Officer's Ernie Goodno, Robert Cunha and John

Training Division

2003 Annual Report ♦ Manchester Police Department

Dussault who were all promoted to the rank of Sergeant and re-assigned to the Patrol

Division.

These promotions brought reassignments to the Training Unit. In the latter half of the year,

Sergeant Steve Ranfos took over as the Training Director, Officer Maureen Tessier as

Recruitment Selection Officer, Officer Todd Biery as Training and Supply Officer and

Officer Eve Eisenbise was most recently assigned as the Range/Training Officer. All of these

officers came to the Division with a vast array of police experience. The transition of this

new team has been both smooth and productive. In the first six months, we have hired two

recruit classes and are now in the final process of putting on our third such class. We have

also hired several dispatchers and filled other key civilian positions.

“Working together with local, State and Federal agencies, the City

of Manchester is ready to respond to any foreseeable emergency.”

Use of force Training was completed for all sworn employees early on this year. This

training included both lecture and hands on weapons retention, handcuffmg and baton

training. We were also able complete a qualification course for each weapon system for a

large portion of our sworn personnel. With the help of the Attorney General's office, all

sworn employees have attended a four-hour block of legal update training. This training was

well received and unique in that officer's were posed with relevant scenarios and asked how

they would respond based upon their understanding of current New Hampshire law. This

format provided lively debate and help to drive home current legal concepts in a manner that

the officers could relate to day to day work on the street.

Between the ongoing hiring process, mandatory and in-service training, members of the

Training Unit have also remained responsible for receiving, reviewing and distributing

intelligence concerning terrorists threats. Along the line of Terrorism and Home Land

Security , personnel from the City Health Department, Manchester Fire Department and

Police Department Training Unit have worked together to develop and implement a Small

Pox and Sars outbreak response plan. This team has developed a comprehensive response

plan as a component of the overall city Emergency Response Plan. Working together with

local, State and Federal agencies, the City of Manchester is ready to respond to any

foreseeable emergency.

The training staff remains motivated to face all new challenges as they unfold throughout the

year. We will continue to tailor our needs to those of the members of our department and the

City of Manchester. It is our mission to continue to provide the citizens of the City of

Manchester with the best-trained and best-equipped officers available.

Communications Criminal

Unit Investigations Unit

Professional Crime

Standards Prevention

Building and Motor Community Information

Vehicle Maintenance & Accreditation

Special Reaction Domestic

Team Violence Unit

Evidence Mountain Bike

Maintenance Patrol Unit

Community Policing Special Investigative

Unit Unit

Crime Analysis Information Support

Records UnitCanine Unit

Mounted Patrol UnitLegal Unit

Manchester Police Department

Operational Chart

Administration Training Unit

Business OfficeJuvenile Unit

CHIEF OF POLICE

Professional Standards

& Legal Unit

Police Commission

DEPUTY CHIEF DEPUTY CHIEF DEPUTY CHIEF

Investigative Division

Administrative

Planning/Research Division

Patrol Division

Captain

or Investi

ations

Arson and Bombs

Burglary Unit

Evidence Maintenance

Special Investigative Unit

Street Crime Unit

Organized Crime,

Narcotics & Gambling

Juvenile Unit

Chase Unit

School Liason

Transcriptionists

Checks, Fraud and Gun

rmi

Domestic Violence Unit

Legal Unit

Captain

Administration

Adult & Juvenile

Cou

Records Management

Training Unit

Recruitment &

ect

Weapons & Supply

Crime Prevention and

Communications Unit

Ofc. Friendly, DARE

REAT

Ordinance Violations

Building and MV

Business Office

Crime Analysis

Telecommunications

Information Support

Community Information

tat

Second Relief

First Relief

Third Relief

Traffic Unit

Parking Control

Stolen Vehicles

Motorcycle Unit

Equestrian Unit

Special Reaction Team

K-9 Unit

Animal Control

Mountain Bike Patrol

Community Policing Unit

Civil Disturbance

Response Team

Canine Unit

2003 Annual Report ♦ Manchester Police Department

“The officers and their canine partners work

as a team to provide a variety of services to

their fellow officers and the community of

Manchester.”

Sergeant Ernie Goodno

The Manchester Police Canine Unit is best described as professional, dedicated and hard

working. The officers and their canine partners work as a team to provide a variety of

services to their fellow officers and the community of Manchester. I, with the assistance

Sgt. John Dussault have become the administrative and training supervisors for the unit.

We are excited to be part of such an excellent unit and we know that the success of our

unit will continue due to the professionalism, dedication and work ethics of the canine

teams that solidify our unit as a whole.

The unit is up to full compliment with the new additions of Officer Robbie Leathers and

his K-9 partner Arri and Officer Chris Biron and his K-9 partner Anika. Both officers

and K-9s attended and graduated from the Boston Police Canine Academy in December

of 2002. Since their graduation these two teams have made an immediate impact on our

community by effecting several arrest and assisting with the recovery of evidence in a

variety of cases. We are excited to welcome our two new K-9 teams.

The unit continues to train at a vigorous and professional level. Training is conducted on

a variety of situations so that we are prepared for the most basic to the more bizarre

scenarios we may encounter. The entire unit adheres to the standards set forth by the

United States Police Canine Association (U.S.P.C.A.) for Police Dog #1 (patrol work)

and Police Dog #2 (tracking) Certifications. The U.S.P.C.A. held the Region #4 K-9

Field Trials in Auburn MA. Once again the K-9 teams from the Manchester, NH Police

Department put on an impressive display during the weekend competitions. There were

30 K-9 teams competing this year and our very own, Officer Jean Roers and K-9 Mack

placed 2

overall for the entire competition. For the second year in a row the

Manchester Police K-9 Unit won 1

place in the team competition which consisted of

Officer Joe Ryan - K-9 Argo, Officer Chris Goodnow - K-9 Wicco, Officer Nicole

Bujnowski – K-9 Fritz and Officer Eric Knight -K-9 Brogan. Congratulations to all for a

job well done. The officers of our canine unit are hard at work in an attempt to bring the

U.S.P.C.A. Region #4 Field Trials to Manchester in June 2004.

The Manchester Police Canine Unit is committed to develop and train on a level that will

ensure our continued success for the detection of narcotics, apprehension of criminals and

recovery of evidence and much more in order to keep Manchester a safe community.

Communications Division

2003 Annual Report ♦ Manchester Police Department

“The Communications Division of the Manchester

Police Department is committed to providing the

citizens of Manchester and the employees of the

Manchester Police Department with professional and

quality services.”

Rachael J. Page

Communications Manager

The Communications Division is made up of 3 sections: Emergency Services Dispatch,

Information Support and the Holding Facility. Combined, the Communications Division

is comprised of 5 Dispatch Supervisors, 15 Dispatchers, 5 Police Services Specialists and

2 Information Support Personnel. These fine men and women are truly the lifeline

between the general public and the officers they serve.

As the need for police services increases, the workload for the Communications Division

increases as well. Over the past three years, an average of 97,480 calls were handled by

dispatch personnel to include both routine and 911 emergency calls. Our Police Services

Specialists, who maintain order at the front counter, took over 2,500 reports during the

year 2002.

Computer Support Specialists, Hugh Mallett and Lisa Gerber, do an exceptional job

keeping our computer, phone and security systems up and running. They have continued

to keep our equipment in working order while keeping up with new technology demands.

Full implementation of our Mobile Data Terminals in all our vehicles have allowed our

officers the tools they need to do their job in the most efficient way possible. Future

implementation of Automatic Vehicle Location and Mapping systems will further their

ability to have pertinent information at their fingertips.

The Communications Division of the Manchester Police Department is committed to

providing the citizens of Manchester and the employees of the Manchester Police

Department with professional and quality services.

Community Police

2003 Annual Report ♦ Manchester Police Department

“Creating partnerships - this aptly defines the

primary goal of the Community Police

Division.”

Sergeant William Cavanaugh

Creating partnerships -this aptly defines the primary goal of the

Community Police Division. Efforts are made daily to establish

partnerships with various city agencies, local businesses and most importantly the

individual citizens of Manchester, New Hampshire.

Through partnership a support system is created. This support system aids the

Manchester Police Department in reducing criminal activity. This reduction in crime

causes the quality of life to improve, for residents and visitors alike. For this reason the

Community Police Division strives to establish partnerships with Manchester's citizenry.

A partnership with youth has been achieved by means of the Police Athletic League

(P.A.L.). The program affords young people the opportunity to participate in various

sports and activities. These wholesome pastimes will nurture positive values in the

participants and reduce the risk of their becoming involved in criminal activity.

A strong partnership exists between the Community Police Division and Manchester's

senior population. The Senior Service Officer serves as their advocate. This officer

diligently investigates all crimes that effect the elderly and as such has become their

champion. The officer participates in pleasurable events with them such as weekly senior

walks, home visits, luncheons and tours. The Senior Service Officer has earned the

respect, trust and friendship of Manchester's senior citizens.

The Manchester Police Department, through its Community Police Division, has

partnered with the city's housing developments. Community Police Officers have been

assigned to various Manchester Housing Authority (M.H.A.) sites. These officers interact

and communicate with residents and Manchester Housing Authority representatives to

ensure that the needs of these neighborhoods are met.

Federal Weed & Seed grants have enabled other Community Police Officers to foffil

partnerships with the general population of Manchester. These partnerships, referred to as

Neighborhood Watch Groups, have fostered communication between officers and the

citizens they serve. This communication has enlightened the officers to the concerns of

the neighborhoods they patrol, enabling them to direct their efforts more effectively. The

Mounted Patrol Unit partners with the community at large. Aside from providing security

for various parks and neighborhoods they also serve as the department's ambassadors of

good will.

The Manchester Police Department's Community Police Division will continue to

establish meaningful partnerships within the community to ensure an exceptional quality

of life for visitors to and residents of Manchester, New Hampshire.

Fleet Maintenance

2003 Annual Report ♦ Manchester Police Department

“The three technicians once again this year,

did a fabulous job keeping the fleet safe and

road worthy.”

Richard Ranfos

Fleet Supervisor

The garage had a very busy year, with most of the fleet having over 100,000 miles on

them. During the course of the year, we changed three engines and numerous

transmissions. On any given day, there were between 1-5 vehicles that were out of

service and needed repairs. The garage personnel work extremely hard 16 hours a day to

keep our fleet up and running.

This year, we equipped the remaining vehicles in the fleet with Tomar strobe lights

therefore eliminating the old style halogen rotator light bars. We purchased three new

police package Chevrolet Impalas for the school resource officers to utilize. The two

Hyundais that were in use were eliminated from the fleet. Also purchased was a 2003

Chevrolet Tahoe for the supervisors to use. This vehicle is equipped with state-of-the-art

LED lights on the fenders, dash board and rear doors and a truck vault storage box was

installed in the rear compartment. This vehicles main purpose is to respond to crime

scenes.

The three technicians once again this year, did a fabulous job keeping the fleet safe and

road worthy. The long hours they put in daily really pays off. I am fortunate to have

such a dependable, reliable and knowledgeable crew working for me making the job we

do easier.

Crime Prevention

2003 Annual Report ♦ Manchester Police Department

“Every year we strive to present the best

quality programs with the latest

information…”

Sergeant Lloyd Doughty

Another year has past for us in the Crime Prevention Unit and

while many changes have taken place, I am pleased to report that all of our valuable

services continued and that every request for these services was met. While at times the

demands seemed overwhelming, we were able to meet all requests because of the

continued support of our colleagues in the Community Policing Unit. As a result the

valuable Crime Prevention message continued to be heard in the community we serve.

As in previous years, we have continued our positive working relationship with the news

media. Having the position of a Community Information Officer has allowed for us to

not only keep the public informed as to what we do but it has also allowed us to relay

important Crime Prevention matters to the public in a timely fashion. To his credit,

Sergeant Shawn Fournier continued the tradition of outstanding working relationships

with the media. Recently, Sergeant Mark Fowke has assumed the duties as Community

Information Officer. It is his intention to continue the relationships that have been

established so that we may continue to have an informed and educated public in all

matters, including those relating to Crime Prevention.

Our School Programs, Officer Friendly, D.A.R.E. and G.R.E.A.T. continue to be a

primary objective for the Crime Prevention Unit. Manchester’s Public and Parochial

schools have been receiving these programs for quite some time and they, the programs,

continue to be warmly received. We have seen Officer Friendly and D.A.R.E. expand to

the Mount Saint Mary’s school this year. This was done as a result of that school adding

the grades served by these programs to their school. I am pleased to report that these

additional classes were added with no interruption to programs already in place. This is a

credit to the Officers that conduct these programs, Officers Rick Gilman, Terry

McKenzie and Paul Rondeau, joined by School Resource Officers Kim (Goodrich)

Barbee, Tim Craig, Rick Nanan and Lori Tremblay.

Another Crime Prevention Program that continues to grow and flourish is the Police

Athletic League. While progress on the PAL Center has been slow, the programs have

continued and are growing. Our largest program, PAL Thundersticks Lacrosse, has

become something that the PAL Board and this agency should be extremely proud of.

Far in advance of the Lacrosse season the phones were ringing off the hook with young

people looking to become a part of this program. To his credit, Tim Brown and his

dedicated staff of volunteers did everything they could to accommodate every young

person that asked to be a part of this program. Other programs that continued were ice

hockey, football, and cheerleading to name a few. Our two major Hockey events, The

PAL Stovepipe Tournament and the Miller Cup were also well received. There is so

much to talk about with PAL but I will conclude with this bit of thanks. For years C.B.

Crime Prevention

2003 Annual Report ♦ Manchester Police Department

“This upcoming year will present new challenges and

it is our dut

to continue as we have in the

ast.”

Sullivan, working with former Hockey great Rick Middleton, has sponsored an annual

Golf Tournament to benefit PAL. If not for them and their dedicated staffs hard work,

PAL would not be able to do the valuable work it does. We therefore wish to

acknowledge C.B., Rick and all their staffs hard work on behalf of the Manchester Police

Athletic League. We can only hope that this event continues so that we may continue our

valuable programs that benefit the youth of Manchester.

The Unit continues to provide other essential services for the Community. Residential,

and Business Security Surveys continue to be requested and it is our hope that all who

partake of the service make the recommended changes to insure their safety. The

Women’s Safety Clinic sponsored by the Union Leader and Sunday News has also

continued and led to smaller versions of the event at luncheon meetings and safety

committee meetings at various businesses and social organizations. I am pleased to

report that a new Child ID program has been instituted. Last year the Queen City

Kiwanis Club dissolved and left us with a large void to fill. Research was conducted and

new program, sponsored by Dartmouth Hitchcock Manchester, was instituted. The result

is a program where not only are fingerprints obtained but participants in the program can

also take a DNA sample and this is stored in the kit. The response has been

overwhelming and thanks go out to the folks at Dartmouth Hitchcock who upon being

told of the void, worked with us to provide this program. We also made our annual

appearance at the New Hampshire Home Show and as in past years the response was

extremely positive. Neighborhood Watch groups continue to flourish and it is our hope

that this program will continue to grow as it has in the past. As one can plainly see, we

continue to make security and safety another primary function of the Unit.

The longstanding Manchester Crimeline program continues its valuable work assisting

this agency with yet another avenue to lessen criminal activity in our City. This is

evident by the following statistics. Since its inception Manchester Crimeline has made

882 rewards paying out $165,900. 2,727 cases have been solved resulting in $1,498,730

worth of property recovered, $4,541,277 worth of drugs seized and $414,194 in cash

recovered. Obviously these are impressive figures which prove that Manchester

Crimeline is doing everything it can to assist us in making Manchester the safe

community we enjoy.

Obviously, from this brief overview of last year’s activities, one can plainly see that we

are a busy Unit. Every year we strive to present the best quality programs with the latest

information to insure that our citizens are the best informed when it comes to Crime

Prevention. This being said we also recognize that our job is far from over. This

upcoming year will present new challenges and it is our duty to continue as we have in

the past. Our citizenry has come to expect this from us and we will rise to this challenge

thus making Manchester a safe place in which to visit, work and most importantly, reside.

Juvenile Division

2003 Annual Report ♦ Manchester Police Department

“The promotion of good citizenship and high

moral standards within our schools will

inevitably serve to make Manchester a safe and

enjoyable community in which to live.”

Lieutenant Richard Reilly

Fiscal year 2002-2003 has been a season of change for the Juvenile Unit. I was fortunate

to have been assigned as the Juvenile Unit Lieutenant in April of 2003 following the

retirement of Lt. Paula Glennon who led the Unit since January 2001. We also enjoyed

the promotion of Lt. Kevin Kelly who now serves in the Patrol Division. Former child

abuse investigator Kristen Taylor has taken on the challenging role of Juvenile Court

Prosecutor and Kevin Covey has been welcomed to the team to assume school resource

officer duties at West HS. Detective Delorey has also assumed other responsibilities in

the Investigative Division. Recently promoted Sgt. Scott Legasse closed out the fiscal

year as the Unit’s Sergeant and trainer for the new prosecutors. The unit extends best

wishes and congratulations to Lt. Kelly, Sgt. Legasse and Detectives Taylor and Delorey

as they begin their new assignments.

The Juvenile Unit is a unique group of dedicated individuals involved in a variety of

tasks. The most notable programs include the Child Abuse and Sexual Exploitation Unit

(CHASE) and the School Resource Officer program. Other tasks include the Manchester

Police Athletic League (PAL), DARE Instruction, and various Weed and Seed initiatives.

Many of our detectives also serve on either the Civil Disturbance or Special Reaction

teams. Additionally, we represent the Manchester Police Department on various

community programs that include; Makin’ it Happen, Health Manchester Leadership

Council, and the Mayor’s Task Force on Alcohol and Drug Abuse.

Maintaining open and favorable communications with a host of juvenile service providers

in the Manchester community continues to provide a solid foundation from which we are

able to provide quality service. These agencies include the Manchester School

Department, Office of Youth Services, Manchester Mental Health, Department of Health

and Human Services Juvenile Justice Services Division, and the Unites States Attorney’s

Office.

The Juvenile Unit has had several notable cases throughout the year. One of national

interest resulted in the conviction of Father Francis Talbot on a host of child abuse related

offenses. Many of our detectives in the Juvenile Unit contributed to a focused effort

leading to the arrests of Uno Kim, Christopher Beltran, and Richard Badeau on charges

related to two separate double homicides.

Our School Resource Officer Program has had a favorable impact on our City schools.

They are Detectives Fuller, Morris, Covey, Barbee, Tremblay, Nanan, and Craig.

Because of their effort and physical presence in the schools, the schools suffered little, if

any, disruption as a result of criminal or delinquent activity. The favorable impact of the

Juvenile Division

2003 Annual Report ♦ Manchester Police Department

“Maintaining open and favorable communications with

a host of juvenile service providers in the Manchester

community continues to provide a solid foundation from

which we are able to provide quality service.”

SRO program often extends beyond the schools. Information provided to these

detectives by students have led to several notable drug and weapons possession arrests in

the community.

The Child Abuse and Sexual Exploitation Unit consisted of Detectives Biron, Flanagan,

and Taylor. Det. Rousseau was assigned to the unit to replace Det. Taylor after she

assumed her new role as Juvenile Court Prosecutor. These committed individuals

investigated 349 cases that consisted of either the sexual or physical abuse of children or

cases of child neglect throughout this reporting season. In addition to the aforementioned

Talbot case, another notable investigation includes the case of Gary Foster who was

successfully prosecuted in US District Court on multiple counts of child pornography

related charges.

Additionally, detectives predominantly assigned to delinquent cases contributed to the

effort to certify six delinquent juveniles as adults. The certification process is reserved

for those juveniles who are the greatest threat to the Manchester community and are not

likely to become rehabilitated in the present juvenile justice system. Several of these

certification cases involve charges ranging from First-Degree Assault, Burglary,

Robbery, to weapon and “home invasion” related acts.

Detectives Rousseau, Riel, and Delorey stepped up to investigate these cases and others

that occurred outside the school system and within our communities. These cases

frequently concerned major crimes such as burglaries, felonious level assaults, and

domestic assaults. Other cases involve costly nuisance type offenses such as theft,

graffiti, and other vandalism related acts.

The Juvenile Unit faces new challenges in the present fiscal year. In addition to the

aggressive pursuit of those who choose to abuse children, the members of this Unit have

assumed the responsibility to register and monitor sex offenders in the community. The

graffiti problem continues to thrive in our community. We will continue to focus

significant energy to combat this problem and explore innovative methods to apprehend

offenders. The completion of the PAL Building and sustaining Weed and Seed initiatives

remain paramount administrative goals in the Juvenile Unit.

Our final and most prevalent challenge remains with school safety and ultimately

eliminating violence in our schools. The combined effort of our School Resource

Officers, the Manchester Police Athletic League, and Weed and Seed initiatives will

succeed in meeting this challenge throughout the school year. The promotion of good

citizenship and high moral standards within our schools will inevitably serve to make

Manchester a safe and enjoyable community in which to live.

Records

2003 Annual Report ♦ Manchester Police Department

“…the Records Division handles a wide spectrum of

duties and every clerk does their best to serve the

public and assist their fellow employees at the MPD.”

Donna Beauparlant

Records Supervisor

This past year brought about changes in the work assignments

that are perfomed by everyone in the Records Division. Through both room design and

job task we are split up into two groups. The primary task of the clerks at the front

section of the room is customer service at the Records window and the primary task of

the clerks at the back of the room is maintaining the casework for District Court.

Each clerk in addition to this primary function has specific duties and many of these have

become more streamlined due to the onset of on-line booking and the Officer's reports

that are being entered into CPLIMS through either the in-house computers or on mobile

data terminals.

When obtaining notes for the Probation Department or for a customer's request, it is often

quicker to print out a clear copy from the computer than it would be to pull a case from

the file, make a copy and then re-file it. The case notes in the computer are also useful

when searching for a specific incident or looking up a detail in a case. Data entry on the

white notes now mostly consists of verificaion of the facts, a checking and correcting

procedure with the names of suspects and victims.

On-line booking has improved our arrest entry information as they appear

instantaneously. When the paperwork comes to Records it is then our job to correct the

charges entered or the spelling of names in the computer, if necessary, and enter the court

information.

Some things never change and we still have complaints to write, summonses to enter,

phones to answer, mail to attend to, bookkeeping, felony and appeal cases, trials to

prepare, subpoenas to issue and record, criminal jackets to maintain and the ever present,

never ending filing.

We are definitely in the year of the domestic violence revolution. This is apparent to us

everyday with the amount of arrests that are domestic related, the number of bail

revocation hearings that we prepare, the requests for notes from the many victims. We

are also tasked with the tedious work of maintaining accurate bail conditions on the

comment screen and, of course, the ever increasing number of protective orders that we

enter into the computer, send out for service and maintain in the warrant file. These cases

have become a burden of responsibility for everyone in Records.

When all is said and done, the Records Division handles a wide spectrum of duties and

every clerk does their best to serve the public, work with the courts and prosecutor

personnel and assist their fellow employees at the MPD.

Animal Control

2003 Annual Report ♦ Manchester Police Department

“We look forward to the new challenges we will

face this upcoming year.”

David Dydo

Animal Control Officer

The animal control unit has enjoyed another productive and safe year. We continue the

level of service to the community by providing a resource for all animal related

complaints. Animal Control Officer Dennis Walsh attended the Animal Control

Academy held at UNH. This was a week-long school and taught the latest methods, smf

techniques and shows off the latest equipment available for animal control.

Enforcement and education is still our main focus. We continue to issue Forfeiture

Notices and summonses for unlicensed dogs. The City of Manchester has approximately

10,000 dogs licensed in the City of Manchester. We are hoping to visit more schools this

year. We enjoy teaching animal care and safety. We love to show our snakes, turtles,

birds and iguanas to the kids.

The City of Manchester has a steady population of nuisance wildlife within its

boundaries. This year, we have darted and removed the usual number of moose and deer

and continued to battle the daily complaint of nuisance skunks. As always, we encourage

the public to patrol their yards and assist in the effort to discourage skunks from taking up

residences. The West Nile Virus continues to be a concern as well as rabies. We

encourage people to avoid all sick and diseased animals wild or domestic.

Our thanks go out to the responsible pet owners who make our job much easier.

We look forward to the new challenges we will face this upcoming year.

Domestic Violence

2003 Annual Report ♦ Manchester Police Department

“The unit itself has seen some very positive changes

over the past year.”

Sergeant Peter Bartlett

The Manchester Police Domestic Violence Unit has been serving victims of

family violence since 1994. The Unit was started with a federal grant that

allowed one police sergeant, one detective and one Americorps advocate to help victims of abuse find

better options available to them, while holding their abusers accountable. The Manchester Police

Department’s Domestic Violence Unit has grown over the years and now has a total of ten dedicated

individuals working for victim safety within the unit. Additionally, the unit is now part of a multi-agency

collaboration to combat violence in the home. This coordinated community effort includes the Manchester

YWCA Crisis Service; The Hillsborough County Attorney’s Office and The New Hampshire Department

of Corrections Office of Probation and Parole. This unit, the only one of its kind in the state, maintains its

success by working closely with the Departments Patrol Division. The patrol officers, often the first

responders in these cases, are a crucial part of these violent cases.

The unit itself has seen some very positive changes over the past year. With the help of some federal and

state funding, the Police Department was able to hire an additional Victim/Child Advocate. Also, The

unit’s Domestic Assault Response Team ( DART ) was expanded from two to three officers. Officers’

Brian Cosio, Steve Mangone and Mark Beadrey make up the DART Team. The additional officer has

enabled the DART team to operate seven days a week. The Unit Detective, Steve Olson, has been

extremely busy with follow up cases. The Unit itself handles an average of two thousand cases annually.

Detective Brian Leveille joined the unit in May of 2003. This position was also made possible from federal

funds. Detective Leveille is assigned to follow up on Domestic Criminal cases along with Detective Olson.

Detective Olson works days and Detective Leveille works noon to eight. This work schedule, along with

the DART team coverage from six o’clock in the evening to two in the morning, makes the unit more

accessible to victims in crisis.

Members of the DART team, Detective Leveille and the Manchester Police Department’s prosecutor, Ron

Mello, all attended a basic seminar on Domestic Violence. The National Institute of Crime Prevention put

on the training in Las Vegas Nevada. The training program covered such topics as Dynamics of Domestic

Violence, Typologies of Abusers, Primary Aggressor, Stalking, Strangulation and the effects of Domestic

Violence on Children. These training programs are imperative to the ever-changing trends in responding

to these cases.

The community outreach program continues to be an essential part of the unit’s success. The Union Leader

Woman’s Safety Clinic, New Hampshire Police Cadet Academy, The United States Department of

Veterans Affairs and the Manchester International Institute are some of the area groups that have taken part

in out outreach program. The Unit also assisted the YWCA Crisis Service with the premiere of the movie

“Wrestling With Manhood: Boys, Bullying and Battering”, which discussed the relation between Domestic

Violence and Sexual Assault influenced by the professional wrestling industry.

The Unit hopes to be awarded significant funding from the Department of Justice Programs Violence

Against Womans Office for 2004/2005. This federal funding will allow the Unit to maintain the level of

excellence in offender accountability and victim safety.

In closing, the Domestic Violence Unit would like to say thanks to all who are committed to victim safety.

This project has been a success due to the level of professionals who have committed themselves to this

cause. The Community approach to stopping violence in the home has proven to be very successful in

Manchester and the more victims of violence realize there are viable options for them, the safer community

Manchester becomes.

Ordinance Violations

2003 Annual Report ♦ Manchester Police Department

From July 1, 2002, through June 30, 2003, a total of 66,757 citations were issued within

the City of Manchester. Departments issuing citations are the Building Dept, Fire Dept,

Health Dept, Highway Dept, and the Police Dept. The total revenue for the year was

$1,000,670.17.

TOTAL REVENUE

Parking Violation

$929,918.17

Building Violations

$18,225.00

Health Violations

$800.00

Highway Violations

$400.00

Fire Violations

$250.00

Ordinance Violations

$7,705.00

Boot Fees

$8030.00

Bad Check Fees

$1440.00

Court Parking Fines

$9042.00

Other Court Fines

$25,260.00

Total Revenue

$1,000,670.17

Business Office

2003 Annual Report ♦ Manchester Police Department

“…I am proud of my staff and thankful for

their dedication and commitment to the goals

and objectives of this organization.”

Steve Hoeft

The Manchester Police Department’s Business Office is responsible for coordinating the

financial and personnel transactions, including budget preparation, monitoring and

purchasing contracted services, payroll processing, grants and reimbursements. As the

Business Service Officer I am proud of my staff and thankful for their dedication and

commitment to the goals and objectives of this organization. The Business Office is

comprised of the following dedicated personnel:

 Dolores LeBlanc is responsible for all accounts payable and fixed assets.

 Lorraine Martel manages the extra details for officers and process Workers’

Compensation claims.

 Colleen Driscoll manages the entire payroll and benefits function for the Department.

 Dawna Rooks is our Financial Analyst I whose job is to keep the Department’s

finances in order.

 Steve Hoeft, Business Services Officer, prepares and manages the budget and

oversees the operations of the Business Office.

We continue to move forward in implementing new ways to save time and money and

make the jobs of officers, supervisors, and support staff easier. We are always open to

suggestions and welcome comments as to how the Business Office staff is meeting the

needs of the Department.

COMPARISON OF EXPENDITURE REVENUE BUDGETS FOR FY 2002/2003

Account Name FY2002 FY2003 Account Name FY2002 FY2003

Regular Salaries & Wages $12,323,592 $12,721,891 Equipment- Other $11,700 $0

Temporary Salaries $0 $0 Bike Patrol $3,500 $5,000

Overtime Salaries

$886,947 $766,413 Furniture & Fixtures $2,000 $3,000

Special Salaries $63,589 $73,808 Total Capital Outlays $17,200 $8,000

Pension Payroll $119,139 $0

Total Salaries & Wages $13,393,267 $13,562,112 Dues/Fees $3,600 $3,800

Provisions $2,400 $1,500

Health Insurance

$1,705,098 $2,123,429 Medical Supplies $3,000 $1,500

Dental Insurance $161,036 $179,120 Miscellaneous $0 $0

Life Insurance $21,229 $20,653 K-9 $20,000 $18,500

Workers Compensation $300,441 $321,901 Total Miscellaneous $29,000 $25,300

Disability Insurance $0 $21,571

Police State Retirement

$632,083 $536,004 Total For Agency $17,616,331 $18,241,240

City Contributory System $0 $0

FICA $327,341 $375,933 Restricted $3,203,849 $3,638,063

Staff Development $10,000 $10,000

Uniform Allowance $100,000 $100,000 Net Dept. Appropriation $14,412,482 $14,603,177

Total Employee Benefits $3,257,228 $3,688,611

Other Services $5,000 $8,000

Revenues

Total Purchased Prof Svcs $5,000 $8,000

Account Name FY2002 FY2003

Servive Agreements

$60,000 $58,500 School Chargebacks $450,187 $491,786

Hazardous Waste $0 $0 Bounced Check Fees $800 $1,500

Laundry Services $30,000 $41,800 Copy Acc/Invest Reports $48,000 $50,000

Maintenance & Repairs $10,000 $15,000 Records Checks $2,320 $0

Vehicle Repairs/Parts $83,000 $95,000 Fingerprints $6,000 $8,500

Contracts $500 $500 Photograph Sales $2,500 $5,000

Rental-Building $3,600 $3,600 Auction $10,000 $15,000

Leases- All $20,000 $27,000 Extra Details- Admin Fee $75,000 $75,000

Staff Certification Compliance $0 $0 Investigative Reports $6,200 $8,000

Total Purchased Prop Svcs $207,100 $241,400 Bicycle Fees $100 $100

Booting Fees $5,940 $6,000

Insurance-CGL $56,621 $59,452 Witness Fees $100,000 $100,000

Telephone $42,000 $51,800 Revolver Permits $4,000 $4,000

Postage $18,000 $16,000 Game of Chance $100 $100

Radio $0 $0 Towing License $12,000 $18,000

Teletype $7,200 $3,600 Violation First Offense $19,000 $12,000

Advertising $3,500 $3,000 District Court Fines $25,000 $30,000

Printing, Publishing & Binding $20,000 $25,000 Parking Fines Courts $4,200 $7,000

Travel, Conferences & Meetings $5,000 $4,000 Cruiser Rental $5,000 $4,000

Duplicating Services $1,200 $2,000 Parking Tickets $1,211,686 $1,025,220

Other Purchased Services $153,521 $164,852 Employee Benefits $13,164 $0

Prior Year Restitution $8,000 $4,000

Film & Processing $18,000 $16,000 Reimbursed O/T Salaries $33,133 $36,606

General Supplies $41,000 $64,000 Extra Detail Revolving Fund $0 $0

Ammunition $18,000 $18,000 Miscellaneous $350 $350

Microfilm & Films $15,000 $10,000 $2,042,680 $1,902,162

Gas, Oil & Diesel Fuel $130,000 $123,000

Tires & Batteries $16,000 $16,000

Minor Apparatus & Tool $3,000 $4,000

Custodial Supplies $27,000 $23,000

Fire Extinguishers $2,100 $2,000

Court Cases- Meals $750 $500

Books $2,500 $2,700

Periodicals $700 $850

Natural Gas $59,000 $54,000

Electricity $150,000 $135,000

Freight $1,800 $5,000

Construction Materials $500 $250

Special Projects $68,665 $68,665 Steven L. Hoeft

Total Supplies & Materials $554,015 $542,965

Business Service Officer

2003 Annual Report ♦ Manchester Police Department

Retired police officers and civilian employees who dedicated

their lives to serve the citizens of Manchester

James Ahern

Kevin Ainsworth

Donald Albert

Philip Alexakos

Larry Argo

Savino Auciello

Robert Benard

Roland Boucher

David Bourget

William Bovaird

Paul Brodeur

Kenneth Brown

Joseph Byron

Ann Caikauskas

Richard Calo

Richard Campbell

Jeanne Cavanaugh

Donald Cloutier

Joseph Cloutier

Calvin Colby

Eugene Cook

Roger Corriveau

Armel Couture

Louis Craig

Robert Croteau

John Crotty Sr.

Jeffrey Czarnec

Rita Demers

Eugene Denton

Gerald Dionne

Philip Doherty

Amar Doudi

Mark Driscoll

Richard Dubois

Robert Duffey

Susan Duffey

Ann Dufresne

Joseph Duquette

Barbara Dziura

Stanley Dziura

Sandra Egan

William Egan

Leonard Englehardt

Peter Favreau

Earl Felch, Jr.

Joseph Ferry, Jr.

Brian Fielding

Mark Fielding

Edmund Finn

Armand Forest

Paul (Glennon) Fox

Anthony Fowler

Richard Gaulin

Dennis Glennon

Donald Glennon

Pauline Gilmour

Daniel Goonan

Charles Gosselin

Ellen Goupil

Roger Goupil

Kay Greenough

Normand Guillemette

Mark Hewitt

James Hines

Curtiss Hoberg

Charles Holmes

Christine Houghton

James Houghton

Kathleen Houle

Cecil Jordan

Clark Karolian

William Kearney

Edward Kelley

Joseph King

Thomas King

Archie Landry

Harold Lafond

Anita Lavigne

Gerald Lavigne

Glenn Leach

Leo LeBlanc

Edmund LeBouef

Anthony Lepore

James Lessard

Norman Levesque

Arthur Lund

William Luther

Thomas Lynch

Andre Marcoux

Yves Marquis

Joseph Martel

Paul McQuiston

Robert Millette

George Miville

Martin Moran

Fernand Morin

Robert Mulroy

John D. Murphy

Daniel O’Neil Jr.

Bruce Ostrander

Paul O’Rourke

Edward Paquette

Anna Parker

Jeffrey Perschau

Ronald Piecuch

George Pigeon

Michael Pischetola

Alexander Poulicakos

Roger Provost

David Puchacz

Charles Queen

Robert Remillard

Antonio Ricard

Wayne Richards

Ronald Robidas

Maurice Robidoux

Ernest St.Cyr

Dale Robinson

Anthony Savage

Walter Schuff, Jr.

David Shaw

Michael Sosnowski

Charles Soucy

Paul Soucy

Thomas Steinmetz

James Stewart

Robert Stewart

Donald Strub

Edward Szelog

Donald Tanguay

Gerald Tanguay

Michael Tessier

Gary Tibbetts

Roger Tousignant

Guy Tremblay

Gilbert Vaal

Donald Vandal

William VanMullen

Roland Vigneault

William Wagner, Jr.

Peter Waligura

Michael Welsh

Yvette Weymans