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MS Word Plug-Ins (XP – 2003)
To do this, cut or delete TopazSig3.dot from the aforementioned “Startup” folder and place
it in one of two locations, depending on the Operating System and version of office:
<Program Files\Microsoft Office\Templates>
<WIN\Application Data\Microsoft\Templates>
Troubleshooting Tips
1. Do not use date fields when creating documents. Date fields can auto-update
when the document is opened. This will cause any signatures within the
document to become invalid. To avoid inadvertently invalidating signatures, it
is best to manually enter dates into a document.
Q. After signing and clicking the “Done button” in the “Sign Doc” window, the
signature is not visible in the document, or the signature is so small that it is
illegible.
A. Most likely, not enough space was left between the cursor and the above text
to place a signature field. Click the “Validate Sig” icon. A message stating
that the document contains a valid signature should appear. That confirms
that the signature is somewhere in the document, even though it is not
visible. Search through the document for the signature field. Often, it has
shrunk and is in the top left corner, on the first page of the document. If you
are having trouble finding the signature, go to the “Developer” tab, and click
on the “Design Mode” icon. This will put 4 dots around the edge of the
signature field, making it more visible. Once the signature is found, make
sure you are in “Design Mode”, and then drag/resize the signature.
If the signature cannot be found, you can go back to the “Add-ins” tab, click
the “Sign Doc” icon, select the missing signature, and click “Delete”. In the
document, place the cursor leaving enough room to create a signature field,
and re-sign the document.
Q. After signing and clicking the “Done” button in the “Sign Doc” window,
no signature appears in the document.
A. First, verify that a signature was created by clicking on the “Validate Sig”
icon. If a message appears that says, “No Valid Signature in
Document”, a signature was never created. Make sure that Word is in
“ Print Layout” by clicking “View” and selecting “Print Layout”. Now, click