I have been released by my doctor and am ready to return to work. When am I
expected to report back for duty?
Please reference the Return to Work checklist to ensure you are following the proper steps.
You will need to work with your manager and provide them with the Return to Work
authorization form upon your return. The Return to Work authorization should have the
expected Return to Work date.
IMPORTANT: THE CONCENTRIX COMPANY POLICY STATES THAT IF YOU FAIL TO RETURN TO WORK
FROM AN APPROVED LEAVE OF ABSENCE AND HAVE NOT MADE OTHER ARRANGEMENTS WITH
THEM, YOUR EMPLOYMENT MAY BE TERMINATED AS OF YOUR LAST DATE OF APPROVED LEAVE
OR LAST DAY WORKED, IF APPLICABLE. PLEASE CONTACT YOUR MANAGER FOR FURTHER
INFORMATION REGARDING YOUR RETURN TO WORK STATUS.
I am currently on an intermittent or reduced work schedule leave. What steps do I take
to report my absences from work?
If your intermittent leave is approved, the following guidelines apply:
• A week-long period of intermittent time begins every seven calendar days from the
frequency effective date, or every 30 calendar days for a monthly frequency.
• Intermittent increments are counted in terms of the minimum and maximum time period
that you may be absent. For example, if your frequency is approved for one day per
week and your absence equals 15 minutes, this 15-minute interval would count as the
one day per week. If your frequency is approved for one time per week and your
absence equals 45 minutes, the 45-minute interval would count as the one time per
week. Any absences in excess of this may be subject to recertification or denial.
• During leave, intermittent absences must be reported within 72 hours of the absence
using one of the following options:
• Enter leave time directly via the ADP Total Absence Management
System (TAM). Website https://absence.adp.com or
• Report leave time through the TAM call center at 1-866-369-5904
• Hourly employees must also enter their intermittent time off in eSTART.
• If your need for leave changes and you need to be off work full time on a continuous
basis, please contact TAM call center immediately.
• When planning foreseeable absences relating to this leave, you must consult with your
Manager and make every reasonable effort to provide notification for an absence in
advance, or as soon as practicable depending on your individual circumstances. You
must also schedule your absence so that it does not unduly disrupt your company’s
operations, subject to the approval of your healthcare provider. If you do not consult with
your manager to make a reasonable attempt to arrange the schedule of treatments so as
to not unduly disrupt business operations, your Manager may initiate discussions with
you and require that you attempt to make such arrangements, subject to the approval of
your healthcare provider.
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