Payments for Invoices
and Civil Penalties
Your DEQ Online
July 2022
DEQ can provide documents in an alternate format or in a language other than English upon
.
This document was prepared by
The Oregon Department of Environmental Quality
700 NE Multnomah Street, Suite 600
Portland Oregon, 97232
Contact: YourDEQOnl[email protected].gov
System Overview
The Oregon Department of Environmental Quality has instituted the use of a modernized, cloud-
based tool for a selection of compliance programs within the agency and several business
processes that involve the public and regulated entities. This document addresses how public
users of this system make payments for invoices and civil penalties.
Your DEQ Online
is an Environmental Data Management System designed to combine current
DEQ processes across air, land and water divisions in one convenient and easily accessible portal. The
system enables users to submit applications, upload reports, enter data, check the status of applications, pay
fees or fines, and manage account activity. In addition, the system allows for greater public access to
environmental data without the need to request this information from DEQ staff.
Payments for Invoices and Civil Penalties
4
Table of Contents
System Overview ........................................................................................................................ 3
1.
Technology Fee ....................................................................................................................... 5
2.
Payments for Invoices and Civil Penalties ................................................................................ 5
2.1
Pay by Paper Check ........................................................................................................ 5
2.2
Electronic Payments ........................................................................................................ 6
2.2.1
Pay by ACH ............................................................................................................ 7
2.2.2
Pay by Credit Card .................................................................................................. 9
3.
Helpdesk and Resources ....................................................................................................... 12
Payments for Invoices and Civil Penalties
5
1.
Technology Fee
Starting July 1, 2022, a 4% technology fee will be added to all financial transactions in Your
DEQ Online, except agency-issued penalties. The fee, which was authorized by the 2021
Oregon Legislature, is necessary to pay for the annual operation and maintenance costs of the
system. For more information, see the Technology Fee Frequently Asked Questions
.
2.
Payments for Invoices and Civil
Penalties
Your DEQ Online offers three methods for invoice payment: ACH electronic transfer (e-check),
credit card, or check by mail. Electronic payments are secure, immediate and enable faster
process of submittals. To make an ACH electronic transfer or credit card payment you will need:
1.
Your DEQ Online account
2.
Invoice/Reference number and FIMS account ID number from the invoice or Civil Penalty
statement.
ACH and credit card payments can be made by all three account types: Responsible Official
(RO), Consultant and General Public.
2.1
Pay by Paper Check
On the invoice, you will see the mailing instructions and the mailing address at the bottom of the
document. This directs your mailed check to a secure bank lockbox that receives DEQ check
payments. Checks should not be mailed to the DEQ address noted at the top of the invoice.
Important note: Please tear off and include the lower portion of the invoice to ensure
processing of your check payment.
Payments for Invoices and Civil Penalties
6
2.2
Electronic Payments
To pay an invoice by ACH or credit card, login to Your DEQ Online. Select “Pay Invoices/Fees”
from the navigation menu and click the “plus” icon next to “Invoice and Civil Penalty
Payment.”
Enter the FIMS account ID and the invoice/reference number from the invoice. The invoice
information and balance due will appear on the screen. Select the “save” icon and proceed
to the Payment tab to complete the payment.
Payments for Invoices and Civil Penalties
7
In the Payment tab, select “Pay Amount Due” to choose payment by ACH or credit card.
Select to choose
the payment
method
2.2.1
Pay by ACH
Secure payment by ACH or e-check through U.S. Bank requires routing and account numbers
to make a payment. There are no additional fees for using this payment method. Select the
ACH option and click “Pay Now.” You will be directed to a secure payment portal, DEQ
GovOnline Payments, to complete the payment process.
In the payment portal, you may register an account with U.S. Bank or pay without registering. If
you choose to register an account, U.S. Bank will securely store your payment methods and
provide a record of your online payments.
Payments for Invoices and Civil Penalties
8
For one-time payments, enter your contact information, bank routing and account numbers.
Select “Continue” to process the payment. Note: The system will automatically bring in the
contact information from the Your DEQ Online account, but you can change if needed.
When the payment is complete, you will receive a receipt and a confirmation email from U.S.
bank. Important note: Completing a payment does not complete the submittal process. You
must select “Return to Your DEQ Online” and to the “Submission” tab to complete the submittal
process.
Payments for Invoices and Civil Penalties
9
Once you have returned to Your DEQ Online, the processed payment will be shown in the
Payment tab. Proceed to the “Submission” tab to submit the invoice.
In the Submission tab, select “Submit” to send the completed invoice to DEQ.
2.2.2
Pay by Credit Card
For secure payments by credit card through U.S. Bank, you are required to enter card holder
and card information. U.S. Bank will add a convenience charge of 2.3% to the total amount due.
This convenience charge will not be reflected in Your DEQ Online, and it will appear as a
separate item on your credit card statement.
In the Payment tab, select the credit card option and select “Pay Now.” You will be directed to
the payment portal, DEQ GovOnline Payments, to complete the payment process.
Payments for Invoices and Civil Penalties
10
In the payment portal, you may register an account with U.S. Bank or pay without registering. If
you choose to register an account, U.S. Bank will securely store your payment methods and
provide a record of your online payments.
For one-time payments, enter your contact and credit card information. Select “Continue” to
process the payment. Note: The system will automatically bring in the contact information from
the Your DEQ Online account, but you can change it if needed.
Payments for Invoices and Civil Penalties
11
When the payment is complete, you will receive a receipt and a confirmation email from U.S.
Bank. Important note: Completing a payment does not complete the submittal process. You
must select “Return to Your DEQ Online” to complete the submittal process.
Payments for Invoices and Civil Penalties
12
Once you have returned to Your DEQ Online, the processed payment will be shown in the
Payment tab. Proceed to the Submission tab to submit the invoice payment.
In the Submission tab, select “Submit” to send the completed invoice to DEQ.
3.
Helpdesk and Resources
If you have questions about invoice payment or your account, please consult the Your DEQ
Online Helpdesk. General information, training and resources are available on Your DEQ Online
Help page. Stay connected to news about Your DEQ Online by signing up for GovDelivery email
messages.
