DFWorks
®
Intelligent Document Factory
Solutions
Integrated Intelligence for the
High-Volume Document Factory
Information that leads
to excellence.
To achieve high levels of efficiency and effectiveness in
document production, high-volume mailers need an integrated,
consistent way to monitor and measure workflow, resource,
job and mail piece status. They also need a way to simplify and
automate time-consuming production planning and analysis tasks.
That’s where the DFWorks
®
system comes in. It’s a powerful,
scalable information engine with a portfolio of modular data
collection, production management, automation and reporting
components. It’s designed to help mailers:
■
Meet service-level agreements and customer expectations
more easily
■
Automate and simplify site, account, job and resource
planning and management
■
Pinpoint opportunities for improving quality and workflow
for greater efficiency, performance and productivity
■
Meet the chall
enges of a gr
o
wing number of r
egulat
ory
standards including HIPAA and Sarbanes-Oxley
What’s really going on with your operations?
Does performance vary by work shift or
production site? Are some machines producing
less? Struggling to complete jobs on time?
Is your support staff spending too much time
balancing postage dollars? Now you can find
out why by viewing production activities as
they unfold.
Whether y
ou need information while jobs are running or
historical data, the DFWorks
®
system delivers. This system
captures and consolidates critical document production
information in a single Oracle
®
database, including
information from remote sites.
Processes. Jobs. Mail pieces. Postage usage. System and
operator performance. Manual tasks. Multiple production
sites. With browser-based online access to real-time
information, you can make informed decisions across your
operation from anywhere. A built-in quick-search feature
makes it easy to locate information on specific jobs and/or
mail pieces.
Stay in control with a wide view of operations.
This same information can be shared with document owners,
senior management, and other
s acr
oss the ent
erprise – e
ven
clients. Each system user can enjoy views and home pages
configured to individual needs and preferences. The system
also can be configured to automatically dispatch reports –
formatted as needed – to pre-defined recipients via email.
Act fast to avoid costly production problems.
With the DFWorks
®
system, automatic alerts are sent via email
or pager
, giving y
ou a critical “heads-up” if mile
st
ones are
not complet
ed a
s planned. Y
ou’ll know instantly if a customer
commitment is in jeopar
dy, or when productivity is down at
a particular site.
Such up-to-the-minute production status and a wide view of
oper
ations helps y
ou get t
o the r
oot of pr
oblems and back on
track fast. This helps meet service-level agreements more
consistently, while avoiding costly, unexpected penalties or
lost busine
ss.
The DFWorks
®
System Captures Important Production
Activities in a Powerful, Robust Repository
FACILITY
•
Single site
•
Multiple sites
ACCOUNT
•
Internal cost center
•
External customer
JOB
•
Application
•
Type
•
Exceptions
MAIL PIECE
•
Status
•
Disposition
•
Reason
•
Content
•
Errors
•
Number of pieces
FILE CONDITIONING
•
Document composition
•
Address cleansing
•
Data quality
•
Electronic presort
PRINT
•
Print queue
•
Print server
•
Printing
FINISHING
•
Direct Connect (DC) controlled inserters
•
Non-DC inserters
•
Sorters
•
Data export
POSTAGE METER
•
Postage cost
•
Pieces/postage run
•
Postage class
•
Discrepancy
•
Exceptions
OTHER POSTAGE
•
Refill funds
•
Mainframe manifesting
•
Machine manifesting
•
Net manifesting
And if questions about service contract compliance or mail piece
integrity arise, the DFWorks
®
system offers a timeline of events
and an audit tr
ail. You can quickly produce reports and graphics
to meet your business needs, or to help identify what happened.
No more tedious paperwork. No waiting for information. Less
data entry. Accurate production data is available instantly, right
from your desktop.
Match the right resources to the right jobs
at the right times.
To win the struggle against productivity problems, your key
strength is information. Now you can use the DFWorks
®
system
to make the most of what you have – and plan for the future.
The DFW
orks
®
s
ystem intelligently simplifies production
planning. Use real-time job tracking to monitor production
workflow and automatically optimize site performance, capacity
and productivity. Re-allocate equipment and labor for peak
output and efficiency. Use it for quality improvement initiatives
such as Six Sigma
®
, measuring progress every step of the way.
The result? Meet service-level agreements more easily, improve
qualit
y control, lower mail piece production costs, take on
additional work and provide excellent customer service.
Looking for an even higher return on investment?
You can integrate this system with your business systems to
automatically exchange information and improve operations
enterprise-wide:
■
Customer Service: Fast call resolution with instant access to
the status and contents of individual mail pieces
■
Marketing: Coordinated follow-up on marketing campaigns
after a mailing
■
Regulatory and Legal: Early detection of lost mail pieces and
lower proof-of-mailing costs
Keep Operations Running Smoothly with a View
of Up-to-the-Minute Production Status
Pitne
y Bo
wes Inc.
37 Ex
ecutiv
e Drive
Danbury, C
T 06810-4148
T
el:
877-536-2736
203-79
2
-
1600
W
eb: www.pbdmt.com
Find out how
DFWorks
®
integrated intelligence can
help grow your business.
Call Pitney Bowes today at 877.536.2736.
Pitney Bowes is an expert in Engineering the Flow of Communication
™
with end-to-end
integrated mail solutions. Our leading-edge hardware, software and services can help you
gr
o
w r
e
venue, cut costs and strengthen customer loyalty, to drive your long-term profitability.
Pitney Bowes, the Pitney Bowes design logo and DFWorks are registered trademarks and Engineering the
flow of communication and APS are trademarks of Pitney Bowes Inc. Oracle is a registered trademark of
Oracle Corporation. Six Sigma is a registered trademark of Motorola, Inc.
© 2004 Pitney Bowes Inc. All Rights Reserved. An Equal Opportunity Employer. Printed in U.S.A. AD11637
DFWorks
®
solutions fit your
production environment today –
and into the future
DFWorks
®
solutions range from monitoring production on a single
inserter or sorter, to integration of document output process information,
to far-reaching enterprise-wide solutions.
When combined with the right equipment like the APS
™
Series high
speed inserting system and the right service consultants like experts
from our Workflow Solutions group, your productivity will soar!
Enjoy the savings and the customer satisfaction that comes from
instantly knowing the status of your production jobs and individual
mail pieces.
