(ix) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall
prevail over any conflicting, additional, or other terms of any purchase order or other document, and
constitute your and Apple’s entire understanding with respect to the Plan.
(x) Apple is not obligated to renew this Plan. If Apple does offer to renew this Plan, it will determine the
price and terms.
(xi) There is no informal dispute settlement process available under this Plan.
(xii) For Plans sold in the United States, “Apple” is AppleCare Service Company, Inc., an Arizona
corporation with its registered office at c/o CT Corporation System, 2394 East Camelback Road, Phoenix,
Arizona 85016, doing business in the state of Texas as Apple CSC, Inc., and the obligations of such Plans
are backed by the full faith and credit of the provider, AppleCare Service Company, Inc. For Plans sold in
Canada, “Apple” is Apple Canada Inc., with offices at 7495 Birchmount Road, Markham, Ontario, L3R 5G2,
Canada. Apple Canada Inc. is the legal and financial obligor for Plans sold in Canada.
(xiii) The Administrator is Apple Inc. (the “Administrator” TDLR Lic. #300), a California corporation with its
registered office at 1 Infinite Loop, Cupertino, California 95014. The Administrator is responsible for the
collection and transfer to AppleCare Service Company, Inc. of the purchase price for the Plan and for the
administration of claims under the Plan.
(xiv) Except where prohibited by law, the laws of the State of California govern Plans purchased in the
United States. Except where prohibited by law, the laws of the province of Ontario govern Plans
purchased in Canada. If the laws of any jurisdiction where this Plan is purchased are inconsistent with
these terms, including the jurisdictions of Arizona, Florida, Georgia, Nevada, Oregon, Vermont,
Washington, Wisconsin and Wyoming, the laws of that jurisdiction will control.
(xv) Support services under this Plan may be available in English and French only.
12. Country, Province and State Variations
One or more of the terms that appear below may apply to the Plan. The terms below may vary from one
or more of the terms that appear above this section. The following country, province or state variations
will control if inconsistent with any other provisions of this Plan:
12.1 Canada
In Canada, the service fee for each ADH Claim as described in section 3.2 is forty-nine (CDN$49)
Canadian dollars plus applicable tax, and the cancellation fee described in section 9 is twenty-five
(CDN$25) Canadian dollars or ten percent (10%) of the pro-rata amount, whichever is less.
Quebec Residents
The laws of the Province of Quebec will govern this Plan and any disputes arising under it. The section
“Limitation of Liability” is not applicable to residents of Quebec.
12.2 United States
Alabama, California, Hawaii, Maryland, Minnesota, Missouri, New Mexico, Nevada, New York, South
Carolina, Texas, Washington and Wyoming Residents. If you purchased the Plan in one of these states,
this term applies to the Plan.
If you cancel this Plan pursuant to these terms and conditions, and we fail to refund the purchase price
to you within thirty (30) days for California, New York, Missouri and Washington residents, within forty-
five (45) days for Alabama, Hawaii, Maryland, Minnesota, Nevada, South Carolina, Texas and Wyoming
residents, and within sixty (60) days for New Mexico residents, we are required to pay you a penalty of
10% per month for the unpaid amount due and owing to you. The right to cancel and receive this
penalty payment only applies to the original owner of the Agreement and may not be transferred or
assigned. The obligations of the provider under this service contract are backed by the full faith and
credit of the provider, AppleCare Service Company, Inc.
California Residents. If you purchased the Plan in this state, this term applies to the Plan.
If you cancel this Plan within thirty (30) days of your Plan receipt, you will receive a full refund less the
value of any service provided under the Plan.
Colorado Residents. If you purchased the Plan in this state, this term applies to the Plan.