Key terms and conditions
2
AT&T Protect Advantage
AT&T Protect
Advantage for 1
for one eligible
device
Monthly Charge
(depending on device model)
$14 Device Tiers 1 & 2*
per mobile number enrolled
$17 Device Tiers 3 & 4*
per mobile number enrolled
Includes AT&T Protect Insurance for 1, Protect
Extended Service Contract for 1, ProTech app,
Photo Storage app and ProTech support for the
enrolled eligible device.
Claim Limits
Insurance Claim Limits:
Maximum of 3 claims within any 12 consecutive
month period with a maximum device value of
$3,500 per occurrence.
Extended Service Contract Claim Limits:
2 claims for accidental damage from handling
within any consecutive 12 month period. Unlimited
repairs or replacements for screen and out of
warranty malfunction claims, including battery
replacements. Maximum device value of $3,500
per occurrence.
AT&T Protect
Advantage for 4
for up to four
eligible devices
Monthly Charge
$45.00* per mobile account enrolled
Includes AT&T Protect Insurance for 4, Protect
Extended Service Contract for 4, ProTech app,
Photo Storage app and ProTech support for up to
four eligible devices.
Claim Limits
Insurance Claim Limits:
Maximum of 8 shared claims within any 12
consecutive month period with a maximum
device value of $3,500 per occurrence.
Extended Service Contract Claim Limits:
6 shared claims for accidental damage from
handling within any consecutive 12 month period.
Unlimited repairs or replacements for screen and
out of warranty malfunction claims, including
battery replacements. Maximum device value of
$3,500 per occurrence.
Additional Information (both plans)
Coverage
Protect Insurance: Loss, the, and physical damage (excluding ADH).
Protect Extended Service Contract: Accidental Damage from Handling
(ADH), including screen claims, and out of warranty malfunctions
(mechanical and electrical failure). For coverage to apply to a connected
device, you must own or lease the device, and have used the device (logged
use of voice or data) on your wireless number aer enrollment. Coverage
applies to the most recently used device on your wireless number.
Enrollment
Enrollment in these programs will continue to renew monthly on your
AT&T wireless bill until cancelled.
Deductibles/
Service Fees
A non-refundable deductible/service fee will be charged for each approved
claim. Deductible/service fee amounts are based on device tiers. For eligible
devices by tier, see the Partial List of Devices Covered by Deductible/Service
Fee Tier on page 3 of this brochure. For the deductible/service fee amount
for your device, go to phoneclaim.com/att or call Asurion at 888.562.8662.
Replacement
Deductibles/
Service Fees
for Connected
Devices
(depending on
device model)
Tier 1 - $25, Tier 2 - $100, Tier 3 - $225, Tier 4 - $275
Replacement
for
Connected
Devices
Claims fullled with a replacement device and approved by
6 p.m. ET will be shipped and, in most cases, delivered the next day.
Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be
shipped for next-day delivery. Claims may be fullled with new or AT&T
Certied Restored equipment, which is previously opened, and/or used (which
may be refurbished or remanufactured, and may contain original or non-
original replacement parts) of the same model or other models of like kind
and quality. See att.com/certiedrestored for details on these devices.
Colors, features and accessory compatibility are not guaranteed.
Protect Advantage customers with a claim that is led and approved by 4pm
(local time) may be able to receive a replacement device the same day.
Replacement
and Repair
Deductibles/
Service Fees
for Non-
Connected
Devices (applies
to Protect
Advantage
for 4 only)
Repair of Damaged/Malfunctioning Wi-Fi Only Tablets — $89
Replacement of Lost/Stolen Wi-Fi Only Tablets — $199
Protect Advantage for 4 devices that are not connected to the AT&T
network (Wi-Fi tablets) are provided a repair or replacement (at the option
of Asurion, the Plan Administrator). Devices most oen will be repaired
within 3-5 business days from the date Asurion receives the equipment.
Replacement equipment will be new or refurbished, and of like kind and
quality to the claimed device. Colors, features and accessory compatibility
are not guaranteed.
Screen and
Malfunction
Repair
Service Fee
Eligible devices in Tiers 1, 2, 3, 4- $29
Battery
Replacement
Service Fee
Eligible devices in Tiers 1, 2, 3, 4- $0
Bring Your
Own Device
When you activate your own device on the AT&T network, it may be eligible
for enrollment in device protection within 30 days. If the device make/model
is currently or was previously sold by AT&T, the applicable replacement and
screen repair deductible/service fee for that specic make/model tier applies
for all approved claims. For a non-AT&T device make/model, the deductible/
service fee for Device Tier 2 applies. Replacement options will vary. Device
must be in good working condition and may be subject to inspection prior
to enrollment.
Cancellation
Policy
You can cancel your optional coverage at any time by calling 888.562.8662
or going to att.com/myatt, and you will receive a prorated refund of any
unearned monthly premium/charges. We may cancel or change terms by
giving you prior written notice as required by law.
Arbitration
The Terms and Conditions for device protection products contain
binding Arbitration Agreements, which can be obtained by visiting
phoneclaim.com/att.
*The monthly charge for Protect Advantage includes the cost of insurance provided in the program.
For information about your applicable device tiers, see the “Deductible/Service Fee Amounts”
table in this document, or go to phoneclaim.com/ATT or call 888.562.8662.
All applicable taxes and surcharges are extra.
Protect Insurance for 1 - similar insurance only coverage is available in select markets for: $2.25
- Tier 1, $2.35 - Tier 2, $2.50 - Tier 3, and $4.00 - Tier 4. Protect Insurance for 4 - similar insurance
only coverage is available in select markets for: $10.00 - Tiers 1 - 4.
Protect Advantage for 1 and 4 and Protect Advantage for Business for 1 and 4, are a combination
of Protect Insurance for 1 or 4, Protect Extended Service Contract for 1 or 4, and Protect
Extended Service Contract for Business for 1 and 4, and ProTech for 1 or 4. Protect Insurance for
1 and 4, and Protect Insurance for Business for 1 and 4 are underwritten by Continental Casualty
Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services,
LLC, (In Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC,
CA Lic. #OD63161; and in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed
agent of CNA. Protect Extended Service Contract for 1 and 4 are provided by Asurion Warranty
Protection Services, LLC, or one of its aliates.