Cricket® Protection Plans

XXX.XXX.XXXXX

MKT69037

Screen Repair: Limited to eligible devices in select areas. Newly launched

device models may not be eligible. Visit www.phoneclaim.com/cricket or

call 855-309-8342 to check current eligibility. Same-day repair option

depends upon claim approval time, parts and technician availability.

Repairs are performed by an Asurion-certied technician and come with

a 12-month limited warranty. Repairs may use new or refurbished parts;

may contain original or non-original manufacturer parts; and may void

the manufacturer warranty.

Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect

Service Warranty. Cricket Protect Plus: Includes Cricket Protect Plus

Insurance and Cricket Protect Plus Service Warranty and myExpert.

The monthly charge for Cricket protection includes the cost of insurance

provided in the program. Cricket Protect and Cricket Protect Plus Insurance

is insurance coverage underwritten by Continental Casualty Company,

Chicago, IL, a CNA company (CNA), and administered by Asurion Protection

Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection

Services Insurance Agency, LLC, CA Lic. #OD63161, In Puerto Rico, Asurion

Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The

Cricket Protect and Cricket Protect Plus Service Warranty is provided by

Asurion Warranty Protection Services, LLC, or one of its afliates. Terms and

conditions are subject to change. Coverage terms may vary by state and

eligibility may vary by device. All applicable taxes and surcharges extra.

For complete terms, conditions, and limitations, including premiums and

deductibles, visit phoneclaim.com/cricket.

Next-day replacement: Claims fullled with a replacement device and

approved by 7 p.m. ET will be shipped and, in most cases, delivered the next

day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot

be shipped for next day delivery.

myExpert and myPhotoVault apps: The myExpert and myPhotoVault

apps require a compatible device with Cricket Wireless service. Technical

limits may prevent certain features from working on all devices. There may

be limitations on the size of each video that can be backed up and secured

with the myPhotoVault app. App functionality requires device powered on

and connected to the internet. Data charges may apply for app download.

Accuracy, availability and timeliness are not guaranteed. Free versions of

the apps with limited features are also available. myExpert, myPhotoVault

and other related apps provided by Asurion Mobile Applications, LLC.

Only available for devices running iOS 9.0 and up, or Android 5.0 and

up. For additional details as well as full terms and conditions, visit

phoneclaim.com/cricket. myExpert and myPhotoVault are trademarks of

For WA residents only, we may cancel the insurance policy or change

the insurance terms and conditions with at least 30 days notice unless we

cancel for the following reasons and notice: (1) 15 days for fraud or material

misrepresentation in obtaining coverage or in the presentation of a claim;

(2) 10 days for non-payment; (3) immediately for no longer having active

service with Cricket or exhausting your aggregate claim limit. We will not

increase the premium or deductible or restrict coverage more than once

in any 6 month period but will provide to each WA policyholder a 30 day

advance written notice of any premium or deductible increase; or (4) 30 days

based on a determination by Cricket or the Agent that the program should no

longer be offered. We will not increase the premium or deductible or restrict

coverage more than once in any 6 month period but will provide to each

WA policyholder a 30 day advance written notice of any premium or

deductible increase.

Welcome to

Cricket

Protection

Plans

Device protection and expert

support for all your tech needs.

With $29

Screen Repair

for eligible

smartphones

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We’ve got

you covered

Our Cricket Device Protection Plans.

Cricket

Protect Plus

•

Unlimited $29 Screen Repair

for eligible smartphones (insurance)

•

3 claim limit per any consecutive

12-month period (excludes screen repair)

•

As soon as next-day device

replacement

for:

›

Loss, theft, physical damage

(insurance)

›

Out of warranty mechanical

and/or electrical malfunctions

(service contract)

•

myExpert

TM4

Tech Support for your

everyday tech needs:

›

Everyday tech help

›

Set up devices and transfer content

›

Ongoing app and connected

device support

•

myPhotoVault

app provides unlimited

storage for photos and videos

Cricket

Protect

•

3 claim limit per any consecutive

12-month period

•

$29 Screen Repairs

for eligible smartphones (counts

towards claim limit)

•

As soon as next-day device

replacement

for:

›

Loss, theft, physical damage

›

Out of warranty mechanical

and/or electrical malfunctions

•

myPhotoVault

app provides 16GB of

storage for photos and videos

Communications If you have provided or in the

future provide your email or other electronic

address to Cricket, we may communicate Cricket

Protect Program information and legal notices to

you through electronic means (except in New York).

If an email is not provided, the information will be

mailed to you.

BINDING ARBITRATION THE SERVICE CONTRACT

AND COVERAGE CERTIFICATE EACH CONTAIN

A BINDING ARBITRATION PROVISION THAT

REQUIRES THE SUBMISSION OF ALL DISPUTES

(EXCEPT WHERE EXPRESS STATE EXEMPTIONS ARE

PROVIDED) TO FINAL AND BINDING ARBITRATION IN

ACCORDANCE WITH THE PROVISIONS SET FORTH

IN THE SERVICE CONTRACT AND IN SECTION VIII

(G) OF THE COVERAGE CERTIFICATE. In the unlikely

event we cannot informally resolve any disputes,

you will be required to: 1) RESOLVE ANY DISPUTES

THROUGH BINDING AND INDIVIDUAL ARBITRATIONS

OR SMALL-CLAIMS COURT ACTIONS INSTEAD OF

THROUGH THE COURTS OF GENERAL JURISDICTION;

AND 2) WAIVE YOUR RIGHTS TO A JURY TRIAL AND

TO PARTICIPATE IN CLASS ACTIONS OR CLASS

ARBITRATIONS. (EXPRESS STATE EXEMPTIONS MAY

APPLY; PLEASE SEE YOUR PROGRAM TERMS AND

CONDITIONS).

Fraud Any person who knowingly and with intent

to injure, defraud or deceive any insurer files a

statement of claim or an application containing

any false, incomplete or misleading information is

guilty of insurance fraud. In Florida, such conduct is

a felony of the third degree.

Other Coverage The Coverage Certificate

may provide a duplication of coverage already

provided by a consumer’s personal auto insurance

policy, homeowner’s insurance policy, renter’s

insurance policy, personal liability insurance policy

or other source of coverage. This insurance is

primary over any other insurance you may have.

Unless otherwise licensed, Cricket associates

are not qualified or authorized to evaluate the

adequacy of your existing insurance coverage.

Questions regarding this plan should be directed to

CNA’s licensed agent, Asurion Protection Services,

LLC., by calling 855-309-8342.

Exclusions and Limitations This insurance

coverage does contain limitations and exclusions.

Loss caused by indirect or consequential loss,

intentional parting with the covered property,

intentional acts, obsolescence, cosmetic damage,

faulty repair, unauthorized repair or replacement,

discharge, dispersal or seepage, abuse, failure to

follow the manufacturer’s instructions, manufacturer

recall, mechanical or electrical failure, damage

to batteries (unless otherwise covered as part of

a Covered Accessory when part of a Loss to other

Covered Property), malware, nuclear reaction,

war, seizure, nonstandard software, and failure to

reasonably protect the device from further loss

are excluded. All exclusions and limitations can be

found in the full terms and conditions.

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What you need to know

New York Producer Compensation

Cricket (producer) has a limited license to sell

wireless communications equipment insurance

in New York (license # LR-1294361) and will

be paid a portion of your contract purchase

price by the insurer, Continental Casualty

Company. The producer will be compensated

by the insurer if you purchase the insurance. The

producer’s compensation may vary based on

the product you purchased. For more information

about compensation, please ask your sales

representative.

Agreement to Terms and Conditions You

agree to the Terms and Conditions, including

the Coverage Certificate when you enroll.

If you would like to review the complete terms

and conditions before you enroll, you can

ask your sales representative or visit

phoneclaim.com/cricket, or call 855-309-8342.

Complete Terms and Conditions including the

Coverage Certificate will also be sent to you after

your enrollment.

Coverage Is Optional Cricket Protect is an

optional coverage that you are not required

to purchase in order to buy Cricket services or

devices. Program enrollment and replacement

authorization shall be at the sole discretion of

Continental Casualty Company, a CNA company;

Asurion, the plan administrator; or any other

authorized representative of CNA in accordance

with the terms of the Coverage Certificate and

applicable law.

Non-Return Fee If your device is damaged or if

your lost device is later found, you can avoid non-

return fees of up to $850 (the fee is based on the

cost of the claim to the insurance company) by

simply returning the device as directed by us in the

return envelope that we provide to you.

Customer Satisfaction Asurion and CNA strive

to satisfy every customer and ask that you allow

us the opportunity to resolve any question,

concern or complaint you may have by calling

us at 855-309-8342.

For residents of California, Indiana, Maryland,

and Illinois: The consumer hotline for the

California Department of Insurance is

800-927-HELP (4357), for the State of Indiana

Department of Insurance is 800-622-4461, and

for the Maryland Insurance Administration

is 800-492-6116. The Illinois Department of

Insurance can be contacted by mail at 320 W.

Washington St., Springfield, IL 62767, by phone at

1-877-527-9431 or online at https://mc.insurance.

illinois.gov/messagecenter.nsf (online form)

or https://insurance.illinois.gov/Complaints/

PropertyCasualtyComplaintForm.pdf

Full Retail Cost to replace a device

Without a Cricket

Protection Plan

_________________ + $25 = __________________

(

Original Price

) (

Upgrade Fee

) (

Total

)

With a Cricket

Protection Plan

__________________ + _______________ = _______________

(

2x monthly charge

) (

Deductible

) (

Total

)

Peace of mind included

Nearly 1 in 5 people will have their phone

lost, stolen or damaged this year.* Cricket

Protection Plans take the headache out of

replacing a lost, stolen or damaged device.

Don’t wait. You must enroll within 7 days of

activation or device upgrade.

Today’s Date:

For more information or to enroll, contact:

*2020 Asurion Mobile Claims Data, pulled 2021

Verify your enrollment by visiting your Cricket online account at cricketwireless.com OR

download myCricket app from the app store.

$29 Screen Repair

(for eligible smartphones)

›

As soon as same-day screen repair

for eligible smartphones, in select

locations

›

Choose a convenient repair location

or have a tech come to you, in select

locations

›

All smartphone screen repairs come

with a 12-month limited warranty

›

Find current eligible smartphone

models at phoneclaim.com/cricket

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Monthly

Charge

Cricket Protect Plus

: $11

per month. Includes Cricket

Protect Plus Insurance, Cricket

Protect Plus Service Contract,

myExpert support, myExpert

app and unlimited storage

with myPhotoVault app for

one eligible device.

Cricket Protect

: $8 per

month. Includes Cricket

Protect Insurance and Cricket

Protect Service Contract,

and 16GB storage with

myPhotoVault app for one

eligible device.

Auto Pay Option: Enrollment

in this payment feature is

optional. If you elect to enroll

in the Auto Pay feature, your

enrollment

in the program is for a

continuous service that

will renew monthly until

cancelled. All applicable

taxes and surcharges are

extra.

For New York residents, the

following may be purchased

separately by calling Cricket

at 1-800-274-2538: Cricket

Protect Insurance for $5.25

per month, Cricket Protect

Service Warranty for $3.75

per month, Cricket Protect

Plus Insurance for $5.50 per

month, Cricket Protect Plus

Service Warranty for $3.50 per

month, and myExpert support

for $3.00 per month. If you are

enrolled in Cricket Protect

Insurance, and you can

submit proof that you have

purchased and maintain a

separate extended service

contract, the premium for

Cricket Protect Insurance will

be reduced by $1.00.

Key terms and conditions

TIER 1

Motorola G7 Supra 32GB, Samsung GALAXY

A02S 32GB, Cricket INFLUENCE 32GB, Emblem

Cricket Ovation 32GB

TIER 2

Emblem Cricket Ovation 2 32GB, Motorola

MOTO G POWER 2021 64GB, Motorola MOTO G

STYLUS 2021 128GB

TIER 3

Motorola MOTO G STYLUS 5G 128GB,Samsung

Galaxy A12 32GB

TIER 4

130

Samsung Galaxy A32 5G 64GB, Samsung

Galaxy A51 5G 128GB, Samsung Galaxy A52 5G

128GB, Samsung Galaxy A6 (2018), iPhone 6 / 7

/8 / SE / SE 2020, Motorola ONE 5G 128GB

TIER 5

250

Apple iPhone: X, XS, XR,

11 / 11 Pro Max; 12/ 12 Mini, 12 Pro, 12 Pro Max,

13, Pro, Pro Max, Samsung Galaxy: S8, S9, S10,

Samsung Galaxy S20 Plus 5G 128GB Samsung

Galaxy S20 FE 5G 128GB

Partial List of Smartphones Eligible for

Screen Repair

Apple iPhone: 5S / 5C / 6 / 6 Plus / 6S / 6S Plus /

7 / 7 Plus / 8 / 8 Plus / SE / SE 2020 / X / XR / XS /

XS Max / 11 / 11 Pro / 11 Pro Max / 12 / 12 Mini /

12 Pro / 12 Pro Max

Samsung Galaxy: S6/ S7 / S7 Edge / S8 / S9 /

S10 / S20 FE 5G / S20 FE 5G / S20 Plus 5G / A52 /

A51 5G

LG: V35 ThinQ

The screen deductible/service fee is $29 for

each approved screen repair. To find current

smartphone eligibility for screen repair,

including if newly released models have been

added, go to phoneclaim.com/cricket. Eligible

smartphones and available markets are subject

to change. Visit phoneclaim.com/cricket or call

855-309-8342 for device and location eligibility.

Replacement Deductibles/

Service Fees

The deductible/service fee schedule is

occasionally updated, as some devices may

be moved to a different tier during the term of

enrollment. For a complete list of devices with

associated deductible/service fee amounts,

visit phoneclaim.com/cricket or call

855-309-8342.

Partial list of covered devices (02/2022)

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Replace-

ment

Deduct-

ibles/

Service

Fees

(depend-

ing on

Device

Tier)

Tier 1: $10, Tier 2: $40, Tier 3:

$75, Tier 4: $130, Tier 5: $250.

Devices may be moved

to a different deductible/

service fee tier during

your enrollment and these

changes are updated online.

For a complete and current

list of devices with current

associated deductible/

service fee amounts, visit

phoneclaim.com/cricket or

call 855-309-8342.

Screen

Deduct-

ible

(Benefit limited

to eligible

devices

in Tiers 4

and 5)

Cricket Protect Plus

: Unlimited

screen repairs (screen repairs

will not count towards your

claim limit). $29 deductible

applies. Cricket Protect

Up to 3 screen repairs (screen

repair will be counted

towards your claim limit).

$29 deductible applies.

Bring Your

Own

Devices

Cricket Protect Plus and

Cricket Protect are available

for select BYOD devices. For

a list of eligible BYOD devices,

visit cricketwireless.com/

coveredphones or ask a store

representative for details.

Replacement deductibles/

service fees for BYOD devices

depend on device tier. Visit

phoneclaim.com/cricket or call

855-309-8342 for associated

replacement deductible/

service fee amounts.

Claim

Limits

Cricket Protect Plus

Maximum of 3 claims within

any 12 consecutive month

period, except for screen

repairs which are unlimited.

Maximum device value of

$2,500 per occurrence.Cricket

Protect

: Maximum of 3 claims

within any 12 consecutive

month period with a maximum

device value of $2,500 per

occurrence. Each approved

screen repair will be counted

towards your

claim limit.

To enroll, visit a Cricket Wireless store or online

at cricketwireless.com, or call 1-800-CRICKET

(274-2538) when you activate service or

upgrade a device.

To file a claim, visit phoneclaim.com/cricket

or call 855-309-8342 Mon-Sat, 8 a.m. EST–11

p.m. EST, and Sun, noon EST–9 p.m. EST.

•

File claim within 60 days of the date of loss

or damage

•

If your device was lost or stolen, contact

Cricket to temporarily suspend service and

prevent unauthorized use

•

Pay the non-refundable deductible/service

fee per approved claim

•

If your device is defective or damaged, return

it using the prepaid shipping label provided

with your replacement device. Non-return

charges of up to $850 (based on the value

of your replacement device) may be added

to your wireless bill for failure to return your

defective or damaged device

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Coverage

Insurance provides coverage

for loss, theft, and accidental

or liquid damage (doesn’t

cover cosmetic damage).

The service contract provides

coverage for out-of-warranty

mechanical and/or electrical

malfunctions. For coverage to

apply to a connected device,

you must own or lease the

device, and have used the

device (logged use of voice

or data) on your wireless

number after enrollment.

Coverage applies to the most

recently used device on your

wireless number.

Replace-

ment

Devices

Replacement devices may

be new or refurbished of the

same or a like kind and quality

model. Phone color, brand,

model and features may

be different. Compatibility

of accessories is not

guaranteed.

Cancel-

lation

You can cancel your optional

coverage at any time by

visiting My Account online, the

myCricket App, or by calling

1-800-274-2538, and you will

receive a prorated refund

of any unearned monthly

premium/charges. We may

cancel or change terms by

giving you prior written notice

as required by law.

Enrollment

Enrollment is optional. You

must enroll within 7 days of

activation or device upgrade.

To enroll, please visit a Cricket

Wireless store or online at

cricketwireless.com.

Arbitration

The Terms and Conditions for

device protection products

contain binding Arbitration

agreements, which can

be obtained by visiting

phoneclaim.com/cricket.

Covered

Equipment

Phone

Includes the device and

battery, and if part of the loss,

battery charger and SIM.

You can also contact myExpert by calling

855-309-8342

MON – FRI 8 a.m. – midnight EST

SAT – SUN 10 a.m. – 10 p.m. EST

Download and register

the apps to get started!

Get device help and manage

your plan with the myExpert app

CLAIMS

• File a claim

• Track device repairs and

replacements

UNDERSTAND YOUR BENEFITS & TECH

• Easily find your protection plan

benefits

• Access proactive tips for device

setup, OS upgrades, and other

relevant topics

GET SUPPORT

(Cricket Protect Plus only)

• Chat with our team of trained experts

• Get help setting up your new device

and learning how to use it

• Troubleshoot issues with your

mobile device technology,

wireless speakers, and more

DOWNLOAD

myExpert app

DOWNLOAD

myPhotoVault app

Free up space with the

myPhotoVault app

• Securely back up photos & videos

and keep photo collections at your

fingertips, ready to edit and share

LIVE - Do Not Print

TRIM - Do Not Print

BLEED - Do Not Print

STUDIO

PROOFREADER

APPROVED NOT APPROVED

AS IS

ROUND #

W/CHG REVISE & RESUBMIT

APPROVALS

Job Name

Element

Ship Materials Date

HIGHLY CONFIDENTIAL

Trim

Bleed

Live

Client

Client Code

Software/Version

Substrate

Studio Production Artist

Account Coordinator

Account Executive

Art Director

Creative Director

Proofreader

Proof Scale

Build Scale

NOTES

INKS:

Saddle Stitch Brochure

2603 Protect Brochure

Brochure

2/11/2022

2603_Q122_BRO_PROTE_NEW_FORMAT_Spreads.indd

*PLEASE NOTE PRINTER RESPONSIBLE FOR TRAP.

Supplier is responsible for checking working drawings for accuracy in measurements, plate tolerance re-

quirements, registration and construction detailing before plates are made. Any changes made to suit pro-

duction requirements should be approved by both the client and TPN. All copy should be proofread by client.

Any legal requirements should be checked by client’s legal department. This proof illustrates approximate

color only. For accurate color matching, refer to the color system indicated, drawdowns and/or matchprints as directed.

FULL: 7" x 8.375"

Pannel: 3.5" x 8.375"

-.25"

+.25"

30%

100%

Cricket

Nathan C

NA Phil C

Adobe InDesign CC Dinah M

TBD Shanda C

Kim Prakope Vince Scolaro

PANTONE 361 C

PANTONE 357 C

C M Y

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