NUMBER: 08-018-21
GROUP: 08 - Electrical
DATE: January 30, 2021
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
This bulletin supersedes Technical Service Bulletin (TSB) 08-075-20, date of issue August 14,
2020, which should be removed from your files. All revisions are highlighted with
**asterisks** and include additional market, model year and LOPs.
SUBJECT:
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System
OVERVIEW:
This bulletin involves updating the VRM software level to **20.30.14**.
MODELS:
2017 - **2021** (RU) Chrysler Pacifica
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America and APAC (China only).
NOTE: This bulletin applies to vehicles built on or before **August 03, 2020 (MDH 0803XX)**
equipped with Seat Back Video Screens (Sales Code RHH).
SYMPTOM/CONDITION:
Customers may experience one or more of the following:
• One or both of the rear screens are not working after rear display replacement.
NOTE: If the rear display is replaced and it does not function, confirm that the Video
Routing Module (VRM) software is up to date.
• Black screen on both rear screens (2017-19 MY Only).
• Rear Seat Entertainment (RSE) remote control does not pair.
• When playing a video from a USB stick the video does not resume where it left off after an
ignition cycle (2017-19 MY Only).
• Video Screens do not turn on (2017-18 MY Only).
• Radio Uconnect theater button does not work (2017-18 MY Only).
• USB playback is choppy (2017 MY Only).
• The video system resets or does not function (2017 MY Only).
• The remote pairing screen will time out and inform customer the remote(s) have not been
paired (2017 MY Only).
• Remotes frequently do not pair (2017 MY Only).
• Occasional reset (2017 MY Only).
• Rear screens can be accidently controlled from the radio outside of the parental control feature
(2017 MY Only).
• Black screen (2017 MY Only).