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Power Failures
During any power failure, the Exchange/Skype for Business server infrastructure remains active due to advanced
backup power systems that are automatically engaged if primary power is lost. Although Skype for Business
maynot be available for use at your computer, it is important to be aware that incoming calls, voice greetings,
Interactive Voice Response (IVR) and Voicemail options are still in operation. Other options for consideration
during local or campus/city-wide power outages include:
1) IVR/Voicemail - Interactive Voice Response (IVR) system and standard Voicemail for each individual
telephone number will remain active and available.
2) Alternative Location Login – Since Outlook/Skype for Business are not dependent on users being in a
specific location, anyone may use Outlook/Skype for Business from any other location that has Internet
connectivity and a computer with the software installed.
3) Skype for Business Response Groups - Pre-authorized individuals may login to a departmental response
group from another location and begin answering inbound calls, even while power to the department’s
primary location is still down. This functionality extends to any location, local or remote, that has power,
internet connectivity, and a Skype for Business-enabled phone or computer with Skype for Business-
enabled phone.
4) Call Forwarding/Simultaneous Ring - During a power failure, call forwarding can be setup using a Skype
for Business mobile client, or by any other desktop client that is unaffected by the power failure.
5) Skype for Business Mobile Client - During a power failure, a department or individual may make and
receive calls using a Skype for Business mobile client (available for the iPhone, Android, and Windows
Mobile).
6) Cellular/Mobile Phones – During most power outages, cellular/mobile phones are still active and
available
7) Backup Analog Phone – For outbound or emergency calling during a power failure, an analog phone
line, such as those used by fax machines, may still be operational. Departments may consider using an
analog line for outbound calling during power failures. Note that an analog phone is also required, i.e. a
phone that uses analog line power.
Assistance at TTU
For technical assistance, please contact IT Help Central at (806) 742-HELP or ithelpcentral@ttu.edu .
More information and training resources, including training videos, can be found at:
http://unifiedcommunications.ttu.edu
Technology Support offers Skype for Business ShortCourses several times each semester. To view the schedule of
ShortCourses, or to register for a ShortCourse please visit http://itts.ttu.edu/training.
You can also contact IT