Q4: I filed Forms I-821 and I-765 online and the photo I uploaded is marked as
“unvalidated photograph.” What does this mean?
A4: This indicates that the photo will need further validation to ensure it can be used for the
Employment Authorization (EAD) card.
Q5: In a few cases, after the application has been submitted and paid, the online account
shows the following message: "Your I-821/I-765 forms have not been submitted, although
we have accepted your payment, the submission has not been completed. You need to call
USCIS to complete submission." If the applicant is unable to resolve the situation by
calling USCIS, what should the next step be?
A5: USCIS is aware of this issue and is currently trying to resolve it. The initial investigation has
revealed that there is an issue with A-number validation in the case management system. In most
cases, the issue resolves itself within 72 hours.
Q6: What should an applicant do when the Online Access Code used to link a paper case
with the online account doesn’t work?
A6: If an applicant filed by paper and their receipt number begins with “IOE,” they can link their
case to the USCIS online account using the Online Access Code. The Online Access Code can
be found on the USCIS Account Access Notice, which is mailed shortly after the receipt notice is
issued. Once applicants with “IOE” receipt numbers create the account and link their case, they
will be able to use the full features of the account (e.g. see case status and history, send secure
messages, view notices, upload additional evidence, and respond to Requests for Evidence
(RFEs)). The Online Access Code is valid for 90 days. If it expires or is otherwise not working,
applicants can request a new Online Access Code through the Contact Center.
Q7: Can someone, who submitted a paper application (but has a myUSCIS account),
upload unsolicited evidence, and/or provide RFE responses, through the myUSCIS account
(even if the receipt number does not begin with IOE)?
A7: Only applicants who submitted a paper form and have an “IOE” receipt number will be able
to use the full features of the account, to include uploading unsolicited evidence and responding
to RFEs. All other paper filers will only be able to check case status within the account.
Q8: When will Form I-912, Request for Fee Waiver be available to file online?
A8: We do not have an estimated timeline for when Form I-912 will be available for online
filing.
Q9: Is information entered on Form I-821 (e.g., names, addresses) transferred over to the
Form I-765?
A9: Currently, information entered on Form I-821 is not transferred to Form I-765.
Q10: Is there a target date for initiating online filing of Forms I-914 and I-942?